Grand Oaks’ Response to COVID-19

The Grand Oaks team has been closely monitoring the COVID-19 pandemic and are continuing to assess and update our internal procedures accordingly. Of course, the health and safety of Grand Oaks residents and staff is our topmost priority. As such, in accordance with the CDC, we are continuing to evaluate our day-to-day operations on a regular basis and provide updates on any changes. Please read further for additional details on Grand Oaks’ response to COVID-19, and please do not hesitate to contact us with any additional questions or concerns.

COVID-19 Update: April 3, 2020

Dear Residents and Families,

Grand Oaks continues to stay abreast of all CDC and Johns Hopkins guidance to maintain the safest environment for our residents and staff.  The knowledge regarding COVID-19 is rapidly expanding, and the situation and degree of community transmission is also rapidly evolving. This prompts us to update our procedures to reflect the current situation regarding issues such as wearing masks and limiting potential exposures.  It is known that a mask achieves source control and decreases the risk of spreading infection to others.  Effective this morning, all Grand Oaks staff and essential personnel have adopted the practice of universal masking in the community. Essentially, all individuals in the community will wear masks 100% of the time.  Our agency and vendor partners have been notified of this new procedure and have contacted their staff to supply them with masks.  In the event they do not have a mask, one will be provided during their COVID 19 screening at the Front Desk upon entry into the community. 

For our residents, it is now required for a mask to be worn when outside of their apartment such as during their designated walking and engagement time during the day.  Residents are not expected to wear a mask in their apartments.  Today, Grand Oaks will provide each resident with a mask.   I have attached the notice that will be distributed with the mask.

The current guidelines for duration of mask usage includes continuing to use a single mask until it is wet, soiled, compromised, or damaged.  The reuse of masks are essential to ensuring that we maintain good stewardship of the Personal Protective Equipment so that supplies continue to be available throughout the COVID19 pandemic.  If you have any specific questions about these new guidelines, please contact Katelyn Manning, Director of Nursing, at 202-660-7312.

As always, we appreciate your support as we continue to work to ensure the safety of everyone at Grand Oaks.

COVID-19 Update: April 1, 2020

Dear Residents and Families,

I hope everyone is staying well.  Our residents remain well at this time with no positive cases.  We continue to screen, clean, disinfect, and monitor all residents, staff and essential personnel throughout the day.  I have provided a few new updates below and included some standing recommendations and processes for the community. 

Resident Daily Social and Hydration Carts

Yesterday we reintroduced the Activity Department’s “Daily Resident Socials” with a twist in both our Assisted Living and Oasis Neighborhoods.  Our nursing team is offering daily hydration options each afternoon.  For residents who are out during the Engagement and Wellness groups, they are able to socialize with their neighbors while maintaining the appropriate social distancing of 6 feet and partake in these refreshments.  For those residents in their apartments, we are delivering the hydration options directly to them.  This has brought a new energy to our residents! 

Resident Temperature Screening

As the prevalence of COVID-19 continues to grow in the country, we continue to look for ways to increase the safety and proactive monitoring of all residents.  We will be looking into guidance of increasing this screening to twice a day and will provide updates about implementation of this process once finalized.

Masks

Grand Oaks continues to follow all CDC and Johns Hopkins guidelines regarding wearing masks in the community.  At this time, the recommendation remains that masks are only utilized for specific scenarios based on potential exposure.   Katelyn Manning, the Director of Nursing, and I also continue to meet daily (7 days/week) with the Sibley leadership team and COVID-19 Command center where guidelines and procedures are reviewed.   As recommendations are changed, we will actively put them into place and provide you with notifications.   

Deliveries

It has been great seeing many families delivering items to their loved ones.  This is a reminder that, we will only accept deliveries from families between the hours of 3:30pm – 4:30pm as a measure to reduce the risk of exposure in the building.  If you have a delivery, please visit Grand Oaks during this window of time.  Do not plan on entering the community, a member of our team will come out to accept the delivery for you.  Please be sure that your delivery has the resident name and/or room number listed on it.  We will continue to accept daily deliveries from the US Postal Service, UPS, the pharmacy and any other professional delivery service.  We will continue to monitor the professional delivery services and communicate any changes as they are implemented.  If you have any questions about delivery to the community, please contact Fema Watson-Brown, at fwatson5@jhmi.edu.

