Daily COVID-19 Updates

Since the COVID-19 pandemic intensified in March, Grand Oaks has sent daily email updates to our residents’ friends, family, and loved ones. You can view each of these communications below or learn more about our updated policies and practices here.
COVID-19 Updates: November 20, 2020

Dear Residents and Families,

As we prepare for the expected surge of COVID-19 cases in the surrounding community, Grand Oaks has continued to take steps to ensure that we maintain the safest environment for everyone in the community. 

Visitation

In coordination with Sibley Hospital’s visitation status being changed to purple, all courtyard visits will be moved to window visits effective, Monday, November 23rd. The Oasis neighborhood window visits will occur in the Azalea courtyard off Loughboro Road. Please remember that for these visits, you do not enter the Grand Oaks lobby and instead remain outside the building in the designated visiting areas. We appreciate your understanding of this change to help minimize potential exposure to your loved one and the community in its entirety during this next wave. Additionally, we request that you continue to follow the guidelines regarding the sanitization of all packages for residents. Please do not attempt a workaround with anyone in the community. We have created safety procedures with everyone in mind and appreciate your support. Based on the current situation with the pandemic, we will not be initiating indoor visitation at this time. 

DC Mayor’s Order Reminder

Please remember that you should not be on the Grand Oaks premises, including for window visits, if you are not in compliance with the DC Mayor’s Order. As a reminder, this order requires self-quarantining and testing in regards to travel into the District of Columbia during the COVID-19 public health emergency. Please find the Mayor’s Order at https://mayor.dc.gov/release/mayor-bowser-issues-updated-travel-guidance

Essential vs. Routine Medical Appointments

We want to strongly encourage all residents to remember that only essential medical appointments should be occurring at this time. While we understand that routine appointments have been put off for months due to the pandemic, the guidance remains in effect. During the upcoming critical weeks, please considering rescheduling any non-essential appointments. Please contact the Wellness Office for rescheduling assistance if needed at 202-349-3424.

Weekly Staff COVID Testing

We continue to partner with DC Health on serial testing guidance to maintain the safest environment for everyone. This week we have received notification that 2 private duty aides and 1 staff member have tested positive. As always, these individuals will not return to work until cleared by Sibley Occupational Health. 

Beauty Salon

The beauty salon continues to safely serve our residents. Due to the Thanksgiving Holiday, the Salon will be open Monday-Wednesday next week only.

If you would like to make a salon appointment, please contact their appointment service. 

Phone:  1-800-543-9140

Email:  goaks@southernluxesalons.com

Activity Programs

The Activity Department has decorated the building in festive fall decor to help bring the Thanksgiving cheer. They continue to offer movies, bingo, and small group activities with sign-ups occurring at the Front Desk.  In anticipation of the upcoming holiday, they are coordinating small groups of residents for Friendsgiving meals in reserved areas of the Dining Room that will be socially distant. As a reminder “Friendsgiving” is for residents only.  Grand Oaks continues to be closed to visitors during this pandemic. Residents may obtain a weekly program from the concierge desk, I have also attached it electronically for review.

Stay safe!

We urge you to please take time to review the CDC guidelines regarding celebrating the upcoming Thanksgiving holiday safely. These can be found at: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/holidays/thanksgiving.html

Johns Hopkins Video Spot

Kevin Sowers, the President of Johns Hopkins Health System and Executive Vice President of Johns Hopkins Medicine, recently supported his commitment to Grand Oaks in a video message. Watch it here: https://youtu.be/Nnjb2JQ6zbU

Weekend Nurse Supervisors (202-437-0346)

Saturday 7 am – 7 pm Adele
Saturday 7 pm – 7 am Florence
Sunday 7 am – 7 pm Adele
Sunday 7 pm – 7 am Florence 

As always, thank you for your continued support during this most difficult time.

COVID-19 Updates: November 13, 2020

Dear Residents and Families,      

Although COVID-19 cases are beginning to rise in the surrounding community, Grand Oaks continues to have no resident cases at this time.  The entire team is working diligently to maintain the safest environment for everyone in the community. 

