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Grand Oaks’ Response to COVID-19

The Grand Oaks team has been closely monitoring the COVID-19 pandemic and is continuing to assess and update our internal procedures accordingly. The health and safety of Grand Oaks residents and staff is our topmost priority. As such, in accordance with the CDC, we continue to evaluate our day-to-day operations and provide updates on any changes on a regular basis.

Most staff and residents are now fully vaccinated and will continue to be offered the vaccine on campus. Contact us today with any additional questions regarding COVID-19 safety at Grand Oaks.

COVID-19 Prevention

The best way to prevent COVID-19 is to get vaccinated. If you are unable to do so, you should avoid exposure and follow these tips.
Wash your hands frequently.

Lather up with soap and water for at least 20 seconds, especially after being in a public area or touching public surfaces. It’s especially important to wash your hands before eating or handling food, after using the bathroom, after caring for a sick person, after interacting with a pet, and after coughing, sneezing, or blowing your nose. No access to a sink? Use hand sanitizer that contains at least 60% alcohol.

Wear a mask over your nose and mouth.

Always wear a cloth face covering in public settings and when around people not from your household. Face masks are meant to protect others in case you’re infected; you can spread COVID-19 to others even if you don’t feel sick.

Avoid close contact.

Avoiding close contact with others can protect you from getting the virus, and it can protect others from catching the virus from you. Keep at least six feet apart from anyone not in your household. Keeping distance from others is especially crucial for those at higher risk of serious illness, such as older adults and those with compromised immune systems.

Cover coughs and sneezes.

Always cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow. Throw used tissues into the trash, and immediately wash your hands for at least 20 seconds.

Clean and disinfect.

Frequently-touched surfaces like doorknobs, tables, light switches, phones, keyboards, sinks, and toilets should be disinfected every day. Clean dirty surfaces with detergent or soap and water, then use a household disinfectant.

We hope this information regarding Grand Oaks’ COVID-19 response has been helpful for you. If you still haven’t found the information you’re looking for, please do not hesitate to contact us with any additional questions or concerns. 

Visitor Information

Grand Oaks is now offering indoor apartment visitation. You must meet certain requirements for continued indoor visitation safely. Should visitation be paused, notification will be provided by the Management Team and visits will be canceled through our online booking software. You can schedule your visit by​ booking online.

Please carefully review the procedural steps below for indoor apartment visitation and your role and responsibilities as a visitor.

Visitor Procedures & Responsibilities
Eligible Visitors: 

  • Visitors must comply with always wearing a mask over their nose and mouth.
  • Visitors must maintain 6 feet of social distancing.
  • Visitors during a given visit may not remain on-site and visit multiple residents.
  • Children under the age of 18 must always be accompanied by a guardian and comply with face covering and social distancing requirements.
  • Visitors may not visit a currently isolated resident due to COVID-19 or quarantined because of exposure to or symptoms consistent with COVID-19.
  • Apartment visitation is permitted only if the resident has expressed permission.
  • Resident may decline apartment visitation at any time.

Details of Visits:

  • Visits are now offered in resident apartments pending resident approval and in 1-hour timeframes.
  • Visitors must schedule an appointment for an in-person visit by booking a visit online.
  • Visits are restricted to one resident or couple and their family members or responsible representative at a time. (There may be no more than 4 visitors at a time, including children.)
  • We continue to offer bistro and outdoor visits if desired. Please note that these visits are 30-minute intervals only to ensure we have adequate space for the next visit if needed.

Pre-Visit Requirements:

  • Visitors must complete the Accushield Kiosk Sign In for temperature monitoring and symptom screening. Visitors must be fever-free, symptom-free, and have no known exposure to someone with COVID-19 within the past 14 days.
  • Visitors must not be under quarantine after non-essential travel to a high-risk state as defined by DC mayor’s orders and DC Health travel guidance.
  • Visitors must provide their name, phone number, home address, email, and resident whom they are visiting. This information is maintained for a minimum of 30 days, and Grand Oaks will disclose this information to DC Health within 12 hours of it being requested if indicated.
  • Visitors are required to acknowledge their agreement to the terms of visiting in the Accushield system. Visitors will be denied entry if they do not pass screening or refuse to comply with any requirements. Grand Oaks reserves the right to revoke, cancel, or deny a scheduled visitation due to noncompliance.
  • Prior to the initiation of the indoor visit, visitors are required to use hand sanitizer.