CDC Travel Advisory

You may be aware that the CDC issued a travel advisory for New York, New Jersey, and Connecticut.  If you have traveled to any of these areas, we ask that you adhere to the recommended 14 day quarantine and not come to Grand Oaks to deliver any items to your loved one.  If you have any specific questions about this, please contact me.

Instagram

Grand Oaks has created a new private Instagram account, our handle is “grandoaksdc”.  Riley Anderson, our Administrative Assistant, will be leading the charge on this account and work with the entire leadership team on creating content with our residents and families.  If you are interested in opting in as a resident or would like to opt in on behalf or your loved one, please send an email to Riley at rande102@jhmi.edu and copy me with the following statement that you understand this shared social network: 

I, (insert name), consent and agree to allow Grand Oaks to share photos and videos of me and/or my loved one on the Grand Oaks Instagram account.  I understand that this is a private account, therefore only Grand Oaks families, residents, and employees will be able to view the posts. “

Submission of an email opt in signifies your permission to use photo/video clips of you or your loved one.  If you have questions or want to learn more about Instagram and how it will be used, please contact Riley at 202-660-7904 or by email.  We hope this will be another medium to increase interaction and communication between our residents and families.

Again, thank you for all of your support.  We understand this is a difficult time for all of our residents and families and appreciate your cooperation as we work to keep everyone safe.

COVID-19 Update: March 30, 2020

Dear Residents and Families,

Our teams continue to work diligently to provide the safest environment possible for our residents during this COVID-19 situation.  I have a few new updates to share regarding a variety of topics.

Deliveries

It has been great seeing many families delivering items to their loved ones.  As COVID-19 becomes more prevalent in our area, we continue to look for ways to maintain the safest environment for our residents.  Beginning tomorrow, we will only accept deliveries from families between the hours of 3:30pm – 4:30pm.  If you have a delivery, please visit Grand Oaks during this window of time.  Do not plan on entering the community, a member of our team will come out to accept the delivery for you.  Please be sure that your delivery has the resident name and/or room number listed on it.  We will continue to accept daily deliveries from the US Postal Service, UPS, the pharmacy and any other professional delivery service.  We will continue to monitor the professional delivery services and communicate any changes as they are implemented.  If you have any questions about delivery to the community, please contact Fema Watson-Brown, at fwaston5@jhmi.edu.

CDC Travel Advisory

You may be aware that the CDC issued a travel advisory for New York, New Jersey, and Connecticut.  If you have traveled to any of these areas, we ask that you adhere to the recommended 14 day quarantine and not come to Grand Oaks to deliver any items to your loved one.  If you have any specific questions about this, please contact me.

Instagram

Grand Oaks has created a new private Instagram account, our handle is “grandoaksdc”.  Riley Anderson, our Administrative Assistant, will be leading the charge on this account and work with the entire leadership team on creating content with our residents and families.  If you are interested in opting in as a resident or would like to opt in on behalf or your loved one, please send an email to Riley at rande102@jhmi.edu and copy me with the following statement that you understand this shared social network:

I, (insert name), consent and agree to allow Grand Oaks to share photos and videos of me and/or my loved one on the Grand Oaks Instagram account. I understand that this is a private account, therefore only Grand Oaks families, residents, and employees will be able to view the posts. “

Submission of an email opt in signifies your permission to use photo/video clips of you or your loved one.  If you have questions or want to learn more about Instagram and how it will be used, please contact Riley at 202-660-7904 or by email.  We hope this will be another medium to increase interaction and communication between our residents and families.

Dog Walkers

We have been working individually with dog walkers for our residents to ensure care for the pets that reside in the community.  Additionally, we have had pet visits during this time of visitor restrictions.  Beginning tomorrow morning, all dog walkers should arrive at the community at 8am for morning walks and 6pm for evening walks.  The dog walkers do not need to enter the lobby, our team will come outside to hand off the dog and then retrieve the dog after the walk.  If you are interested in dropping off a dog to spend the day with your loved one, we ask that you also adhere to these time guidelines.

Census Forms

Many of our residents have received US Census Bureau forms in the mail recently.  I wanted to clarify that the Census Bureau classifies Assisted Living communities similar to Skilled Nursing communities and the Census Bureau will contact us for a total resident count.  There is no need to complete the form, please let me know if you have any questions.

Again, thank you for your support during these unprecedented times.

