Grand Oaks’ Response to COVID-19

The Grand Oaks team has been closely monitoring the COVID-19 pandemic and are continuing to assess and update our internal procedures accordingly. Of course, the health and safety of Grand Oaks residents and staff is our topmost priority. As such, in accordance with the CDC, we are continuing to evaluate our day-to-day operations on a regular basis and provide updates on any changes. Please read further for additional details on Grand Oaks’ response to COVID-19, and please do not hesitate to contact us with any additional questions or concerns.

COVID-19 Update: May 22, 2020

Dear Residents and Families;

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone in the community.  This week we were challenged with relocating residents after a fire and subsequent flood.  We sincerely apologize for the inconvenience and appreciate everyone’s patience as we work to restore several apartments. 

Phased Reopening

Mayor Bowser has announced that she will revisit the Washington D.C. stay at home order next week and may make adjustments based on activity this weekend.  Grand Oaks is working on a phased reopening plan that utilizes guidance from CMS (Centers for Medicare and Medicaid Services), DC Health, and Johns Hopkins.  Our community reopening timeline will be very conservative to ensure we continue to maintain the safest environment for all.  We will provide additional communication as we finalize these plans.

Package Deliveries

As a reminder, all deliveries by families must arrive sealed in an appropriate cardboard box or packaging that may be electrostatically disinfected prior to entering the community.   Please do not forget to label the package with either the resident’s name or suite number.  Packages left at the designated drop spot are disinfected around noon and 4:00 pm.  Anything delivered after this will be disinfected the following calendar day.

As we head into the weekend, we will continue to provide our 1 to 1 exercise program, friendly visits, and afternoon social to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7am – 7pm        Adele
Saturday 7pm – 7am        Florence
Sunday 7am – 7pm           Adele
Sunday 7pm – 7am           Florence

Again, thank you for all of your support.  We understand this is a difficult time for everyone and appreciate your cooperation as we work to keep everyone safe. 

COVID-19 Update: May 19, 2020

Dear Residents and Families;

The Grand Oaks team continues to work diligently to maintain the safety of everyone in our community.  Things are almost back to “quarantine normal” following the microwave fire on Saturday.  We have had to temporarily relocate several residents who sustained water damage in their rooms from the sprinkler head.  Our team will be working with a restoration company for the next few weeks making necessary repairs to restore all of the affected apartments. 

It is hard to believe that we have been isolating for over 9 weeks and that we are publishing our 64th edition of the Daily Telegraph tomorrow.  We are all ready to get back to life before COVID, although we know life will be different in the future. 

Mayor Bowser has now extended the Washington D.C. stay at home order through June 8, 2020.  In addition, CMS has provided guidelines to skilled nursing communities that include future plans for phased visitation.  Although we are not classified as a skilled nursing community, we will be utilizing these guidelines as a reference for creating our phased plan for reopening to additional services and visitation.  At this time, we are still several weeks away from any changes to our current daily routines.  I will continue to provide updates as indicated. 

I understand how difficult these times are and appreciate everyone’s support as we manage through this crisis.

COVID-19 Update: May 15, 2020

Dear Residents and Families,

The Grand Oaks team continues to work to provide the safest environment for everyone in the community. 

Universal Gowning

This week we implemented universal gowning in both the Assisted Living and Oasis neighborhoods in the community.  After our initial implementation, we made an adjustment to have the dining team assist with the breakfast delivery.  

DC Board Of Elections

We have received the absentee ballot request forms for the upcoming election.  If you are already registered to vote, your request form will be delivered to your room this evening.  If you are interested in registering to vote, please contact Jordan Asrat at 202-660-7881 or yasrat1@jhmi.edu.

Weekend Nurse Supervisor

This weekend we will continue to provide our 1 to 1 exercise program, friendly visits, and afternoon social/hydration carts to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7 am – 7 pm Bianca
Saturday 7 pm – 7 am Josephine
Sunday 7 am – 7 pm Bianca
Sunday 7 pm – 7 am Josephine

We continue to appreciate all of your support through these difficult times.

COVID-19 Update: May 12, 2020

Residents and Families;

Grand Oaks continues to implement proactive measures to maintain the safety of everyone in the community.

Universal Gowning

Effective tomorrow afternoon, we will implement universal gowning for anyone entering a resident apartment in both the Assisted Living and Oasis neighborhoods.  Today we completed mounting the hooks in all resident rooms, placed the gowns in the bins outside the rooms, and will be placing the gloves and hand sanitizer prior to implementation tomorrow.  Each Nurse, CNA, and/or PDA/Companion will hang their gown on the back of the doors during their specific shift and remove them at the end of each shift.

Meal Delivery

As communicated previously, our dining team will be coordinating Assisted Living meal delivery with the care team.  The current processes in the Oasis neighborhood will not be changing.  In preparation today we removed all items from the shelves outside each resident suite.  We will utilize these shelves for meal and hydration delivery.

Effective tomorrow afternoon, the dining team will partner with the care team to deliver meals to the resident rooms.  We expect that while delivery during lunch and dinner may be slightly slower, we do not need to adjust our delivery window at this time.  In terms of breakfast, we will be implementing 4 delivery windows based on preferences learned over the past 8 weeks.    We will communicate the assigned specific breakfast delivery windows tomorrow afternoon to each suite.

The windows for breakfast delivery beginning Thursday, May 14th will be as follows:

7:30am – 8:00am
8:00am – 8:30am
8:30am –  9:00am
9:00am – 9:30am

Please note that we will make adjustments for the first several days of implementation as needed.

Hydration Carts

Effective tomorrow afternoon, we will adjust the process for our hydration cart.  The kitchen will begin preparing daily smoothies for each hydration cart and the dining team will deliver the smoothies during the afternoon engagement and movement groups.  We will also pass these smoothies room to room based on resident preference.

As always, we sincerely appreciate everyone’s patience and support as we manage through unprecedented times.

COVID-19 Update: May 11, 2020

Dear Residents and Families,

Grand Oaks continues to work diligently to implement proactive measures to maintain the safest environment for everyone. 

Universal Gowning

As previously mentioned, we are working on implementing universal gowning for all resident rooms.  We began installing hooks on the back of each resident room door this weekend which will be used to hang reusable gowns during this COVID crisis.  All staff entering rooms will be expected to wear appropriate masks, eye protection, gown, and gloves once this program is fully implemented.  This includes all Private Duty Aides and Companions.  Staff gowns will be removed at the end of each shift and replaced with new gowns. Today we also placed gray storage bins at each apartment door.  These bins will contain the new gowns and additional PPE supplies needed for this implementation.  We expect to finalize the standard operating procedure this week and will communicate the implementation date once finalized. 

This implementation will involve several operational changes, including changes to our current dining delivery process.  Once implemented, the dining team will no longer enter the resident apartments.  We are coordinating with the CNAs to streamline the meal delivery process as much as possible.  Additionally, as the CNAs and the LPNs require additional time to gown and remove additional PPE, the time required to deliver care may increase.  Every proactive measure that we implement is intended to provide an additional layer of protection from this virus.   I expect that the first few days of implementation may present unforeseen challenges and ask for your patience while we work through these changing processes. 

DC Primary Election

As a reminder, due to Coronavirus (COVID-19), the DC Board of Elections (DCBOE) has modified its process of registering voters and facilitating absentee voting at Assisted Living communities for the 2020 June Elections.  This year, they are unable to personally assist you with filling out the forms to register to vote or to request an absentee ballot for the June 2 Primary Election.  Their policy does allow them to drop off the forms.  If you choose to use the forms, you will have approximately a week from the date of delivery to complete and sign the forms before DCBOE staff return for the scheduled pick up.   If you have computer access you can complete your forms online.  Please reach out to Jordan Asrat, Director of Activities, yasrat1@jhmi.edu, if you need assistance.  