During Indoor Visit: 

  • Visitors are escorted to the resident’s apartment, and our Memory Care visitors are escorted to the resident’s apartment in the Oasis Neighborhood.
  • Visitors are limited to the resident’s apartment only. Visitors may not use restrooms in the resident’s apartment or common spaces. Guests are encouraged to plan ahead before their visit to Grand Oaks.
  • Visitors must not sit or lay on the resident’s bed.

Physical Contact Between Visitors and the Resident May Occur If:

  • The resident is fully vaccinated more than 2 weeks following receipt of the second dose in a two-dose series or more than 2 weeks following receipt of one dose of a single-dose vaccine.
  • The resident is wearing a well-fitting face mask.
  • The resident properly performs hand hygiene immediately before and immediately after touching the visitor; hand hygiene should be supervised by Grand Oaks staff at the beginning and end of the visit to ensure it is done correctly.
  • The visitor maintains 6 feet of physical distance from other residents and staff in the facility.

Conclusion of Visit:

  • At the conclusion of the apartment visit, visitors are required to call the Concierge Desk to request an escort from the apartment to the Grand Oaks lobby. The escorting team member is also responsible for ensuring high-touch surface areas (light switches, door handles, and chairs) are appropriately sanitized with disinfectant wipes stored prior to escorting visitors to the exit.
  • Visitors are instructed to clean their hands with alcohol-based sanitizer upon exiting the community.

Visiting hours:

Visiting hours are 9:30 a.m. – 5 p.m. Monday through Friday. Weekend visiting hours are 9:30 a.m. – 11 a.m. and 2 p.m. – 5 pm.

Keeping Residents and Visitors Safe

We’re taking extra precautions to make sure our residents, staff, and visitors remain safe and healthy:

  • Frequent cleaning
  • Adherence to social distancing requirements 
  • Use of required PPE (masks) for residents and their prospective visitors

Frequently Asked Questions

How can I visit my loved one at Grand Oaks during the pandemic?

Book an appointment online to safely visit a Grand Oaks resident at the Oasis neighborhood or in assisted living. Review our visitor information section for more details on our safe visiting procedures.

Can residents still get to their medical appointments?

Grand Oaks continues to provide escort or transportation for medically essential appointments.

How is Grand Oaks keeping residents safe and healthy during the pandemic?

We are dedicated to keeping our residents safe by implementing visitor precautions, frequently sanitizing and disinfecting, and following a phased reopening plan as recommended by DC Health. You can read more of our daily COVID-19 updates here.

Are residents still able to participate in activities?

As per DC Health guidance, Grand Oaks is not scheduling communal activities at this time. We are providing a variety of 1:1 programs for our residents. 

How will Grand Oaks help maintain social distancing as amenities and services reopen?

The health and safety of our staff, residents, and their families is our top priority. Even as we gradually lift restrictions and enter later phases of reopening, we will still be taking additional precautions.

What is expected of residents during this stage of reopening?

Grand Oaks residents should continue to follow all current COVID-19 precautions. This includes frequent hand washing, wearing a cloth mask over the nose and mouth when outside their apartment, maintaining at least a six-foot distance from others, and notifying staff immediately if they feel sick.

I want to leave perishable items for my loved one. What time are packages typically taken inside?

Packages are disinfected and brought inside at noon, seven days a week. Additionally, packages are disinfected weekdays at 4 p.m. and weekends at 3 p.m. If you are delivering perishable items, you should contact the concierge in advance so that we can ensure appropriate, timely disinfection.

When will the COVID-19 vaccine be available for residents and staff?

Most residents are now fully vaccinated. We continue to make vaccines available on campus.

Daily COVID-19 Updates

Grand Oaks takes pride in keeping our residents’ families, friends, and loved ones safe and informed. Read our daily email communications for the latest news and announcements related to the pandemic.

Want to Know More About COVID-19 Safety at Grand Oaks?  

Let us know if you have any additional questions or concerns. 

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