COVID-19 Update: March 26, 2020

Dear Residents and Families,

Our team continues to make every effort to assist our residents in being comfortable and safe during this COVID-19 situation.  Today we had many residents who took part in our walking groups.  Additionally, many residents enjoyed social distancing visits on the outdoor patios.

The leadership team continues to monitor the CDC guidelines and participate in daily meetings with Sibley Hospital leadership as we manage the ongoing changes to recommendations.  The measures we have put in place have proven to be successful in keeping our residents safe.  We can’t stress enough the importance of social distancing and our current isolation measures, since we know our resident population is vulnerable to this virus and the future trajectory and severity is unknown.

We are currently working on several new engagement opportunities for residents and families that we hope to roll out next week.  These include a new Temi robot, named “Oakie”, who can assist with virtual visits, museum tours and other engaging activities.  We are also researching a private Instagram account to share stories, pictures and video to families of residents who choose to opt in to this social network.  I will provide additional details next week.

On behalf of the entire team, thank you again for your support.  We will continue to work to provide the best care to all residents in the safest manner possible.

COVID-19 Update: March 24, 2020

Dear Residents and Families,

Good afternoon, we continue to make every effort to assist our residents in being comfortable during this COVID-19 situation while still ensuring safety needs are met.   

Yesterday we began our walking groups in the community.   Many residents participated in the opportunity to stretch their legs and get fresh air, while others chose to remain in their apartments.  As discussed in the note dated March 23, 2020, we are offering small walking groups in mid-morning sessions and afternoon sessions.  Each resident has been assigned to either a mid-morning or afternoon session.  We understand that some residents and families may be frustrated by the limited “outside” time, but want to reiterate that we are working to keep the community as safe as possible given the known concerns of COVID-19 to our resident population.  After each walking session, the housekeeping team is cleaning and disinfecting the areas to include handrails, door knobs, and country kitchen areas.  It is imperative that we limit any possible exposure to our residents and increase disinfecting after each session. 

Additionally, Jordan Asrat, Director of Activities, and our entire team continue to provide virtual visits with families, 1:1 exercise classes, daily delivery of the Grand Oaks Telegraph, birthday celebrations, as well and individual visits throughout the day.  If you are interested in a virtual visit or have specific activity questions, please contact Jordan at yasrat1@jh.edu.

On behalf of the entire team, thank you for your support.  This is not an easy time for any of us, we will continue to work to provide the best care to all residents in the safest manner possible.

COVID-19 Update: March 23, 2020

Dear Residents and Families,

Good morning!  We continue to make every effort to assist our residents in being comfortable during this COVID-19 situation while still ensuring their safety needs are met.  We recognize the key importance of movement and engagement.  Starting today, we have been able to put a system in place that allows assigned times for our residents Monday – Friday to be in the recommended group sizes out of their apartment with the primary goal being for walks, opportunities to get fresh air on the patios, and seeing their neighbors.  Team members will provide oversight to ensure they are maintaining appropriate social distancing and engaging in behaviors that minimize their risk for exposure such as appropriate hand hygiene, coughing etiquette, and minimizing contact with their eyes, mouth, and face.  At this time, we will start this process by half of the building being assisted mid-morning and the other half of the building mid-afternoon with each session being about 45 minutes long.  Residents will receive a flyer this morning to alert them to which group they are in so they can plan their day.  Team members will come to the resident’s apartments to invite them to designated areas of the building during their assigned times.  For our Oasis neighborhood, each side of the neighborhood will be split into smaller groups and follow this same protocol. By having two blocks of time, it allows for the housekeeping department to thoroughly clean and sanitize these designated areas of the communities between sessions which is critical for infection control purposes. 

As always, we will monitor the efficiency and effectiveness of this process and make adjustments as needed.  We thank you in advance for your cooperation so that we can ensure all 170 of our residents are able to enjoy time outside their apartment. It is important to remember that the COVID-19 future and duration is unknown.  It is of utmost importance that we remain vigilant and deliberate in our actions to keep our residents and community as safe as possible.  This program for movement and engagement is subject to change at any time based on health developments and guidance from the CDC and DC Health.  Please remember that DC Health still has strongly advises that all non-essential medical appointments be postponed until April to limit our population’s exposure to uncontrolled environments such as medical and dental offices that are highly populated.  We are respectfully requesting that everyone do their part in helping fulfill this request.  Should you have any questions or want to discuss a particular situation, please contact Katelyn Manning, Director of Nursing at kgrant21@jhmi.edu.  