Weekly Staff COVID Testing

We continue to conduct weekly testing of all staff in the community.  This week we were notified of one positive staff member in our assisted living neighborhood and one positive PDA.  As a reminder, these individuals will not return to the community until cleared by the Sibley Occupational Health team. 

Courtyard Visitation Requirements per DC Mayor’s Order

As you are aware, travel during the COVID-19 pandemic is strongly discouraged by the CDC and can endanger the health of residents of the District and our community.  On November 6, 2020 Mayor Bowser issued a modification to the Mayor’s Order regarding self-quarantine, testing, and travel during the COVID-19 public health emergency.  This order modified requirements for visitors to the District of Columbia in a few ways:

  1. Anyone in close contact with persons who have COVID-19 must not travel to the District.
  2. Non-District residents coming from any state other than a low-risk jurisdiction should obtain a test for COVID-19 within 72 hours prior to arrival.  At this time, the only low risk or “exception” states are:  Maryland, Virginia, Hawaii, and Vermont.
  3. Visitors to the District staying more than 3 days should limit activities until they obtain a second negative test result, administered within 3-5 days after arrival.
  4. A reminder that a negative test is only good for that point in time, a negative test one day could turn positive the next.  The incubation period of COVID-19 is 14 days.

We have updated our Accushield sign in kiosk with additional screening questions related to travel outside of the low risk or “exception” states.  If you or any friends are planning to visit Grand Oaks and have traveled outside these states, please contact Katelyn Manning, Director of Nursing, kgrant21@jhmi.edu or myself prior to your visit for additional screening/documentation requirements.  Grand Oaks will require documentation of testing compliance per the Mayor’s order.  I have also attached the Mayor’s order for further clarification.

Courtyard Visits/HUG Station

Residents and families continue to use the “HUG” station during the courtyard visits.  As a reminder, we have very specific procedures for using the HUG station, the team will provide appropriate direction for use.  Please understand that if you use the HUG station, we will interrupt the visit at around 15 minutes to allow time for appropriate PPE placement and hug.  As a reminder, we ask that individuals book only 1 visit per week to allow other families the ability to enjoy courtyard visitationTo book a visit, please click here:  https://startbooking.me/grandoaks

Beauty Salon

The beauty salon continues to safely serve our residents during this time.  If you would like to make a salon appointment, please contact their appointment service. 

Phone:  1-800-543-9140

Email:  goaks@southernluxesalons.com

Activity Programs

We continue to offer a variety of small group activity programs in both neighborhoods.  I have attached the weekly AL schedule to this update, please note that on staff COVID testing days, programs are relocated to alternate areas of the community.  Please remember that residents must RSVP with the concierge desk 24 hours in advance to ensure we maintain an appropriate number of participants for social distancing.  If you are interested in signing up for any of these programs, please contact the concierge at 202-349-3400.

Weekend Nurse Supervisors (202-437-0346)

Saturday 7 am – 7 pm Carlitta
Saturday 7 pm – 7 am Josephine
Sunday 7 am – 7 pm Carlitta
Sunday 7 pm – 7 am Josephine

As always, thank you for all of your support during these challenging times.

COVID-19 Updates: November 6, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone in the community.

Weekly Staff COVID Testing

We continue to conduct weekly testing of all staff in the community.  This week we were notified of one positive staff member in our assisted living neighborhood.  As a reminder, this individual will not return to the community until cleared by the Sibley Occupational Health team.

COVID-19 Potential Exposure/Protocols

As a result of this positive test, we subsequently tested and quarantined potentially exposed residents as per CDC and DC Health guidance.  This guidance includes notification made to the resident, surrogate, and physician regarding the potential exposure.  In addition, potentially exposed residents were tested for COVID-19 and placed in isolation.   Upon receipt of testing results, the resident, surrogate, and physicians were notified of the result.  When testing returns a negative result, resident status is changed from isolation to quarantine.  Symptoms of COVID-19 can develop over a 14 day period of time, therefore despite negative results, residents are required to continue to quarantine for the full 14 days from the date of potential exposure.  DC Health’s potential resident exposure motto is “You cannot test out of a quarantine period.  All resident quarantines are always 14 days.”  Grand Oaks does not have any COVID-19 positive residents at this time.  If this status changes, you will be notified.  If you have additional questions regarding this protocol, please contact Katelyn Manning, Director of Nursing, at 202-660-7312.