The following links are for filling out the Absentee Voter Ballot Request Form and Registering to Vote:

Thank you again for your patience and understanding during these unprecedented times.

COVID-19 Update: May 8, 2020

Dear Residents and Families;

Grand Oaks continues to monitor the best way to manage the current COVID19 crisis and make adjustments as needed to maintain the safest environment for everyone in the community. 

Universal Gowning/Gloving

At this time, we are working on a plan to implement universal gowning and gloving of all team members entering resident apartments.  We hope to finalize the standard operating procedure next week.  In preparation, our team will begin mounting “Command Strip” hooks on the back of all of the resident apartment doors this weekend.  We will communicate additional details about the implementation once finalized. 

Virtual Visit Update

As previously communicated, we will no longer be assisting residents with using their personal devices for FaceTime or Skype calls.  Instead, our team will continue to use our community devices to make the calls.  We have purchased a few height-adjustable rotating floor stands that mount our device and create a “contactless” opportunity for our residents and staff to safely conduct these virtual visits. 

Over the past few weeks, we have noticed that if a resident is hard of hearing or needs assistance, we have been getting closer than safely indicated to assist in translation during the call.  In order to maintain the safety and well-being of everyone involved, we will no longer be able to provide this translation. If you have any specific questions, please contact Jordan Asrat at yasrat1@jhmi.edu

This weekend we will continue to provide our 1 to 1 exercise program, friendly visits, and afternoon social/hydration carts to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7 am – 7 pm Adele
Saturday 7 pm – 7 am Florence
Sunday 7 am – 7 pm Adele
Sunday 7 pm – 7 am Florence

As we head into Mother’s Day weekend, our entire team would like to wish everyone a safe and happy Mother’s Day.  The activity team has a wonderful day planned to celebrate on Sunday.  Thank you again for your patience and understanding during this difficult time.

COVID-19 Update: May 5, 2020

Dear Residents and Families;

As you know, we completed COVID19 testing of all residents in the Oasis memory care neighborhood after learning of a positive result yesterday.  Today, we learned that 2 of the 28 residents in Oasis have tested positive.  Both residents have been and continue to be asymptomatic. We have immediately implemented additional personal protective equipment (PPE) for all personnel caring for these residents, have added HEPA air filters in the specific resident rooms, and are working to have indicated staff tested in the next few days. I will continue to provide updates as additional information becomes available.  For those families who employ Private Duty Aides, please speak with them about the importance of universal masking and eye protection at all times when in the community. 

DC Primary Election

As a reminder, due to Coronavirus (COVID-19), the DC Board of Elections (DCBOE) has modified its process of registering voters and facilitating absentee voting at Assisted Living communities for the 2020 June Elections. This year, they are unable to personally assist you with filling out the forms to register to vote or to request an absentee ballot for the June 2 Primary Election. Their policy does allow them to drop off the forms.  If you choose to use the forms, you will have approximately a week from the date of delivery to complete and sign the forms before DCBOE staff return for the scheduled pick up. If you have computer access you can complete your forms online. Please reach out to Jordan Asrat, Director of Activities, yasrat1@jhmi.edu, if you need assistance. The following links are for filling out the Absentee Voter Ballot Request Form and Registering to Vote. 

Register to Vote: https://www.vote4dc.com/ApplyInstructions/Register

Absentee Voting: https://www.vote4dc.com/applyinstructions/absentee

We continue to appreciate your support during this unprecedented time as we work to maintain the safest environment for everyone.

COVID-19 Update #2: May 4, 2020

Dear Residents and Families;

The Grand Oaks team continues to work diligently to maintain the safest environment for our residents.  This afternoon we were informed that a resident who recently moved out of the Oasis neighborhood has tested positive for COVID19.  We have decided to institute mass testing for the Oasis residents immediately.  In addition, we are working on the logistics and potential for completing mass testing of the care team in the Oasis neighborhood.  I will further communicate these details as they become available. 

At this time, the engagement and movement groups will only occur in the Assisted Living neighborhood. 

Thank you again for all of your support.

COVID-19 Update: May 4, 2020

Dear Residents and Families;

Today we will begin offering our engagement and movement groups again for all residents.  As a reminder, residents are assigned to a group at either 10:30 am or 3:30 pm.  Our team will be around to invite residents to participate.

Immediately following each group a team of housekeepers completes a full disinfecting of the floors.  This process includes electrostatic disinfecting of door handles, handrails, furniture, and other high touch areas.

We understand how difficult the past 2 weeks have been on everyone and appreciate your patience and support as we work to ensure the safety of our residents.

COVID-19 Update: May 1, 2020

Dear Residents and Families,

I hope everyone is continuing to stay safe through the current COVID-19 situation.  Grand Oaks continues to only have 1 resident who has tested positive for COVID-19.  They continue to be away from the community at this time.

Engagement and Movement

Since our residents have remained stable for almost 2 weeks, we are still planning on re-engaging the walking groups on Monday, May 4, 2020.  I will publish another update early Monday morning to confirm.  Should anything change with respect to the health of our residents, we will immediately re-evaluate this plan.

Mother’s Day

As Mother’s Day approaches, our team is working on creative ways to celebrate our residents.  We are requesting that you submit pictures of your family or loved ones that we can use to create a memorable day for them during these unprecedented times.  Please send photos attached in an email to Jordan Asrat at yasrat1@jhmi.edu.  As a reminder, photos must be submitted by this evening.

DC Primary Election

Due to Coronavirus (COVID-19), the DC Board of Elections (DCBOE) has modified its process of registering voters and facilitating absentee voting at Assisted Living communities for the 2020 June Elections.  This year, they are unable to personally assist you with filling out the forms to register to vote or to request an absentee ballot for the June 2 Primary Election.  Their policy does allow them to drop off the forms.  If you choose to use the forms, you will have approximately a week from the date of delivery to complete and sign the forms before DCBOE staff return for the scheduled pick up.   If you have computer access you can complete your forms online.  Please reach out to Jordan Asrat, Director of Activities, yasrat1@jhmi.edu, if you need assistance.  The following links are for filling out the Absentee Voter Ballot Request Form and Registering to Vote:

As we head into the weekend, we will continue to provide our 1 to 1 exercise program, friendly visits, and afternoon social/hydration carts to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7 am – 7 pm Bianca
Saturday 7 pm – 7 am Josephine
Sunday 7 am – 7 pm Bianca
Sunday 7 pm – 7 am Josephine

Thank you again for your patience and understanding during this difficult time.

COVID-19 Update: April 27, 2020

Dear Residents and Families;

I wanted to provide an update about the community.  We continue to only have 1 resident who has tested positive and they remain outside of the community at this time.  Our team is continuing all of our proactive screening and monitoring of residents, which includes twice-daily temperature checks and pulse oximetry monitoring.  Additionally, we continue to screen and monitor all essential personnel in the community. 

Engagement and Movement

Since our residents have remained stable for the past week, we are planning on re-engaging the walking groups on Monday, May 4, 2020.  Should anything change with respect to the health of our residents, we will immediately re-evaluate this plan. 

Birthday Celebrations

Jordan and her team have been working hard to create memorable celebrations for our residents during this pandemic.  If you have a loved one celebrating a birthday and would like to plan a FaceTime, Skype, or Zoom event, please contact her at yasrat1@jhmi.edu.  In addition, if you would like your loved one to send a special message to a family member (son, daughter, grandchild) to celebrate their birthday, please reach out to Jordan. 

I appreciate your patience and support through this COVID crisis.  I understand how difficult it is on all of our residents and am thankful for your support as we work to keep everyone at Grand Oaks safe.