Thank you for your ongoing support and dedication to the Grand Oaks community.

COVID-19 Update: March 20, 2020

Dear Residents and Families,

Happy Friday!  I know it has been an extremely long week for all of us.  We appreciate all of your patience and cooperation while we all work together to manage this situation.  I know that there are many reports about shortages of supplies and wanted to provide an update today about Grand Oaks’ supplies.  Katelyn, Shirley and I have worked this week to inventory all of our cleaning, disinfectant, and personal protectant equipment supplies in the community.  We have moved all supplies to a central location for continued allocation to staff as needed.  We also continue to work with the Sibley leadership as we plan for procuring future supplies as this situation continues to evolve.  Several residents have requested a personal supply of cleaning and disinfectant products for their room, unfortunately, we are unable to provide any individual supplies at this time.  As discussed in our communication yesterday, we will continue to clean and disinfect resident rooms weekly.  In the event that anyone exhibits symptoms that results in a positive COVID-19 diagnosis, we will revisit this procedure for that specific resident suite. 

Today, the American Healthcare Association (AHCA) and the National Center for Assisted Living (NCAL) released a new webpage for people to share stories, thank yous and messages to the thousands of healthcare workers and residents serving and living in the Assisted Living communities around the country.  Please tag us if you post something.

As we head into the weekend, some of our leadership team will be visiting and checking in with the community to support the staff both Saturday and Sunday.  In the event that you need to contact us, the nurse in charge schedule is listed below:

Friday 7pm – 7am        Josephine
Saturday 7am-7pm     Carlitta
Saturday 7pm-7am     Adwoa
Sunday 7am-7pm       Carlitta
Sunday 7pm-7am       Adwoa

Nurse Cell Phone #202-437-0346

Thank you again for your patience and understanding during this difficult time.

Sincerely,
Laurie Henley
Executive Director

COVID-19 Update: March 19, 2020

Dear Residents and Families,

We continue to make every effort to assist our residents in being comfortable during these difficult circumstances while still ensuring their safety needs are met.  I have provided a few updates below for the community.

HOUSEKEEPING

In accordance with CDC guidance, we continue to clean and disinfect the community with products that meet EPA’s criteria for use against SARS-CoV-2, the cause of COVID-19. The chemicals we currently use are approved on the EPA’S COVID-19 disinfectant list.  We utilize P&G products to clean and follow up with disinfectants after the apartment has been cleaned.

Weekly housekeeping schedules will continue to stay the same, this includes both apartment cleaning and laundry service.  Resident apartment surfaces to be cleaned are divided into two groups – those with minimal hand-contact (e.g., floors, and ceilings) and those with frequent hand-contact (“high touch surfaces”). High-touch surfaces e.g., doorknobs, bedrails, light switches, wall areas around the toilet will be cleaned and disinfected more frequently than surfaces with minimal hand contact.  Horizontal surfaces with infrequent hand contact e.g., window sills and hard-surface flooring will be cleaned on a regular basis, when soiling or spills occur and when they are visibly soiled.

At this time, we are also introducing an electrostatic disinfectant sprayer for use in your entire apartment.  Please contact Shirley Steele, Director of Housekeeping, at sobeya1@jh.edu if you or your loved one has any underlying health issues that may be aggravated by bleach based cleaning solutions.

ACTIVITIES

Our Activities and leadership team continues to be focused on personal visits with the residents and keeping anxiety as low as possible during this time.  We continue using FaceTime and Skype to connect families and have also introduced virtual entertainment in many situation. 33 National Parks that can be toured virtually.  If you are interested in specific activity discussions for your or your loved one, please contact Joran Asrat, Director of Activities, yasrat1@jh.edu.

It is important to remember that the COVID-19 future and duration is unknown.  It is of utmost importance that we remain vigilant and deliberate in our actions to keep our residents and community as safe as possible.  Please remember that DC Health still has strongly advises that all non-essential medical appointments be postponed until April to limit our population’s exposure to uncontrolled environments such as medical and dental offices that are highly populated.  We are respectfully requesting that everyone do their part in helping fulfill this request.  Should you have any questions or want to discuss a particular situation, please contact Katelyn Manning, Director of Nursing at kgrant21@jhmi.edu.  Thank you for your ongoing support and dedication to the Grand Oaks community.