Courtyard Visits/HUG Station

Residents and families continue to use the “HUG” station during the courtyard visits.  As a reminder, we have very specific procedures for using the HUG station, the team will provide appropriate direction for use.  Please understand that if you use the HUG station, we will interrupt the visit at around 15 minutes to allow time for appropriate PPE placement and hug.  As a reminder, we ask that individuals book only 1 visit per week to allow other families the ability to enjoy courtyard visitationTo book a visit, please click here: https://startbooking.me/grandoaks

Beauty Salon

The beauty salon continues to safely serve our residents during this time.  If you would like to make a salon appointment, please contact their appointment service.

Phone:  1-800-543-9140

Email:  goaks@southernluxesalons.com

Activity Programs

We continue to offer a variety of small group activity programs in both neighborhoods.  I have attached the weekly AL schedule to this update, please note that on staff COVID testing days, programs are relocated to alternate areas of the community.  Please remember that residents must RSVP with the concierge desk 24 hours in advance to ensure we maintain an appropriate number of participants for social distancing.  If you are interested in signing up for any of these programs, please contact the concierge at 202-349-3400.

Weekend Nurse Supervisors (202-437-0346)

Saturday 7am – 7pm         Edo
Saturday 7pm – 7am         Florence
Sunday 7am – 7pm            Eno
Sunday 7pm – 7am            Florence 

As always, thank you for all of your support during these challenging times.

COVID-19 Updates: November 5, 2020

Dear Residents and Families,

Jordan and her team are busy preparing a fun-filled holiday season for our residents.  While this year will definitely look different, our entire team is committed to ensuring residents have a memorable holiday season.  Thanksgiving is right around the corner and while we will not be able to invite families to join us for a meal, we are offering times for residents to dine together in an appropriate socially distant manner.  Additionally, we will be increasing our offerings and support of virtual connections.

Friendsgiving Celebrations

This year we will offer our first ever “Friendsgiving” meal times.  During the week of Thanksgiving (Monday – Wednesday) we will be offering reservations for residents to dine together in the rear of the dining room.  Reservations for resident groups of up to 4 will be accepted for the following time slots: 11:30 am, 1:00 pm, 4:30 pm, or 6:00 pm.  Reservations can be made by contacting the concierge desk and providing the preferred time and list of attending residents.  Jeanina, our External Sales Director, will also be assisting to organize groups in assisted living for Friendsgiving celebrations.   The Activity team will also be coordinating small group Friendsgiving meals in the Oasis neighborhood.  If you are interested or think your loved one may enjoy this type of celebration, please contact Jeanina at jdivitt1@jhmi.edu

 

Virtual Celebrations/Connections

Since we are unable to invite families into the community to celebrate with our residents, we will be offering additional time and support for virtual celebrations.  The Grand Oaks team will be assisting with FACETIME or ZOOM visits during the week of Thanksgiving.  We will only be able to support one of these 2 platforms at this time.  During this holiday week, any regularly scheduled FACETIME or ZOOM calls will not be conducted.  There are 2 types of support that our team can provide:  Resident device connection support or Grand Oaks device connection.  If you/your loved one has computer/phone access, the team can assist with that device as needed if the resident is able to manage the device once connected.  If the resident is unable to manage the device unsupported, our team will utilize one of our devices to connect virtually.  We will schedule calls for 30-minute block when using Grand Oaks devices.  Calls will be scheduled between 10 am – 5 pm.  Virtual connections will be scheduled in both the Assisted Living and Oasis neighborhoods.  In an effort to ensure all residents have the opportunity for virtual connections, please coordinate multiple family members to participate in one virtual visit during the holiday week.  Time slots will be reserved on a first-come-first-serve basis beginning on Monday, November 9th.  To reserve a virtual visit, please contact Jordan Asrat through email:  yasrat1@jhmi.edu.

Upcoming Programs (more info to follow)

  • Veteran’s celebration next week
  • Holiday Baking Groups
  • Community holiday decorating groups
  • Virtual holiday concert/show

Thank you again for all of your support as we navigate holidays differently this year.

COVID-19 Updates: October 30, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone in the community. 