COVID-19 Update: April 24, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to maintain the safety of our residents and essential personnel.  We have had no additional residents test positive this week.  We continue to have only 1 resident who has tested positive, they have not returned to the community at this time.  Effective this morning Johns Hopkins updated their guidance to include distribution of full-face shields for all of the clinical staff.  Our Nurses and CNAs have now been issued full-face shields for use while providing care. 

Pulse Oximetry Monitoring

As we continue to learn more about the COVID-19 virus, we look for additional ways to proactively monitor our residents.  Effective Monday, April 27, 2020, we will implement twice daily pulse oximetry monitoring for all residents.  This monitoring will occur in conjunction with the twice-daily temperature checks. 

Virtual Visits/Technical Support

As things continue to evolve, we are working to adjust our procedures to maintain the safest environment in our community.  At this time, we will no longer be assisting residents with using their personal devices for FaceTime or Skype calls.  Instead, our team will continue to use our community devices to make the calls.  We have purchased a few height-adjustable rotating floor stands that mount our device and create a “contactless” opportunity for our residents and staff to safely conduct these virtual visits.  If you would like us to coordinate a virtual visit, please contact Jordan Asrat at yasrat1@jhmi.edu.  Additionally, we will begin limiting the technical support provided by the Activity Department to further ensure resident and staff safety.  If there are urgent technical needs, please contact Jordan so she can review safer alternative options with you. 

Mother’s Day

As Mother’s Day approaches, our team is working on creative ways to celebrate our residents.  We are requesting that you submit pictures of your family or loved ones that we can use to create a memorable day for them during these unprecedented times.  Please send photos attached in an email to Jordan Asrat at yasrat1@jhmi.edu.  Photos must be submitted by May 1, 2020. 

Thank you again for your support as we continue to manage through this difficult time.

COVID-19 Update: April 21, 2020 (update #2)

Dear Residents and Families;

Our team continues to work diligently to maintain the safest environment at Grand Oaks.  As you know, we had our first resident test positive Sunday for coronavirus. The resident is not currently receiving care in the community, therefore we have no COVID positive residents in the community at this time.  This morning I sent an update that details the processes that are currently in place for anyone who is symptomatic. 

Virtual Visits/Technical Support

As things continue to evolve, we are working to adjust our procedures to maintain the safest environment in our community.  At this time, we will no longer be assisting residents with using their personal devices for FaceTime or Skype calls.  Instead, our team will continue to use our community devices to make the calls.  We have purchased a few height-adjustable rotating floor stands that mount our device and create a “contactless” opportunity for our residents and staff to safely conduct these virtual visits.  If you would like us to coordinate a virtual visit, please contact Jordan Asrat at yasrat1@jhmi.edu.  Additionally, we will begin limiting the technical support provided by the Activity Department to further ensure resident and staff safety.  If there are urgent technical needs, please contact Jordan so she can review safer alternative options with you. 

Mother’s Day

As Mother’s Day approaches, our team is working on creative ways to celebrate our residents.  We are requesting that you submit pictures of your family or loved ones that we can use to create a memorable day for them during these unprecedented times.  Please send photos attached in an email to Jordan Asrat at yasrat1@jhmi.edu.  Photos must be submitted by May 1, 2020. 

In addition to all of the support our residents and families have provided, I wanted to let you know that the community at large has been extremely supportive of the Grand Oaks team.  Over the last several weeks, we have received meal deliveries for all shifts, donations of snacks and phone calls just to say thank you.  During this most difficult time, it is wonderful to see the outpouring of support for our team.  I want to send a heartfelt thank you to all of you from all of us at Grand Oaks.  We will continue to work diligently to provide the safest environment to care for our residents.

COVID-19 Update: April 21, 2020

Dear Residents and Families,

We want to continue to thank you for your ongoing support with the processes we have put in place during the COVID19 pandemic.  I have communicated with many of you over the past day or so and wanted to provide additional clarity of the processes in place at Grand Oaks.  I have outlined some of the procedures below for both resident and staff monitoring and testing that we have coordinated in partnership with Sibley and Johns Hopkins.   

For residents, we continue to have ongoing symptom and temperature monitoring twice daily as a proactive measure.  Any time that a resident becomes symptomatic, the nursing management team is consulted, the resident’s primary care provider and emergency contact are notified, and the resident is then sent to the Sibley Emergency Department for evaluation, testing if indicated, and subsequent treatment if required.  At this time, all care for COVID19 positive residents is provided in the hospital inpatient setting.  If a resident was not appropriate for a hospital inpatient setting based on their symptoms and medical status not meeting criteria, a plan would be put in place for them to return to Grand Oaks under isolation measures with dedicated staff trained in appropriate personal protective equipment as per the CDC guidelines.  Our close collaboration with Sibley and Johns Hopkins has allowed us to ensure we have ample resources available to care for all residents.  Our partnership also allows us to put proactive measures in place for additional scenarios that may arise.

For staff, we continue to conduct ongoing temperature monitoring upon entering the community and screening of symptoms that are directly reported to the Johns Hopkins Occupational Health Team as a proactive measure.  All staff have been issued masks and eye protection for use when in the community.  Staff members who are symptomatic are not permitted in the community.  Any staff with symptoms undergo screening conducted personally by the Occupational Health Team to include symptom monitoring and testing if indicated.  Team members have access to a 24/7 hotline that they can call in to receive this guidance and direction for any symptoms.  As with any medical condition, the Occupational Health Team is then responsible for clearing any staff member prior to their return to work per the CDC guidelines.  Our affiliation with Johns Hopkins allows staff to have immediate access to medical care and testing which adds an additional layer of proactive monitoring.  There have also been numerous resources available to staff by Johns Hopkins to help support them as front line personnel during this difficult time to include mental health support, transportation, child care, and lodging assistance. 

We continue to be dedicated to taking every step possible to create the safest environment for our residents and staff at Grand Oaks. 

COVID-19 Update: April 19, 2020

Dear Residents and Families,

We have a resident being treated outside of Grand Oaks that today has tested positive for COVID19.  We do not have any COVID19 positive residents in the community currently.  We continue to monitor all residents and all staff for symptoms and continue to conduct daily temperature monitoring.  Our housekeeping team continues to work diligently to clean and disinfect the community.  At this time, we have decided to pause the engagement and movement groups effective immediately.  We continue to assess all of our processes and procedures to ensure the safest environment for our residents.

As always, the health and well-being of residents and staff members is our top priority.  Our entire team appreciates your support during these unprecedented times.  We will continue to work diligently to keep our residents and essential personnel safe. 

COVID-19 Update: April 17, 2020

Dear Residents and Families;

Our team continues to work diligently to maintain the safest environment for our residents and essential personnel at Grand Oaks.  At this time, we continue to have no positive resident cases in the community.  There have also been no occupationally acquired staff cases in the community.   We continue to monitor all residents and essential personnel for symptoms and temperature monitoring.

Beginning on Monday, our staff will be wearing protective eye wear as per Johns Hopkins recommendations.  The eye protection is an additional piece of Personal Protective Equipment (PPE) that we are issuing to continue to maintain the safest environment during the current COVID-19 situation.

Dining

Beginning Monday, we are enhancing our breakfast options to provide a larger variety to the residents.  In addition to the daily breakfast specials, we will be adding a second special offering as specified below.  The menus will have these options printed so residents may easily circle their orders.

Monday – Eggs any style – over easy, over medium, over hard
Tuesday – Poached Egg
Wednesday – Eggs any style – over easy, over medium, over hard
Thursday – Pancakes
Friday – Poached Egg
Saturday – French Toast

Family Deliveries

As a reminder, all deliveries by families must arrive sealed in an appropriate cardboard box that may be electrostatically disinfected prior to entering the community.  We will eliminate the specific drop off time, as packages may be left at the designated drop spot any time before 5pm to be disinfected and delivered on the same day.