COVID-19 Update: March 18, 2020

Dear Residents and Families,

The ongoing efforts to keep your loved one and the residents of Grand Oaks as safe as possible continues.  Each day brings new changes and recommendations from the CDC and DC Health.  Our leadership team remains dedicated to continuing to adjust processes to ensure our residents needs are met during this most difficult time.

Currently, we are awaiting guidance from the CDC and DC Health on how senior communities can be vigilant with isolation measures to reduce the risk of exposure while also recognizing the importance of things such as walking and getting fresh air.  We know that many of you and your loved ones have been concerned about these two specific areas. The current guidance has stressed the importance of the strict isolation measures now based on current data of how COVID-19 spreads and the importance of our immediate measures to “lessen the curve.”  We are looking at a number of options that would enable us to allow residents to spend short segments of time outside their apartment daily.  If implemented at a future date, this would be done in small groups lead by our care team.   We would continue to maintain the correct social distancing and small groups per the CDC’s guidelines.  As you are aware, recommendations are coming out daily and we are adjusting and making changes in the community to keep you loved one safe.  As we get more information, we will keep you informed.

We also wanted to send you DC Health’s notification regarding elective and non-urgent medical and dental procedures.  As we discussed in previous communication, it is strongly advised that any medical or dental procedures that are not essential be postponed.  Many physician offices have closed to visits, are postponing appointments until April, and are emphasizing the use of tele-med options.  Again, this is to limit the risk of exposure during this critical time.

Lastly, the daily Grand Oaks Telegraph that was developed yesterday was well received by our residents.  We will continue this daily delivery into the foreseeable future.  Our team (both clinical and nonclinical) continues to connect with residents throughout the day and is focused on engagement both for care needs but also just friendly visits.  We appreciate your continued support.  Please continue to keep us updated on any questions you may have.

COVID-19 Update: March 17, 2020

Dear Residents and Families;

Happy St. Patrick’s Day.  As a reminder, in accordance with CDC guidance, we continue to restrict visitation to the community.  We are also screening all employees and personnel providing services at Grand Oaks, to include temperature monitoring prior to entry.  As we continue to adjust our daily lives in an effort to stop the spread of coronavirus, we have a few updates to share today. 

ADMINISTRATION:

The beauty salon is closed at this time.  We will notify all residents and families when the salon reopens for service.

USPS mail is still being delivered to the community.  We are offering to deliver mail to resident rooms as desired.  If you would like your mail delivered, please either email Erika, our concierge, at ehayes11@jh.edu, or let your care manager know. 

DINING DEPARTMENT:

As you know, we have closed the dining room and are providing room service to all residents.  We have made a few adjustments to the notice yesterday.  The dining team will continue to come to your room to take your meal order.  Please do not call the kitchen to order your meals.  After room delivery yesterday, we noted a need to adjust our communication regarding delivery times.  At this time, meal delivery should arrive during the following windows of time:

Breakfast      7:30am-9:00am

Lunch             12:00pm – 1:30pm

Dinner           5:00pm – 6:30pm

We will continue to provide the daily menu the day before service for your review.  For specific dining requests, please contact Angel Perez, Dining Manager, at eperez16@jh.edu.

NURSING:

In accordance with CDC and DC Health guidelines, we will begin daily temperatures of all residents today.  Our nursing team will be visiting each resident room to perform this function.  This also allows our residents an additional time for staff interaction during this period of isolation.  If you have any questions or concerns about this process, please contact Katelyn Manning, Director of Nursing at 202-660-7312 or kgrant21@jhmi.edu.

THERAPY:

During this period of isolation, the Legacy therapy team continues to provide skilled therapy to residents with physician orders.  Physical, occupational, and speech therapy will be provided in residents rooms, not in the communal therapy gym. If you have specific therapy questions, please contact Michelle Sauer at LHS-265@legacyinc.com.;n

ACTIVITIES:

We continue to provide Skype and FaceTime calls with families as well as additional 1:1 visits while maintaining social distance guidelines.  In addition, we have developed The Grand Oaks Telegraph, a new daily publication delivered to all residents with fun facts, trivia, and information.  For specific Activity requests, please contact Jordan Asrat, Activity Director, at yasrat1@jh.edu.

We continue to appreciate your patience and cooperation as we manage during these unprecedented times.  Please let us know if you have any questions or concerns.