Weekly Staff COVID Testing

We continue to conduct weekly testing of all staff in the community.  This week we were notified of one positive private aide result.  As a reminder, this individual will not return to the community until cleared by the Sibley Occupational Health team.

Resident Engagement and Movement

This week we began trialing open times for residents to partake in the engagement and movement sessions when desired instead of assigned times during the day.  Through the week residents did a great job remaining socially distant and appropriately masked.  We will continue to monitor movement and appreciate everyone’s support in maintaining a safe community.  The Housekeeping Department will also continue ongoing disinfecting and cleaning throughout the day.  We kindly request that residents do not move any furniture in the community as items are purposefully socially distant. 

Courtyard Visits/HUG Station

Residents and families continue to use the “HUG” station during the courtyard visits.  As a reminder, we have very specific procedures for using the HUG station, the team will provide appropriate direction for use.  Please understand that if you use the HUG station, we will interrupt the visit at around 15 minutes to allow time for appropriate PPE placement and hug.  As a reminder, we ask that individuals book only 1 visit per week to allow other families the ability to enjoy courtyard visitationTo book a visit, please click here:  https://startbooking.me/grandoaks

Activity Programs

We continue to offer a variety of small group activity programs in both neighborhoods.  I have attached the weekly AL schedule to this update, please note that on staff COVID testing days, programs are relocated to alternate areas of the community.  Please remember that residents must RSVP with the concierge desk 24 hours in advance to ensure we maintain an appropriate number of participants for social distancing.  If you are interested in signing up for any of these programs, please contact the concierge at 202-349-3400.

Weekend Nurse Supervisors (202-437-0346)

Saturday 7am – 7pm         Carlitta
Saturday 7pm – 7am         Josephine
Sunday 7am – 7pm            Carlitta
Sunday 7pm – 7am            Josephine

As always, thank you for all of your support during these challenging times.

COVID-19 Updates: October 23, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone in the community. 

Weekly Staff COVID Testing

We continue to conduct weekly testing of all staff in the community.  At this time we are still awaiting this week’s results.

Resident Engagement and Movement

Effective Monday, we will begin trialing open times for residents to partake in the engagement and movement sessions when desired instead of assigned times during the day.  All residents will continue to be required to wear a mask, ensure social distancing from others, and use hand hygiene when out of their apartments.  The Housekeeping Department will continue ongoing disinfecting and cleaning throughout the day.  We kindly request that residents do not move any furniture in the community as items are purposefully socially distant. 

Courtyard Visits/HUG Station
This week we began offering the use of our “HUG” station.  It was wonderful to see residents and families embrace safely after such a long time.  As a reminder, we have very specific procedures for using the HUG station, the team will provide appropriate direction for use.  Please understand that if you use the HUG station, we will interrupt the visit at around 15 minutes to allow time for appropriate PPE placement and hug.  As a reminder, we ask that individuals book only 1 visit per week to allow other families the ability to enjoy courtyard visitationTo book a visit, please click here:  https://startbooking.me/grandoaks

Activity Programs

We continue to offer a variety of small group activity programs in both neighborhoods.  I have attached the weekly AL schedule to this update, please note that on staff COVID testing days, programs are relocated to alternate areas of the community.  Please remember that residents must RSVP with the concierge desk 24 hours in advance to ensure we maintain an appropriate number of participants for social distancing.  If you are interested in signing up for any of these programs, please contact the concierge at 202-349-3400.

Weekend Nurse Supervisors (202-437-0346)

Saturday 7am – 7pm: Adele
Saturday 7pm – 7am: Florence
Sunday 7am – 7pm: Adele
Sunday 7pm – 7am: Florence

As always, thank you for all of your support during these challenging times.

COVID-19 Updates: October 16, 2020

Dear Residents and Families,

Grand Oaks continues to work diligently to maintain the safest environment for everyone in the community during these unprecedented times.

Weekly Staff COVID Testing

We were informed early this week that a private duty aide tested positive during last week’s weekly testing.  This week’s testing has returned all negative results to date.  As a reminder, anyone who receives positive results will not return to the community until they are cleared by Sibley Occupational Health.

