Grand Oaks’ Response to COVID-19

The Grand Oaks team has been closely monitoring the COVID-19 pandemic and are continuing to assess and update our internal procedures accordingly. The health and safety of Grand Oaks residents and staff is our topmost priority. As such, in accordance with the CDC, we continue to evaluate our day-to-day operations and provide updates on any changes on a regular basis. 

COVID-19 Prevention

Anyone, regardless of age, is at risk of becoming ill with COVID-19 if they’re exposed to it. However, older adults and those with severe underlying medical conditions are at especially high risk for developing complications from the virus.

While there is currently no vaccine for COVID-19, there are other ways to protect yourself, your loved ones, and your community. The best way to prevent COVID-19 is to avoid exposure to it, but if you go out in public, remember these tips.

Wash your hands frequently.

Lather up with soap and water for at least 20 seconds, especially after being in a public area or touching public surfaces. It’s especially important to wash your hands before eating or handling food, after using the bathroom, after caring for a sick person, after interacting with a pet, and after coughing, sneezing, or blowing your nose. No access to a sink? Use hand sanitizer that contains at least 60% alcohol.

Wear a mask over your nose and mouth.

Always wear a cloth face covering in public settings and when around people not from your household. Face masks are meant to protect others in case you’re infected; you can spread COVID-19 to others even if you don’t feel sick.

Avoid close contact.

Avoiding close contact with others can protect you from getting the virus, and it can protect others from catching the virus from you. Keep at least six feet apart from anyone not in your household. Keeping distance from others is especially crucial for those at higher risk of serious illness, such as older adults and those with compromised immune systems.

Cover coughs and sneezes.

Always cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow. Throw used tissues into the trash, and immediately wash your hands for at least 20 seconds.

Clean and disinfect.

Frequently-touched surfaces like doorknobs, tables, light switches, phones, keyboards, sinks, and toilets should be disinfected every day. Clean dirty surfaces with detergent or soap and water, then use a household disinfectant.

We hope this information regarding Grand Oaks’ COVID-19 response has been helpful for you. If you still haven’t found the information you’re looking for, please do not hesitate to contact us with any additional questions or concerns. 

Visitor Information

Grand Oaks is excited to move into Phase 2 of reopening, and we will now begin offering supervised face-to-face courtyard visits for both the Assisted Living and Oasis neighborhoods. We realize how important it is to stay in touch with your loved ones during this time, so we’ve implemented extra safety measures to allow family members to visit residents.

Visits can be scheduled as early as 9:30 a.m. and as late as 4:30 p.m. Please note that we can only accommodate four visitors per party. Guests are required to disclose the number of people attending each visit. Visitors must contact the concierge (202-349-3400) 10-15 minutes prior to their arrival as confirmation so we can ensure the resident is ready for the visit.

Use our booking page to schedule a visit.

Please do not visit if you have any symptoms of respiratory illness such as cough, fever, sore throat, runny nose, and shortness of breath.

Visiting hours:

Visiting hours are 9:30 a.m. – 5 p.m. Monday through Friday. Weekend visiting hours are 9:30 a.m. – 11 a.m. and 2 p.m. – 5 pm.

Keeping Residents and Visitors Safe

We’re taking extra precautions to make sure our residents, staff, and visitors remain safe and healthy:

  • Frequent cleaning
  • Weekly mass COVID-19 testing for residents and staff in the assisted living and Oasis neighborhoods
  • Scheduled courtyard visits for families


Assisted Living and Oasis Neighborhood Visits

Scheduled courtyard visits are available for families with loved ones in Assisted Living or the Oasis neighborhood. All visits are restricted to the azalea courtyard.

If needed, Grand Oaks can provide a cell phone to residents to help with communication during courtyard visits.

These visits can be scheduled between 9:30 a.m. and 5 p.m. To allow for appropriate transport and disinfection, visits are kept to 20 minutes. Email Jordan Asrat at or Riley Anderson at if you have any questions or concerns.

Frequently Asked Questions

How can I visit my loved one at Grand Oaks during the pandemic?

Book an appointment online to safely visit a Grand Oaks resident at the Oasis neighborhood or in assisted living. Review our visitor information section for more details on our safe visiting procedures.

Can residents still get to their medical appointments?

Grand Oaks continues to provide escort or transportation for medically essential appointments.

How is Grand Oaks keeping residents safe and healthy during the pandemic?

We are dedicated to keeping our residents safe by conducting weekly COVID-19 testing for residents and staff, implementing visitor precautions, frequently sanitizing and disinfecting, and following a phased reopening plan as recommended by DC Health. You can read more of our daily COVID-19 updates here.

Are residents still able to participate in activities?

As per DC Health guidance, Grand Oaks is not scheduling communal activities at this time. We are providing a variety of 1:1 programs for our residents. 

How will Grand Oaks help maintain social distancing as amenities and services reopen?

The health and safety of our staff, residents, and their families is our top priority. Even as we gradually lift restrictions and enter later phases of reopening, we will still be taking additional precautions.

What is expected of residents during this stage of reopening?

Grand Oaks residents should continue to follow all current COVID-19 precautions. This includes frequent hand washing, wearing a cloth mask over the nose and mouth when outside their apartment, maintaining at least a six-foot distance from others, and notifying staff immediately if they feel sick.

I want to leave perishable items for my loved one. What time are packages typically taken inside?

Packages are disinfected and brought inside at noon, seven days a week. Additionally, packages are disinfected weekdays at 4 p.m. and weekends at 3 p.m. If you are delivering perishable items, you should contact the concierge in advance so that we can ensure appropriate, timely disinfection.

What are the criteria for reopening phases?

Phase 1: Grand Oaks can move into Phase 1 after a minimum of two consecutive weeks of testing residents with no positive results. Additionally, all staff must be tested for a minimum of two consecutive weeks. Phase 1 allows limited communal dining and haircuts, but no nail services.

Phase 2: Grand Oaks can move into Phase 2 after two weeks of no positive tests during Phase 1. In Phase 2, limited communal dining continues, limited group activities can begin, nail services begin, and outdoor socially-distant monitored family visits may occur. Grand Oaks is currently in Phase 2. 

There is currently no guidance past Phase 2.

Daily COVID-19 Updates

Grand Oaks takes pride in keeping our residents’ families, friends, and loved ones safe and informed. Read our daily email communications for the latest news and announcements related to the pandemic.

Want to Know More About COVID-19 Safety at Grand Oaks?  

Let us know if you have any additional questions or concerns. 

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