COVID-19 Update: March 16, 2020

Dear Residents and Families,

Good morning and thank you for all the kind words of support over the past few days.  Our team appreciates your understanding as we manage the current COVID-19 situation.  As promised, I want to communicate new procedures based on recommendations that have been provided by the CDC.  At this point, to protect our residents, the CDC has recommended that senior communities cease all communal dining and group activities.  Residents are asked to stay in their apartments to minimize their risk of exposure from others.  Considering these recommended measures by the CDC, we have devised the following plan to meet our resident’s needs:

DINING DEPARTMENT: 

Beginning at lunch today, the Dining Room will be closed.  All meals will be delivered to resident’s apartments.  We will continue to offer our daily special menu, and have our current sandwich menu available.  A member of our team will be visiting resident’s apartments for lunch and dinner orders today and then moving forward, each evening, residents will fill out their menu selections for the next day.  Please do not call the kitchen to place an order.  In addition, we have set up routine times for delivery based on your floor of residence.

Meal              1st/2nd Floor           3rd/4th Floor

Breakfast      7:00am-8:00am       8:00am-9:00am

Lunch            12:00pm-1:00pm    1:00pm-2:00pm

Dinner           5:00pm-6:00pm       6:00pm-7:00pm

In the Oasis neighborhood, our team will be providing assistance with dining in resident rooms when needed.

Since this is an evolving situation, we will monitor this plan for efficiency and make changes as needed.  For specific dining requests, please contact Angel Perez, Dining Manager, at eperez16@jh.edu.

ACTIVITIES DEPARTMENT: 

Regarding activities, our team will continue to visit residents as often as possible to assist with Skype or FaceTime calls.  We will also provide 1:1 visits while maintaining the recommended social distancing during the visit.  For specific Activity requests, please contact Jordan Asrat, Activities Director, at yasrat1@jhmi.edu.

NURSING DEPARTMENT: 

Nursing Care- 

Nursing care provided by the care managers and nurses will continue.  All medications will be delivered directly to resident’s apartments.  For residents who have required appointments for essential medical care and treatment, coordination will occur between the Wellness Office and the resident’s provider with key implementation of protocols to limit potential exposure.

Exiting the Community- 

It is strongly recommended that residents do not come and go from the building unless it is medically essential due to the risk of exposure.  Our Grand Oaks population has been identified as being the highest at-risk population for the transmission of COVID-19.  During this critical time, we please ask that you refrain from exiting the community.

Leave of Absence from the Community-

We have had residents choose to leave Grand Oaks for an extended stay with family.  During this difficult time, we understand the rationale and want to ensure that we can assist with your exit with medications.

For specific nursing inquiries or to review any of the above scenarios that relate to your situation, please contact Katelyn Manning, Director of Nursing, at kgrant21@jhmi.edu.

STAFF AND ESSENTIAL PERSONNEL SCREENING:

Grand Oaks will begin monitoring the temperature of all staff and essential personnel entering the building through the Grand Oaks Lobby.  Anyone with an elevated temperature will not be able to enter the building further.  In addition, we continue our ongoing partnership with Occupational Health at Sibley Hospital in monitoring our staff members.

We appreciate your patience and cooperation during this unprecedented state of emergency.  Please let us know if you have any questions or concerns.

COVID-19 FAQs: March 13, 2020
Dear Residents and Families,

As noted in our previous communications, we will continue to provide regular updates on the rapidly evolving situation related to COVID-19.  We appreciate all of our families who contacted us and have developed the following Q&A to address your questions regarding our efforts to ensure the safety and wellbeing of your loved ones in our care.  As always, please continue to email our team and we will be happy to discuss your loved one’s individual needs and concerns.

Who is determined to be “Essential personnel responsible for providing resident care and services”?

Essential personal include Grand Oaks team members, Private Duty aides and companions, Hospice providers, Medical providers for emergent services, and select vendors that are required to maintain the overall operations of the building.  All of these individuals have been communicated to regarding specific protocols and procedures to follow during the COVID-19 situation.  Under the guidance of the DC Health and CDC regulations, all individuals have been trained on how to both, limit the spread of infection and minimize the risks of exposure both for themselves and residents.

How are the “essential personnel” ensuring they are limiting the spread of infection?