Courtyard Visits/HUG Station
Beginning Monday, October 19th, we will be offering the use of our HUG station during courtyard visits in both neighborhoods.  We have very specific procedures for using the HUG station, the team will provide appropriate direction for use.  Please understand that if you use the HUG station, we will interrupt the visit at around 15 minutes to allow time for appropriate PPE placement and hug.  As a reminder, we ask that individuals book only 1 visit per week to allow other families the ability to enjoy courtyard visitationTo book a visit, please click here:  https://startbooking.me/grandoaks

Dining Room

Beginning Monday, October 19th, we will open for breakfast service in the dining room. Breakfast will now be served Monday – Saturday between 7:30 am – 9:30 am.  Please do not arrive before 7:30 am as we will be performing disinfection in the morning prior to opening for service.

Activity Programs

We continue to offer a variety of small group activity programs in both neighborhoods.  I have attached the weekly AL schedule to this update, please note that on staff COVID testing days, programs are relocated to alternate areas of the community.  Please remember that residents must RSVP with the concierge desk 24 hours in advance to ensure we maintain an appropriate number of participants for social distancing.  If you are interested in signing up for any of these programs, please contact the concierge at 202-349-3400.

Family Deliveries

As a reminder, all deliveries by families must arrive sealed in an appropriate cardboard box that may be electrostatically disinfected prior to entering the community.  Please be sure that all packages are labeled with resident name and/or room number to ensure appropriate delivery.  As a reminder, packages may not be brought in during Courtyard visits, they must also go through the proper sanitization process.  Packages are brought in around noon and 4 pm Monday – Friday, and Noon and 3 pm on Saturday and Sunday.

Weekend Nurse Supervisors (202-437-0346)

Saturday 7 am – 7 pm Bianca
Saturday 7 pm – 7 am Josephine
Sunday 7 am – 7 pm Bianca
Sunday 7 pm – 7 am Josephine

COVID-19 Updates: October 9, 2020

Dear Residents and Families,

Thank you to everyone who participated in the virtual Family Forum meeting earlier this week.  We are working on downloading the audio file and presenting it in a usable link for residents and families. 

Weekly Staff COVID Testing

This week we were notified that 1 asymptomatic staff member has tested positive.  As a reminder, this individual will not return to Grand Oaks until they are cleared by Sibley Occupational Health.

Wellness Office

The Wellness Office is excited to welcome Julie Wieder to the Administrative Assistant position which was previously occupied by Amethyst Edmonds who relocated out of the area. Julie is up and running in the Wellness Office and can be contacted at 202-349-3424 or jwieder4@jhu.edu 

Flu Clinic

This week we had a very successful flu vaccination day in collaboration with CVS Pharmacy.  Residents were able to receive their vaccination in the comfort of their apartments.  We received a tremendous amount of positive feedback from our residents and look forward to being prepared for flu season! 

Dining Action Station

This week Andrew Conlin, Executive Chef, held another action station in the dining room for lunch.  We have not seen our dining room so full in 7+ months.  It was great to see so many residents come down to enjoy a meal.

DC Voting

If you are registered to vote in DC and have requested an absentee ballot, they should begin arriving in the mail soon.  You can complete your ballot and drop it in the mail or a DC Board of Elections staff member will be coming to Grand Oaks on October 30th to personally pick up ballots.  If you are interested in giving your ballot to the board of elections staff, please deliver it to the concierge desk.

Courtyard Visits
Please continue to use the online link to schedule family visits.  As a reminder, pets are not allowed to attend courtyard visits at this timeClick here to book a visit.

Oasis Family Visits

Effective immediately, Oasis courtyard visits will return to the Azalea courtyard.  If you are coming for a courtyard visit for an Oasis resident, please use the gated courtyard entrance off of Loughboro road.  If you have any questions, please contact Monique Bonds, Oasis RN Coordinator, at 202-243-5184.

Activity Programs

This week we added additional small group activities in both neighborhoods.  In Assisted Living, we continue to distribute the weekly activity list on Friday evenings for the following week.  I have also attached the weekly AL schedule to this update.  Please remember that residents must RSVP with the concierge desk 24 hours in advance to ensure we maintain an appropriate number of participants for social distancing.  If you are interested in signing up for any of these programs, please contact the concierge at 202-349-3400.