As we head into the weekend, we will continue to provide our 1 to 1 exercise program, friendly visits and afternoon social to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7am – 7pm        Bianca
Saturday 7pm – 7am        Josephine
Sunday 7am – 7pm           Bianca
Sunday 7pm – 7am           Josephine

As we continue to manage the current COVID-19 situation, we recognize that there may be a long road ahead.  Our team continues to offer SKYPE and FaceTime calls, 1 on 1 exercise class, friendly visits, and daily social and hydration carts to engage with our residents.  If you are interested in more information about any of these items, please contact Jordan, Director of Activities, at yasrat1@jhmi.edu.

Again, thank you for all of your support.  We understand this is a difficult time for everyone and appreciate your cooperation as we work to keep everyone safe.

COVID-19 Update: April 13, 2020

Dear Residents and Families,

Our team continues to work diligently to maintain the safest environment for our residents and essential personnel at Grand Oaks.  At this time, we continue to have no positive resident cases in the community.  

We also continue to look for ways to better serve our residents through these tough times.  At the end of last week, we enhanced our dinner menu to add a third alternating entree.  Beginning last Thursday, our residents now also have the option of Filet Mignon, Crab Cakes and Salmon each twice per week in addition to the 2 dinner entrees already available.  We are also expanding our house salad offering on Tuesday this week.  Chef Andrew and I are working on finalizing additional breakfast items to be offered later this week as well.

As we continue to manage the current COVID-19 situation, we recognize that there may be a long road ahead.  Our team continues to offer SKYPE and FaceTime calls, 1 on 1 exercise class, friendly visits, and daily social and hydration carts to engage with our residents.  If you are interested in more information about any of these items, please contact Jordan, Director of Activities, at yasrat1@jhmi.edu.

Again, thank you for all of your support.  We understand this is a difficult time for everyone and appreciate your cooperation as we work to keep everyone safe.

COVID-19 Update: April 10, 2020

Our team continues to work diligently to maintain the safest environment for our residents and essential personnel at Grand Oaks.  At this time, we continue to have no positive resident cases in the community.  

This week, Grand Oaks completed our first telemedicine appointments for our residents.  The Wellness team was instrumental in the completion of 15 telemedicine appointments with resident physicians.  This technology gives us the ability to ensure our residents continue to receive great care from their physicians while remaining safe in their apartments.  This week we were also able to coordinate urgent podiatry appointments for our residents. 

Our nurse leaders partnered with Legacy Healthcare this week to identify and discuss residents who would benefit from Physical, Speech or Occupational therapies.  Referrals have been made to the therapy team for further evaluation.

As we approach Easter, our dining team has been working on passover meal accommodations as requested.  Additionally, the activities team will be assisting with streaming Easter services for residents and delivering special treats during the meals on Sunday.

As we head into the weekend, we will continue to provide our 1 to 1 exercise program, friendly visits and afternoon social to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7am – 7pm        Adele
Saturday 7pm – 7am        Florence
Sunday 7am – 7pm           Adele
Sunday 7pm – 7am           Florence

Again, thank you for all of your support.  We understand this is a difficult time for everyone and appreciate your cooperation as we work to keep everyone safe.

COVID-19 Update: April 6, 2020

Dear Residents and Families,

We continue to work diligently to maintain the safest environment for our residents and staff at Grand Oaks.  At this time, we continue to have no positive resident cases in the community.  As discussed in the notice dated April 3, 2020 we have implemented our new package disinfecting process outside the community.  We are only accepting package deliveries outside the community with scheduled disinfecting occurring twice per day.  I have copied the reminder about family deliveries below.

Family Deliveries

Beginning on Monday, all deliveries by families must arrive sealed in an appropriate cardboard box that may be electrostatically disinfected prior to entering the community.  We will eliminate the specific drop off time, as packages may be left at the designated drop spot any time before 5pm to be disinfected and delivered on the same day.   At this time, we would prefer families not deliver food to the community. 

Additionally, all staff and essential personnel are now following our universal masking policy while in the community.  All residents were also given masks and are required to wear these when participating in our engagement and movement groups.  If you have questions about this requirement, please reach out to Katelyn Manning, Director of Nursing, at 202-660-7312.

Our team continues to provide personal visits, SKYPE and FaceTime calls, Instagram stories, 1-on-1 exercise groups, weekday engagement and movement groups and delivery of the Grand Oaks Telegraph to support our residents during this difficult time.  We appreciate all of your support over the past few weeks as we all try to manage the current COVID-19 situation.

COVID-19 Update: April 3, 2020

Dear Residents and Families,

Grand Oaks continues to stay abreast of all CDC and Johns Hopkins guidance to maintain the safest environment for our residents and staff.  The knowledge regarding COVID-19 is rapidly expanding, and the situation and degree of community transmission is also rapidly evolving. This prompts us to update our procedures to reflect the current situation regarding issues such as wearing masks and limiting potential exposures.  It is known that a mask achieves source control and decreases the risk of spreading infection to others.  Effective this morning, all Grand Oaks staff and essential personnel have adopted the practice of universal masking in the community. Essentially, all individuals in the community will wear masks 100% of the time.  Our agency and vendor partners have been notified of this new procedure and have contacted their staff to supply them with masks.  In the event they do not have a mask, one will be provided during their COVID 19 screening at the Front Desk upon entry into the community. 

For our residents, it is now required for a mask to be worn when outside of their apartment such as during their designated walking and engagement time during the day.  Residents are not expected to wear a mask in their apartments.  Today, Grand Oaks will provide each resident with a mask.   I have attached the notice that will be distributed with the mask.

The current guidelines for duration of mask usage includes continuing to use a single mask until it is wet, soiled, compromised, or damaged.  The reuse of masks are essential to ensuring that we maintain good stewardship of the Personal Protective Equipment so that supplies continue to be available throughout the COVID19 pandemic.  If you have any specific questions about these new guidelines, please contact Katelyn Manning, Director of Nursing, at 202-660-7312.

As always, we appreciate your support as we continue to work to ensure the safety of everyone at Grand Oaks.

COVID-19 Update: April 1, 2020

Dear Residents and Families,

I hope everyone is staying well.  Our residents remain well at this time with no positive cases.  We continue to screen, clean, disinfect, and monitor all residents, staff and essential personnel throughout the day.  I have provided a few new updates below and included some standing recommendations and processes for the community. 

Resident Daily Social and Hydration Carts

Yesterday we reintroduced the Activity Department’s “Daily Resident Socials” with a twist in both our Assisted Living and Oasis Neighborhoods.  Our nursing team is offering daily hydration options each afternoon.  For residents who are out during the Engagement and Wellness groups, they are able to socialize with their neighbors while maintaining the appropriate social distancing of 6 feet and partake in these refreshments.  For those residents in their apartments, we are delivering the hydration options directly to them.  This has brought a new energy to our residents! 

Resident Temperature Screening

As the prevalence of COVID-19 continues to grow in the country, we continue to look for ways to increase the safety and proactive monitoring of all residents.  We will be looking into guidance of increasing this screening to twice a day and will provide updates about implementation of this process once finalized.

Masks

Grand Oaks continues to follow all CDC and Johns Hopkins guidelines regarding wearing masks in the community.  At this time, the recommendation remains that masks are only utilized for specific scenarios based on potential exposure.   Katelyn Manning, the Director of Nursing, and I also continue to meet daily (7 days/week) with the Sibley leadership team and COVID-19 Command center where guidelines and procedures are reviewed.   As recommendations are changed, we will actively put them into place and provide you with notifications.   