All essential personnel are required to adhere to strict guidelines and standard protocols including hand hygiene, coughing etiquette, providing assistance to residents with washing their hands, using tissues and disposing of them appropriately, and social distancing.  Proactive education is ongoing for the “if” and “when” situations that may arise with COVID-19.  Staff members are alerted to identify and report key symptoms for quick response and evaluation.  For current staff with symptoms and those with potential exposure, strict protocols have been implemented by Sibley HR and Occupational Health to ensure they are not on the premises.

What medical services are being provided in the community at this time?

All nursing and care needs continue to be met by the Nursing Department.  As adjustments are needed, family members are being contacted and collaborated with.

What services have been postponed?

Any non-emergent medical appointments and routine visits have been postponed at this time.  This is on a case-by-case basis and based on medical necessity.  Our physician partners in the community have been extremely responsive and complimentary of this decision.  Our nursing team will continue to use other measures such as teleconferences and virtual appointments to assist with meeting our resident’s needs.  If you have a specific question, you may contact the Director of Nursing, Katelyn Manning.

May residents come and go from the building?

It is strongly recommended that residents do not come and go from the building unless it is medically essential due to the risk of exposure.  Our Grand Oaks population has been identified as being the highest at-risk population for the transmission of COVID-19.  Taking tough proactive measures will reduce their potential risk of infection and exposure to others.

We have had residents choose to leave Grand Oaks for an extended stay with family.  If you have plans to leave, please contact the Director of Nursing, Katelyn Manning so arrangements can be reviewed to include medication pick up.

If a resident leaves Grand Oaks, what is the process for them to come back in?

For residents who have had a prolonged stay out of the building, they will be screened prior to their return by a member of the Nursing Management Team regarding key risk factors and potential exposures during their time away.  This will also include a thorough medical review for potential symptoms.  A determination will be made on appropriate measures based on the timing of their return and the status of COVID-19.  These measures could include self-isolation off campus, self-isolation on campus, documented vital signs to include fever, etc.

How can I get supplies or items to my loved one?

We have had lots of deliveries from Amazon, delivery groceries, etc.  You are welcome to send your loved one items.  In addition, if there is something that cannot be delivered, it may be dropped off at the Grand Oaks Main Entrance.

May residents and staff go to Sibley Hospital?

We are actively limiting any and all foot traffic to and from the hospital unless for emergency medical needs to minimize potential exposure.  Similarly, hospital staff have been notified that they may not come to Grand Oaks and signage is now posted at the entrance points communicating this restriction. In the event that a resident needs to go to the hospital for emergency services, we have protocols in place and staff has been instructed to ensure limited exposure occurs.

Are both entrances to Grand Oaks still open?

The third floor entrance is now closed.  The only entry point to the building at this time is the Main Entrance.

How do I best reach the Grand Oaks team?

Concierge – 202-349-3400

Executive Director, Laurie Henley, lhenley3@jhmi.edu, 202-349-3402

Director of Nursing, Katelyn Manning, kgrant21@jhmi.edu, 202- 660-7312

We would like to thank you for your cooperation and understanding during this difficult and unprecedented time.

COVID-19 Visitation Update: March 12, 2020

Dear Residents and Families,

Thank you for your patience and support over the last few weeks as we have all been focused on learning more about COVID-19.  Grand Oaks has continued to be vigilant about hand washing, deep cleaning high-touch areas, and screening visitors upon entry.  Our activity team has been sanitizing bingo chips, dominos, exercise bands and weights along with the chairs after each activity as has the dining room.  We have also increased our encouragement to everyone to utilize the hand sanitizer located throughout the community, especially in the dining room. We have postponed all resident outings, marketing events, and activity vendors at this time to ensure resident safety.  The activity team will still be here leading group events in the community.  

In accordance with the American Health Care Association and National Centers for Assisted Living guidance, and in the wake of the growing number of COVID-19 cases in Washington, DC, Grand Oaks has decided to restrict visitation to the community beginning at 7:00am on March 13, 2020.  At this time, only essential personnel responsible for providing resident care and services will be authorized entry into the community.  Of course, for those residents who are actively receiving end of life care, our clinical team will reach out to you to appropriately schedule visitation.  We have postponed or rescheduled non-urgent resident appointments and will not be providing transport to any of the hospital buildings on campus except in the event of a medical emergency.   We are currently working on a plan to secure any necessary lab or imaging needs through an alternate provider.   