Family Deliveries

As a reminder, all deliveries by families must arrive sealed in an appropriate cardboard box that may be electrostatically disinfected prior to entering the community.  As a reminder, packages may not be brought in during Courtyard visits, they must also go through the proper sanitization process.  Packages are brought in around noon and 4 pm Monday – Friday, and Noon and 3 pm on Saturday and Sunday.

Weekend Nurse Supervisors (202-437-0346)

Saturday 7 am – 7 pm Adele
Saturday 7 pm – 7 am Florence
Sunday 7 am – 7 pm Adela
Sunday 7 pm – 7 am Florence

Thank you again for all of your support during these unprecedented times.

 

COVID-19 Updates: October 2, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone in the community.  Our entire team continues to appreciate your support.

Weekly Staff COVID Testing

This week we were notified that 1 asymptomatic staff member tested positive.  The staff member has not been in the building since June, they were being tested prior to returning from work on a leave of absence.

Flu Shot Clinic

As a reminder, Grand Oaks is partnering with CVS pharmacy this year to host our flu vaccination clinic.  The clinic will be held on October 7th between the hours of 10 am -3 pm.  All resident’s primary care physicians have been notified to provide a flu vaccination order in the event we do not already have one on record.  We will provide more specific details to the residents next week as well as a reminder flyer delivered to their door.  We are looking forward to another quick and smooth day of vaccinations similar to last year!   

Activity Programs

Beginning Monday, October 5th we will be adding additional small group activities in both neighborhoods.  In Assisted Living, we are distributing the weekly activity list on Friday evenings for the following week.  Please remember that residents must RSVP with the concierge desk to ensure we maintain an appropriate number of participants for social distancing.   Next week we will be adding art classes, bingo, trivia, and word games.  If you are interested in signing up for any of these programs, please contact the concierge at 202-349-3400.

DC Voting

If you are registered to vote in DC and have requested an absentee ballot, they should begin arriving in the mail soon.  You can complete your ballot and drop it in the mail or a DC Board of Elections staff member will be coming to Grand Oaks on October 30th to personally pick up ballots.  If you are interested in giving your ballot to the board of elections staff, please deliver it to the concierge desk.

US Postal Mail

Beginning Monday, October 5th residents can pick up US postal mail from their boxes every day.  If you would prefer to have your mail delivered to your apartment once per week, please contact the concierge to let them know.

Virtual Family Forum

As previously communicated, we will hold another Virtual Family Forum meeting on Tuesday, October 6th from 4:00 pm – 5:00 pm.  We will use the same webinar format through Zoom.   We hope you will join us, please submit your questions in advance to Riley Anderson at rande102@jhmi.edu.  You must also register in advance for the meeting.

Family Visitation

As a reminder, family visits may be scheduled by visiting our website.

Weekend Nurse Supervisors (202-437-0346)

Saturday 7am – 7pm         Bianca
Saturday 7pm – 7am         Josephine
Sunday 7am – 7pm            Bianca
Sunday 7pm – 7am            Raquel

Thanks again for all of your support.

COVID-19 Updates: September 25, 2020

Dear Residents and Families,

Today we distributed issue #188 of the Daily Telegraph publication, it is hard to believe we have been living in this new reality for over 6 months. Our entire team appreciates all of the support through these challenging times. I wanted to share some important community updates below.

Weekly COVID Testing

This week’s COVID testing results have all been negative to date. 

Flu Shot Clinic

Grand Oaks is partnering with CVS pharmacy this year to host our flu vaccination clinic. The clinic will be held on October 7th between the hours of 10 am -3 pm. All resident’s primary care physicians have been notified to provide a flu vaccination order in the event we do not already have one on record. We will provide more specific details closer to the date as well as a reminder flyer for our residents. We are looking forward to another quick and smooth day of vaccinations similar to last year!