Deliveries

It has been great seeing many families delivering items to their loved ones.  This is a reminder that, we will only accept deliveries from families between the hours of 3:30pm – 4:30pm as a measure to reduce the risk of exposure in the building.  If you have a delivery, please visit Grand Oaks during this window of time.  Do not plan on entering the community, a member of our team will come out to accept the delivery for you.  Please be sure that your delivery has the resident name and/or room number listed on it.  We will continue to accept daily deliveries from the US Postal Service, UPS, the pharmacy and any other professional delivery service.  We will continue to monitor the professional delivery services and communicate any changes as they are implemented.  If you have any questions about delivery to the community, please contact Fema Watson-Brown, at fwatson5@jhmi.edu.

CDC Travel Advisory

You may be aware that the CDC issued a travel advisory for New York, New Jersey, and Connecticut.  If you have traveled to any of these areas, we ask that you adhere to the recommended 14 day quarantine and not come to Grand Oaks to deliver any items to your loved one.  If you have any specific questions about this, please contact me.

Instagram

Grand Oaks has created a new private Instagram account, our handle is “grandoaksdc”.  Riley Anderson, our Administrative Assistant, will be leading the charge on this account and work with the entire leadership team on creating content with our residents and families.  If you are interested in opting in as a resident or would like to opt in on behalf or your loved one, please send an email to Riley at rande102@jhmi.edu and copy me with the following statement that you understand this shared social network: 

I, (insert name), consent and agree to allow Grand Oaks to share photos and videos of me and/or my loved one on the Grand Oaks Instagram account.  I understand that this is a private account, therefore only Grand Oaks families, residents, and employees will be able to view the posts. “

Submission of an email opt in signifies your permission to use photo/video clips of you or your loved one.  If you have questions or want to learn more about Instagram and how it will be used, please contact Riley at 202-660-7904 or by email.  We hope this will be another medium to increase interaction and communication between our residents and families.

Again, thank you for all of your support.  We understand this is a difficult time for all of our residents and families and appreciate your cooperation as we work to keep everyone safe.

COVID-19 Update: March 30, 2020

Dear Residents and Families,

Our teams continue to work diligently to provide the safest environment possible for our residents during this COVID-19 situation.  I have a few new updates to share regarding a variety of topics.

Deliveries

It has been great seeing many families delivering items to their loved ones.  As COVID-19 becomes more prevalent in our area, we continue to look for ways to maintain the safest environment for our residents.  Beginning tomorrow, we will only accept deliveries from families between the hours of 3:30pm – 4:30pm.  If you have a delivery, please visit Grand Oaks during this window of time.  Do not plan on entering the community, a member of our team will come out to accept the delivery for you.  Please be sure that your delivery has the resident name and/or room number listed on it.  We will continue to accept daily deliveries from the US Postal Service, UPS, the pharmacy and any other professional delivery service.  We will continue to monitor the professional delivery services and communicate any changes as they are implemented.  If you have any questions about delivery to the community, please contact Fema Watson-Brown, at fwaston5@jhmi.edu.

CDC Travel Advisory

You may be aware that the CDC issued a travel advisory for New York, New Jersey, and Connecticut.  If you have traveled to any of these areas, we ask that you adhere to the recommended 14 day quarantine and not come to Grand Oaks to deliver any items to your loved one.  If you have any specific questions about this, please contact me.

Instagram

Grand Oaks has created a new private Instagram account, our handle is “grandoaksdc”.  Riley Anderson, our Administrative Assistant, will be leading the charge on this account and work with the entire leadership team on creating content with our residents and families.  If you are interested in opting in as a resident or would like to opt in on behalf or your loved one, please send an email to Riley at rande102@jhmi.edu and copy me with the following statement that you understand this shared social network:

I, (insert name), consent and agree to allow Grand Oaks to share photos and videos of me and/or my loved one on the Grand Oaks Instagram account. I understand that this is a private account, therefore only Grand Oaks families, residents, and employees will be able to view the posts. “

Submission of an email opt in signifies your permission to use photo/video clips of you or your loved one.  If you have questions or want to learn more about Instagram and how it will be used, please contact Riley at 202-660-7904 or by email.  We hope this will be another medium to increase interaction and communication between our residents and families.

Dog Walkers

We have been working individually with dog walkers for our residents to ensure care for the pets that reside in the community.  Additionally, we have had pet visits during this time of visitor restrictions.  Beginning tomorrow morning, all dog walkers should arrive at the community at 8am for morning walks and 6pm for evening walks.  The dog walkers do not need to enter the lobby, our team will come outside to hand off the dog and then retrieve the dog after the walk.  If you are interested in dropping off a dog to spend the day with your loved one, we ask that you also adhere to these time guidelines.

Census Forms

Many of our residents have received US Census Bureau forms in the mail recently.  I wanted to clarify that the Census Bureau classifies Assisted Living communities similar to Skilled Nursing communities and the Census Bureau will contact us for a total resident count.  There is no need to complete the form, please let me know if you have any questions.

Again, thank you for your support during these unprecedented times.

COVID-19 Update: March 26, 2020

Dear Residents and Families,

Our team continues to make every effort to assist our residents in being comfortable and safe during this COVID-19 situation.  Today we had many residents who took part in our walking groups.  Additionally, many residents enjoyed social distancing visits on the outdoor patios.

The leadership team continues to monitor the CDC guidelines and participate in daily meetings with Sibley Hospital leadership as we manage the ongoing changes to recommendations.  The measures we have put in place have proven to be successful in keeping our residents safe.  We can’t stress enough the importance of social distancing and our current isolation measures, since we know our resident population is vulnerable to this virus and the future trajectory and severity is unknown.

We are currently working on several new engagement opportunities for residents and families that we hope to roll out next week.  These include a new Temi robot, named “Oakie”, who can assist with virtual visits, museum tours and other engaging activities.  We are also researching a private Instagram account to share stories, pictures and video to families of residents who choose to opt in to this social network.  I will provide additional details next week.

On behalf of the entire team, thank you again for your support.  We will continue to work to provide the best care to all residents in the safest manner possible.

COVID-19 Update: March 24, 2020

Dear Residents and Families,

Good afternoon, we continue to make every effort to assist our residents in being comfortable during this COVID-19 situation while still ensuring safety needs are met.   

Yesterday we began our walking groups in the community.   Many residents participated in the opportunity to stretch their legs and get fresh air, while others chose to remain in their apartments.  As discussed in the note dated March 23, 2020, we are offering small walking groups in mid-morning sessions and afternoon sessions.  Each resident has been assigned to either a mid-morning or afternoon session.  We understand that some residents and families may be frustrated by the limited “outside” time, but want to reiterate that we are working to keep the community as safe as possible given the known concerns of COVID-19 to our resident population.  After each walking session, the housekeeping team is cleaning and disinfecting the areas to include handrails, door knobs, and country kitchen areas.  It is imperative that we limit any possible exposure to our residents and increase disinfecting after each session. 

Additionally, Jordan Asrat, Director of Activities, and our entire team continue to provide virtual visits with families, 1:1 exercise classes, daily delivery of the Grand Oaks Telegraph, birthday celebrations, as well and individual visits throughout the day.  If you are interested in a virtual visit or have specific activity questions, please contact Jordan at yasrat1@jh.edu.

On behalf of the entire team, thank you for your support.  This is not an easy time for any of us, we will continue to work to provide the best care to all residents in the safest manner possible.