We have had residents choose to leave Grand Oaks for an extended stay with family.  If you have plans to leave, please contact the wellness office so they can put you in touch with the pharmacy if needed.  During this time, Grand Oaks will be implementing a rescreening process for  re-entry and are unsure how this process will unfold.   When the time comes for return to the community, please contact Katelyn Manning, Director of Nursing at 202-660-7312.

During this period of restriction, we will continue to provide emotional support to all of our residents.  In addition, if you would like our team to schedule time to assist with phone calls, Skype, or FaceTime with your loved ones, please email Jordan Asrat, Director of Activities at yasrat1@jh.edu.  Our team will be partnering with residents to provide assistance with this communication daily while restriction is in place. 

We have reviewed our plan with DC Health, thank you in advance for your cooperation.  We will continue monitor and adjust this plan as necessary in the coming weeks.

Please contact us with any questions or concerns and remember to wash your hands.

COVID-19 Update: March 9, 2020

Dear Family Members:

As we continue to more learn about the spread of COVID-19 (the new coronavirus), I am sure many of you are concerned about how it may impact us here at Grand Oaks.  Ensuring residents are cared for in a safe and healthy environment is our greatest concern.  At this time, we don’t have any cases in our Assisted Living or Oasis neighborhood.  The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our building.  However, we need your help in battling COVID-19.  Below are some examples of how you can help protect the residents, as well as prevent the spread throughout the community.

At this time, we request that you do not visit our community if you have any symptoms of respiratory illness. Those symptoms include: cough, fever, sore throat, runny nose, and/or shortness of breath. We understand that connecting with family members is incredibly important, and there are a variety of other ways you might consider connecting with them.  These may include telephone, email, text, or through Skype or Facebook.

Our community is following the recommendations of the CDC and are staying up-to-date as they change.  In addition, Grand Oaks is in close contact with Sibley and the D.C. health department and are following their guidance.  We have posted signs on our entryway doors to notify visitors of the symptoms of COVID-19 and request that you not enter the building if you are experiencing these symptoms.

We will notify you if any residents or staff are diagnosed with COVID-19. Should you have any questions, please feel free to contact the community at: 202-349-3400.

Click here for a fact sheet regarding COVID-19. For additional information, please visit the CDC’s coronavirus disease information page.  We will also be providing this fact sheet to all residents this evening.

COVID-19 Update: March 3, 2020

Dear Residents and Families,

As we continue to monitor news about the Coronavirus (COVID-19), we want to assure you that we are preparing to take necessary measures in the event the virus spreads to our area. Our nursing department continues to monitor all
residents for any viral symptoms in the community. In the event that any of our residents experience symptoms of fever, cough, or shortness of breath please notify our wellness office immediately. Additionally, if any of our families or
visitors are experiencing symptoms, please delay your visit to Grand Oaks until symptoms subside.

Our housekeeping department has been busy disinfecting the high-touch surfaces on all of the floors in the community, including the Oasis neighborhood. We have already ordered additional cleaning products and personal protective equipment in the event the virus spreads. In addition, our Director of Nursing and Director of Environmental Services provided Infection Control training to all staff in February.

In the event that a widespread concern existed at Grand Oaks, we would self­ isolate similar to an occurrence of norovirus. This isolation may include closing community common spaces, minimizing group activities and restricting visitors to Grand Oaks.

As always, in the event of any medical emergency, our residents are transferred to the Emergency Room at Sibley for assessment and evaluation. Sibley has also developed a plan to care for any patients presenting with Coronavirus symptoms. As a campus, we will continue to follow the guidelines provided by the Center for Disease Control (CDC). We encourage all residents to refer to the CDC for answers to any questions you may have on the Coronavirus.

Based on their guidance, here are some tips to help keep you and your family healthy:

  • Wash your hands frequently for 20 seconds, using soap and water.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with tissue or your sleeve (not your hand).
  • Use hand sanitizer when you don’t have access to running water.
  • Avoid close contact with people who are sick.
  • If you/your loved ones have traveled to a country with a COVID-19 outbreak, please delay your visit to Grand Oaks.

Since this is an evolving situation, we will continue to monitor developments and provide updates as necessary.

Sincerely,
Laurie Henley
Executive Director

2018 Bronze National Quality Award Winner

We're honored to be recognized for our commitment to improving the lives of residents like you!

Safety & Security

"I love that everything is provided. We have lots of activities and my family is very close-by. I feel very safe here." Read More >

Martin Gerstell

Current Resident