Oasis Family Visits

This week Sibley began construction work on Building “C” which interfered with the outdoor courtyard visits. Effective immediately, Oasis courtyard visits have been relocated to the Myrtle side courtyard. If you have a scheduled visit, please enter the Renaissance building at the main entrance. The Sibley team will screen you and provide you with a visitor badge. You will then take the elevator to the 2nd floor and REMAIN in the elevator lobby until a staff member lets you into the courtyard directly from the elevator lobby (door to the right of the elevators). As a reminder, families are not able to enter the Oasis neighborhood at this time. If you have questions about this process, please contact Monique Simpkins at 202-243-5184.

Activity Programs

We continue to offer 1:1 exercise classes, social visits, daily communal exercise classes, and daily room to room socials for all residents. This week we welcomed residents in Assisted Living back to the Grand Oaks Cinema. We are now offering afternoon matinees with a limited number of participants each week. In Assisted Living we will be replaying the same movie on multiple days to allow for increased participation. Additionally, Oasis evening movies will begin this weekend for our residents. In addition to the afternoon movies, we will be adding afternoon socials next week scheduled per floor to ensure social distancing. We are also investigating a safe reimplementation of happy hour with live entertainment possibly sometime in October. Stay tuned for additional programs. If you are interested in signing up for any of these programs, please contact the concierge at 202-349-3400.

Dining Service

As you are aware, we are currently open for limited communal dining for lunch and dinner Monday – Saturday. We continue to see a limited number of residents partaking in communal dining. We know how important it is to get out of your suite, so beginning on October 1st, Andrew Conlin, Executive Chef, will be offering a weekly “Action Station” to see if that elicits more participation in the dining room. We will offer the action station for 2-3 weeks initially and then determine the next steps based on resident interest in continuing the program. The October 1st menu will highlight the action station offerings when delivered next week.

Virtual Family Forum

As previously communicated, we will hold another Virtual Family Forum meeting on Tuesday, October 6th from 4:00 pm – 5:00 pm. We will use the same webinar format through Zoom. We hope you will join us, please submit your questions in advance to Riley Anderson at rande102@jhmi.edu. You must also register in advance for the meeting online.

Weekend Nurse Supervisors (202-437-0346)

Saturday 7am – 7pm         Adele
Saturday 7pm – 7am         Florence
Sunday 7am – 7pm            Adela
Sunday 7pm – 7am            Florence

Thank you again for all of your support.

COVID-19 Updates: September 18, 2020

​Dear Residents and Families,

We continue to work diligently to maintain the safest environment for everyone in the community. We received notification this week that 2 Private Duty Aides (PDA) have tested positive during weekly testing. As a reminder, neither PDA will return to the community until they are cleared by the Sibley Occupational Health team.

Virtual Family Forum
Please save the date of October 6, 2020, from 4 pm – 5 pm for our next virtual family forum. We will use the same format that we used earlier this summer. We will set up the webinar and send the registration link next week. I hope you will join us.

Resident Flu Clinic
This year we will be partnering with our local CVS pharmacy for our annual flu clinic. The flu clinic for all residents is scheduled on Wednesday, October 7th. Katelyn and I are in the process of finalizing details and will provide more information next week.

Family Visits
Schedule a socially distant visit with your loved one here.

Beauty Salon
As a reminder, all salon appointments must be made through their appointment service.
Phone: 1.800.543.9140
Email: goaks@southernluxesalons.com

As always, thank you for your support during this challenging time.

COVID-19 Updates: September 14, 2020
Dear Residents and Families,
 
The Grand Oaks team continues to work diligently to maintain the safest environment.  We have a few updates to share as we continue to manage the current health care emergency.
 
Family Visits
As a reminder, visits to our community continue to be supervised and must be scheduled through our online booking software.  All visits are supervised with universal masking required for all parties.  In addition, social distancing must be maintained during the entirety of the visit.  In the case of inclement weather, Oasis courtyard visits will be canceled and all Assisted Living visits will be moved to the bistro window.   Upon arrival for Assisted Living visits, please check in with the concierge for proper screening, and then visitors must wait in the main lobby until directed to the outdoor visitation area.  Please do not wander into the bistro area as we continue to work to maintain the safest environment for everyone in the community.  Please use this link to schedule a visit.
 
Dining Room Service
Dining room service continues to be provided for lunch and dinner Monday – Saturday.  Residents may choose to dine socially distant in the dining room by notifying the dining team on the daily menu.  We will continue to offer room service delivery at no charge if residents prefer to dine in their apartment at this time.  If you have questions, please contact Angel Perez, Front House Manager at 202-349-3411.
 