COVID-19 Update: March 23, 2020

Dear Residents and Families,

Good morning!  We continue to make every effort to assist our residents in being comfortable during this COVID-19 situation while still ensuring their safety needs are met.  We recognize the key importance of movement and engagement.  Starting today, we have been able to put a system in place that allows assigned times for our residents Monday – Friday to be in the recommended group sizes out of their apartment with the primary goal being for walks, opportunities to get fresh air on the patios, and seeing their neighbors.  Team members will provide oversight to ensure they are maintaining appropriate social distancing and engaging in behaviors that minimize their risk for exposure such as appropriate hand hygiene, coughing etiquette, and minimizing contact with their eyes, mouth, and face.  At this time, we will start this process by half of the building being assisted mid-morning and the other half of the building mid-afternoon with each session being about 45 minutes long.  Residents will receive a flyer this morning to alert them to which group they are in so they can plan their day.  Team members will come to the resident’s apartments to invite them to designated areas of the building during their assigned times.  For our Oasis neighborhood, each side of the neighborhood will be split into smaller groups and follow this same protocol. By having two blocks of time, it allows for the housekeeping department to thoroughly clean and sanitize these designated areas of the communities between sessions which is critical for infection control purposes. 

As always, we will monitor the efficiency and effectiveness of this process and make adjustments as needed.  We thank you in advance for your cooperation so that we can ensure all 170 of our residents are able to enjoy time outside their apartment. It is important to remember that the COVID-19 future and duration is unknown.  It is of utmost importance that we remain vigilant and deliberate in our actions to keep our residents and community as safe as possible.  This program for movement and engagement is subject to change at any time based on health developments and guidance from the CDC and DC Health.  Please remember that DC Health still has strongly advises that all non-essential medical appointments be postponed until April to limit our population’s exposure to uncontrolled environments such as medical and dental offices that are highly populated.  We are respectfully requesting that everyone do their part in helping fulfill this request.  Should you have any questions or want to discuss a particular situation, please contact Katelyn Manning, Director of Nursing at kgrant21@jhmi.edu.  

Thank you for your ongoing support and dedication to the Grand Oaks community.

COVID-19 Update: March 20, 2020

Dear Residents and Families,

Happy Friday!  I know it has been an extremely long week for all of us.  We appreciate all of your patience and cooperation while we all work together to manage this situation.  I know that there are many reports about shortages of supplies and wanted to provide an update today about Grand Oaks’ supplies.  Katelyn, Shirley and I have worked this week to inventory all of our cleaning, disinfectant, and personal protectant equipment supplies in the community.  We have moved all supplies to a central location for continued allocation to staff as needed.  We also continue to work with the Sibley leadership as we plan for procuring future supplies as this situation continues to evolve.  Several residents have requested a personal supply of cleaning and disinfectant products for their room, unfortunately, we are unable to provide any individual supplies at this time.  As discussed in our communication yesterday, we will continue to clean and disinfect resident rooms weekly.  In the event that anyone exhibits symptoms that results in a positive COVID-19 diagnosis, we will revisit this procedure for that specific resident suite. 

Today, the American Healthcare Association (AHCA) and the National Center for Assisted Living (NCAL) released a new webpage for people to share stories, thank yous and messages to the thousands of healthcare workers and residents serving and living in the Assisted Living communities around the country.  Please tag us if you post something.

As we head into the weekend, some of our leadership team will be visiting and checking in with the community to support the staff both Saturday and Sunday.  In the event that you need to contact us, the nurse in charge schedule is listed below:

Friday 7pm – 7am        Josephine
Saturday 7am-7pm     Carlitta
Saturday 7pm-7am     Adwoa
Sunday 7am-7pm       Carlitta
Sunday 7pm-7am       Adwoa

Nurse Cell Phone #202-437-0346

Thank you again for your patience and understanding during this difficult time.

Sincerely,
Laurie Henley
Executive Director

COVID-19 Update: March 19, 2020

Dear Residents and Families,

We continue to make every effort to assist our residents in being comfortable during these difficult circumstances while still ensuring their safety needs are met.  I have provided a few updates below for the community.

HOUSEKEEPING

In accordance with CDC guidance, we continue to clean and disinfect the community with products that meet EPA’s criteria for use against SARS-CoV-2, the cause of COVID-19. The chemicals we currently use are approved on the EPA’S COVID-19 disinfectant list.  We utilize P&G products to clean and follow up with disinfectants after the apartment has been cleaned.

Weekly housekeeping schedules will continue to stay the same, this includes both apartment cleaning and laundry service.  Resident apartment surfaces to be cleaned are divided into two groups – those with minimal hand-contact (e.g., floors, and ceilings) and those with frequent hand-contact (“high touch surfaces”). High-touch surfaces e.g., doorknobs, bedrails, light switches, wall areas around the toilet will be cleaned and disinfected more frequently than surfaces with minimal hand contact.  Horizontal surfaces with infrequent hand contact e.g., window sills and hard-surface flooring will be cleaned on a regular basis, when soiling or spills occur and when they are visibly soiled.

At this time, we are also introducing an electrostatic disinfectant sprayer for use in your entire apartment.  Please contact Shirley Steele, Director of Housekeeping, at sobeya1@jh.edu if you or your loved one has any underlying health issues that may be aggravated by bleach based cleaning solutions.

ACTIVITIES

Our Activities and leadership team continues to be focused on personal visits with the residents and keeping anxiety as low as possible during this time.  We continue using FaceTime and Skype to connect families and have also introduced virtual entertainment in many situation. 33 National Parks that can be toured virtually.  If you are interested in specific activity discussions for your or your loved one, please contact Joran Asrat, Director of Activities, yasrat1@jh.edu.

It is important to remember that the COVID-19 future and duration is unknown.  It is of utmost importance that we remain vigilant and deliberate in our actions to keep our residents and community as safe as possible.  Please remember that DC Health still has strongly advises that all non-essential medical appointments be postponed until April to limit our population’s exposure to uncontrolled environments such as medical and dental offices that are highly populated.  We are respectfully requesting that everyone do their part in helping fulfill this request.  Should you have any questions or want to discuss a particular situation, please contact Katelyn Manning, Director of Nursing at kgrant21@jhmi.edu.  Thank you for your ongoing support and dedication to the Grand Oaks community.

COVID-19 Update: March 18, 2020

Dear Residents and Families,

The ongoing efforts to keep your loved one and the residents of Grand Oaks as safe as possible continues.  Each day brings new changes and recommendations from the CDC and DC Health.  Our leadership team remains dedicated to continuing to adjust processes to ensure our residents needs are met during this most difficult time.

Currently, we are awaiting guidance from the CDC and DC Health on how senior communities can be vigilant with isolation measures to reduce the risk of exposure while also recognizing the importance of things such as walking and getting fresh air.  We know that many of you and your loved ones have been concerned about these two specific areas. The current guidance has stressed the importance of the strict isolation measures now based on current data of how COVID-19 spreads and the importance of our immediate measures to “lessen the curve.”  We are looking at a number of options that would enable us to allow residents to spend short segments of time outside their apartment daily.  If implemented at a future date, this would be done in small groups lead by our care team.   We would continue to maintain the correct social distancing and small groups per the CDC’s guidelines.  As you are aware, recommendations are coming out daily and we are adjusting and making changes in the community to keep you loved one safe.  As we get more information, we will keep you informed.

We also wanted to send you DC Health’s notification regarding elective and non-urgent medical and dental procedures.  As we discussed in previous communication, it is strongly advised that any medical or dental procedures that are not essential be postponed.  Many physician offices have closed to visits, are postponing appointments until April, and are emphasizing the use of tele-med options.  Again, this is to limit the risk of exposure during this critical time.

Lastly, the daily Grand Oaks Telegraph that was developed yesterday was well received by our residents.  We will continue this daily delivery into the foreseeable future.  Our team (both clinical and nonclinical) continues to connect with residents throughout the day and is focused on engagement both for care needs but also just friendly visits.  We appreciate your continued support.  Please continue to keep us updated on any questions you may have.

COVID-19 Update: March 17, 2020

Dear Residents and Families;

Happy St. Patrick’s Day.  As a reminder, in accordance with CDC guidance, we continue to restrict visitation to the community.  We are also screening all employees and personnel providing services at Grand Oaks, to include temperature monitoring prior to entry.  As we continue to adjust our daily lives in an effort to stop the spread of coronavirus, we have a few updates to share today. 

ADMINISTRATION:

The beauty salon is closed at this time.  We will notify all residents and families when the salon reopens for service.

USPS mail is still being delivered to the community.  We are offering to deliver mail to resident rooms as desired.  If you would like your mail delivered, please either email Erika, our concierge, at ehayes11@jh.edu, or let your care manager know. 

DINING DEPARTMENT:

As you know, we have closed the dining room and are providing room service to all residents.  We have made a few adjustments to the notice yesterday.  The dining team will continue to come to your room to take your meal order.  Please do not call the kitchen to order your meals.  After room delivery yesterday, we noted a need to adjust our communication regarding delivery times.  At this time, meal delivery should arrive during the following windows of time:

Breakfast      7:30am-9:00am

Lunch             12:00pm – 1:30pm

Dinner           5:00pm – 6:30pm

We will continue to provide the daily menu the day before service for your review.  For specific dining requests, please contact Angel Perez, Dining Manager, at eperez16@jh.edu.

NURSING:

In accordance with CDC and DC Health guidelines, we will begin daily temperatures of all residents today.  Our nursing team will be visiting each resident room to perform this function.  This also allows our residents an additional time for staff interaction during this period of isolation.  If you have any questions or concerns about this process, please contact Katelyn Manning, Director of Nursing at 202-660-7312 or kgrant21@jhmi.edu.

THERAPY:

During this period of isolation, the Legacy therapy team continues to provide skilled therapy to residents with physician orders.  Physical, occupational, and speech therapy will be provided in residents rooms, not in the communal therapy gym. If you have specific therapy questions, please contact Michelle Sauer at LHS-265@legacyinc.com.;n

ACTIVITIES:

We continue to provide Skype and FaceTime calls with families as well as additional 1:1 visits while maintaining social distance guidelines.  In addition, we have developed The Grand Oaks Telegraph, a new daily publication delivered to all residents with fun facts, trivia, and information.  For specific Activity requests, please contact Jordan Asrat, Activity Director, at yasrat1@jh.edu.

We continue to appreciate your patience and cooperation as we manage during these unprecedented times.  Please let us know if you have any questions or concerns.

COVID-19 Update: March 16, 2020

Dear Residents and Families,

Good morning and thank you for all the kind words of support over the past few days.  Our team appreciates your understanding as we manage the current COVID-19 situation.  As promised, I want to communicate new procedures based on recommendations that have been provided by the CDC.  At this point, to protect our residents, the CDC has recommended that senior communities cease all communal dining and group activities.  Residents are asked to stay in their apartments to minimize their risk of exposure from others.  Considering these recommended measures by the CDC, we have devised the following plan to meet our resident’s needs:

DINING DEPARTMENT: 

Beginning at lunch today, the Dining Room will be closed.  All meals will be delivered to resident’s apartments.  We will continue to offer our daily special menu, and have our current sandwich menu available.  A member of our team will be visiting resident’s apartments for lunch and dinner orders today and then moving forward, each evening, residents will fill out their menu selections for the next day.  Please do not call the kitchen to place an order.  In addition, we have set up routine times for delivery based on your floor of residence.

Meal              1st/2nd Floor           3rd/4th Floor

Breakfast      7:00am-8:00am       8:00am-9:00am

Lunch            12:00pm-1:00pm    1:00pm-2:00pm

Dinner           5:00pm-6:00pm       6:00pm-7:00pm

In the Oasis neighborhood, our team will be providing assistance with dining in resident rooms when needed.

Since this is an evolving situation, we will monitor this plan for efficiency and make changes as needed.  For specific dining requests, please contact Angel Perez, Dining Manager, at eperez16@jh.edu.

ACTIVITIES DEPARTMENT: 

Regarding activities, our team will continue to visit residents as often as possible to assist with Skype or FaceTime calls.  We will also provide 1:1 visits while maintaining the recommended social distancing during the visit.  For specific Activity requests, please contact Jordan Asrat, Activities Director, at yasrat1@jhmi.edu.

NURSING DEPARTMENT: 

Nursing Care- 

Nursing care provided by the care managers and nurses will continue.  All medications will be delivered directly to resident’s apartments.  For residents who have required appointments for essential medical care and treatment, coordination will occur between the Wellness Office and the resident’s provider with key implementation of protocols to limit potential exposure.

Exiting the Community- 

It is strongly recommended that residents do not come and go from the building unless it is medically essential due to the risk of exposure.  Our Grand Oaks population has been identified as being the highest at-risk population for the transmission of COVID-19.  During this critical time, we please ask that you refrain from exiting the community.

Leave of Absence from the Community-

We have had residents choose to leave Grand Oaks for an extended stay with family.  During this difficult time, we understand the rationale and want to ensure that we can assist with your exit with medications.

For specific nursing inquiries or to review any of the above scenarios that relate to your situation, please contact Katelyn Manning, Director of Nursing, at kgrant21@jhmi.edu.

STAFF AND ESSENTIAL PERSONNEL SCREENING:

Grand Oaks will begin monitoring the temperature of all staff and essential personnel entering the building through the Grand Oaks Lobby.  Anyone with an elevated temperature will not be able to enter the building further.  In addition, we continue our ongoing partnership with Occupational Health at Sibley Hospital in monitoring our staff members.

We appreciate your patience and cooperation during this unprecedented state of emergency.  Please let us know if you have any questions or concerns.

COVID-19 FAQs: March 13, 2020
Dear Residents and Families,

As noted in our previous communications, we will continue to provide regular updates on the rapidly evolving situation related to COVID-19.  We appreciate all of our families who contacted us and have developed the following Q&A to address your questions regarding our efforts to ensure the safety and wellbeing of your loved ones in our care.  As always, please continue to email our team and we will be happy to discuss your loved one’s individual needs and concerns.

Who is determined to be “Essential personnel responsible for providing resident care and services”?

Essential personal include Grand Oaks team members, Private Duty aides and companions, Hospice providers, Medical providers for emergent services, and select vendors that are required to maintain the overall operations of the building.  All of these individuals have been communicated to regarding specific protocols and procedures to follow during the COVID-19 situation.  Under the guidance of the DC Health and CDC regulations, all individuals have been trained on how to both, limit the spread of infection and minimize the risks of exposure both for themselves and residents.

How are the “essential personnel” ensuring they are limiting the spread of infection?

All essential personnel are required to adhere to strict guidelines and standard protocols including hand hygiene, coughing etiquette, providing assistance to residents with washing their hands, using tissues and disposing of them appropriately, and social distancing.  Proactive education is ongoing for the “if” and “when” situations that may arise with COVID-19.  Staff members are alerted to identify and report key symptoms for quick response and evaluation.  For current staff with symptoms and those with potential exposure, strict protocols have been implemented by Sibley HR and Occupational Health to ensure they are not on the premises.

What medical services are being provided in the community at this time?

All nursing and care needs continue to be met by the Nursing Department.  As adjustments are needed, family members are being contacted and collaborated with.

What services have been postponed?

Any non-emergent medical appointments and routine visits have been postponed at this time.  This is on a case-by-case basis and based on medical necessity.  Our physician partners in the community have been extremely responsive and complimentary of this decision.  Our nursing team will continue to use other measures such as teleconferences and virtual appointments to assist with meeting our resident’s needs.  If you have a specific question, you may contact the Director of Nursing, Katelyn Manning.

May residents come and go from the building?

It is strongly recommended that residents do not come and go from the building unless it is medically essential due to the risk of exposure.  Our Grand Oaks population has been identified as being the highest at-risk population for the transmission of COVID-19.  Taking tough proactive measures will reduce their potential risk of infection and exposure to others.

We have had residents choose to leave Grand Oaks for an extended stay with family.  If you have plans to leave, please contact the Director of Nursing, Katelyn Manning so arrangements can be reviewed to include medication pick up.

If a resident leaves Grand Oaks, what is the process for them to come back in?

For residents who have had a prolonged stay out of the building, they will be screened prior to their return by a member of the Nursing Management Team regarding key risk factors and potential exposures during their time away.  This will also include a thorough medical review for potential symptoms.  A determination will be made on appropriate measures based on the timing of their return and the status of COVID-19.  These measures could include self-isolation off campus, self-isolation on campus, documented vital signs to include fever, etc.

How can I get supplies or items to my loved one?

We have had lots of deliveries from Amazon, delivery groceries, etc.  You are welcome to send your loved one items.  In addition, if there is something that cannot be delivered, it may be dropped off at the Grand Oaks Main Entrance.

May residents and staff go to Sibley Hospital?

We are actively limiting any and all foot traffic to and from the hospital unless for emergency medical needs to minimize potential exposure.  Similarly, hospital staff have been notified that they may not come to Grand Oaks and signage is now posted at the entrance points communicating this restriction. In the event that a resident needs to go to the hospital for emergency services, we have protocols in place and staff has been instructed to ensure limited exposure occurs.

Are both entrances to Grand Oaks still open?

The third floor entrance is now closed.  The only entry point to the building at this time is the Main Entrance.

How do I best reach the Grand Oaks team?

Concierge – 202-349-3400

Executive Director, Laurie Henley, lhenley3@jhmi.edu, 202-349-3402

Director of Nursing, Katelyn Manning, kgrant21@jhmi.edu, 202- 660-7312

We would like to thank you for your cooperation and understanding during this difficult and unprecedented time.

COVID-19 Visitation Update: March 12, 2020

Dear Residents and Families,

Thank you for your patience and support over the last few weeks as we have all been focused on learning more about COVID-19.  Grand Oaks has continued to be vigilant about hand washing, deep cleaning high-touch areas, and screening visitors upon entry.  Our activity team has been sanitizing bingo chips, dominos, exercise bands and weights along with the chairs after each activity as has the dining room.  We have also increased our encouragement to everyone to utilize the hand sanitizer located throughout the community, especially in the dining room. We have postponed all resident outings, marketing events, and activity vendors at this time to ensure resident safety.  The activity team will still be here leading group events in the community.  

In accordance with the American Health Care Association and National Centers for Assisted Living guidance, and in the wake of the growing number of COVID-19 cases in Washington, DC, Grand Oaks has decided to restrict visitation to the community beginning at 7:00am on March 13, 2020.  At this time, only essential personnel responsible for providing resident care and services will be authorized entry into the community.  Of course, for those residents who are actively receiving end of life care, our clinical team will reach out to you to appropriately schedule visitation.  We have postponed or rescheduled non-urgent resident appointments and will not be providing transport to any of the hospital buildings on campus except in the event of a medical emergency.   We are currently working on a plan to secure any necessary lab or imaging needs through an alternate provider.   

We have had residents choose to leave Grand Oaks for an extended stay with family.  If you have plans to leave, please contact the wellness office so they can put you in touch with the pharmacy if needed.  During this time, Grand Oaks will be implementing a rescreening process for  re-entry and are unsure how this process will unfold.   When the time comes for return to the community, please contact Katelyn Manning, Director of Nursing at 202-660-7312.

During this period of restriction, we will continue to provide emotional support to all of our residents.  In addition, if you would like our team to schedule time to assist with phone calls, Skype, or FaceTime with your loved ones, please email Jordan Asrat, Director of Activities at yasrat1@jh.edu.  Our team will be partnering with residents to provide assistance with this communication daily while restriction is in place. 

We have reviewed our plan with DC Health, thank you in advance for your cooperation.  We will continue monitor and adjust this plan as necessary in the coming weeks.

Please contact us with any questions or concerns and remember to wash your hands.

COVID-19 Update: March 9, 2020

Dear Family Members:

As we continue to more learn about the spread of COVID-19 (the new coronavirus), I am sure many of you are concerned about how it may impact us here at Grand Oaks.  Ensuring residents are cared for in a safe and healthy environment is our greatest concern.  At this time, we don’t have any cases in our Assisted Living or Oasis neighborhood.  The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our building.  However, we need your help in battling COVID-19.  Below are some examples of how you can help protect the residents, as well as prevent the spread throughout the community.

At this time, we request that you do not visit our community if you have any symptoms of respiratory illness. Those symptoms include: cough, fever, sore throat, runny nose, and/or shortness of breath. We understand that connecting with family members is incredibly important, and there are a variety of other ways you might consider connecting with them.  These may include telephone, email, text, or through Skype or Facebook.

Our community is following the recommendations of the CDC and are staying up-to-date as they change.  In addition, Grand Oaks is in close contact with Sibley and the D.C. health department and are following their guidance.  We have posted signs on our entryway doors to notify visitors of the symptoms of COVID-19 and request that you not enter the building if you are experiencing these symptoms.

We will notify you if any residents or staff are diagnosed with COVID-19. Should you have any questions, please feel free to contact the community at: 202-349-3400.

Click here for a fact sheet regarding COVID-19. For additional information, please visit the CDC’s coronavirus disease information page.  We will also be providing this fact sheet to all residents this evening.

COVID-19 Update: March 3, 2020

Dear Residents and Families,

As we continue to monitor news about the Coronavirus (COVID-19), we want to assure you that we are preparing to take necessary measures in the event the virus spreads to our area. Our nursing department continues to monitor all
residents for any viral symptoms in the community. In the event that any of our residents experience symptoms of fever, cough, or shortness of breath please notify our wellness office immediately. Additionally, if any of our families or
visitors are experiencing symptoms, please delay your visit to Grand Oaks until symptoms subside.

Our housekeeping department has been busy disinfecting the high-touch surfaces on all of the floors in the community, including the Oasis neighborhood. We have already ordered additional cleaning products and personal protective equipment in the event the virus spreads. In addition, our Director of Nursing and Director of Environmental Services provided Infection Control training to all staff in February.

In the event that a widespread concern existed at Grand Oaks, we would self­ isolate similar to an occurrence of norovirus. This isolation may include closing community common spaces, minimizing group activities and restricting visitors to Grand Oaks.

As always, in the event of any medical emergency, our residents are transferred to the Emergency Room at Sibley for assessment and evaluation. Sibley has also developed a plan to care for any patients presenting with Coronavirus symptoms. As a campus, we will continue to follow the guidelines provided by the Center for Disease Control (CDC). We encourage all residents to refer to the CDC for answers to any questions you may have on the Coronavirus.

Based on their guidance, here are some tips to help keep you and your family healthy:

  • Wash your hands frequently for 20 seconds, using soap and water.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with tissue or your sleeve (not your hand).
  • Use hand sanitizer when you don’t have access to running water.
  • Avoid close contact with people who are sick.
  • If you/your loved ones have traveled to a country with a COVID-19 outbreak, please delay your visit to Grand Oaks.

Since this is an evolving situation, we will continue to monitor developments and provide updates as necessary.

Sincerely,
Laurie Henley
Executive Director

2018 Bronze National Quality Award Winner

We're honored to be recognized for our commitment to improving the lives of residents like you!

Safety & Security

"I love that everything is provided. We have lots of activities and my family is very close-by. I feel very safe here." Read More >

Martin Gerstell

Current Resident

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