Limited Communal Activities
Last week we were fortunate to host the National Symphony Orchestra in the front driveway and the outdoor courtyard for a performance in Assisted Living.  Residents were able to hear from balconies and windows throughout the community.  We continue to offer several exercise classes in different areas of the community of both neighborhoods.  Our activity team is continuing to brainstorm additional program offerings as we navigate through the COVID environment.  We will continue to provide updates as programs are added.  Please contact Jordan Asrat, Director of Activities, if you have any questions.
 
Beauty Salon
As a reminder, all salon appointments must be made through their appointment service.
Phone: 1.800.543.9140
 
As always, thank you for your support during this challenging time.
COVID-19 Updates: September 4, 2020

Dear Residents and Families,

This week we enjoyed seeing many familiar faces during our courtyard visits, which continues to be such a happy occasion for our residents, families, and staff. As a reminder, visits to our community must be scheduled through our online booking software. Please refrain from scheduling multiple visits weekly to allow all families to be able to participate in this wonderful opportunity. In addition, visits are supervised by a staff member to ensure all parties maintain universal masking, social distancing, and appropriate hand hygiene. Any items that you may bring to the community, such as flowers, candy, cards, etc. must be left in the delivery area in a sealed cardboard box for appropriate sanitizing before entering the building. These items will not be permitted to be exchanged during your visit. In the case of inclement weather, Oasis courtyard visits will be canceled and all Assisted Living visits will be moved to the bistro window.   

Our Activities Department was able to offer several exercise classes in the community this week. These were very well received by our residents and we look forward to continuing this beneficial activity.  Residents may reserve spots for the Assisted Living programs by contacting the concierge at #202-349-3400. Should you have any questions, please contact Jordan Asrat, Director of Activities at yasrat1@jhmi.edu

As a reminder, the Beauty Salon is open for hair and nail services. To schedule an appointment please contact them at: 1-800-543-9140 or goaks@southernluxesalons.com

Please find below the Nursing Supervisors for the weekend. These team members can be reached at: 202-437-0346

Saturday 7am – 7pm        Carlitta
Saturday 7pm – 7am        Josephine
Sunday 7am – 7pm           Carlitta
Sunday 7pm – 7am           Josephine
Monday 7am-7pm             Bianca
Monday 7pm-7am             Florence

As always, we appreciate your ongoing understanding and cooperation during this most difficult time. Happy Labor Day!

COVID-19 Updates: August 28, 2020

Dear Residents and Families;

The Grand Oaks team continues to work diligently to maintain the safest environment.  This week we enjoyed the implementation of outdoor supervised visits.  Being able to see residents with their families brought smiles to our faces.  As a reminder, visits to our community must be scheduled through our online booking software.  All visits are supervised with universal masking.  In addition, the social distance must be maintained during the entirety of the visit.  In the case of inclement weather, Oasis courtyard visits will be canceled and all Assisted Living visits will be moved to the bistro window.   Please use this link to schedule a visit.  https://startbooking.me/grandoaks

Mass Testing

We continue to partner with DC Health to conduct weekly testing of staff.  We have been notified that one staff member has tested positive.  This staff member works in the assisted living neighborhood.  As a reminder, this individual will not return to the community until cleared by Occupational Health. 

Dining Room Service

This week the dining room opened for dinner service.  As with lunch service, we have seen limited participation in communal dining during the dinner service.  Beginning Monday, August 31st we will offer open seating during dinner in the Assisted Living neighborhood.  Please join us anytime between 4:30pm – 6:30pm in the dining room Monday – Saturday.  We will continue to offer room service delivery at no charge if residents prefer to dine in their apartment at this time.

Limited Communal Activities

As we move further into phase 2, we will begin offering limited communal programs next week.  We will begin with several exercise offerings hosted in different areas of the community.  Jordan Asrat, Director of Activities, will be delivering the attached letter to the assisted living residents tomorrow.  Residents may begin reserving spots for the Assisted Living programs tomorrow by contacting the concierge at 202-349-3400.  In Oasis we will be adding small group exercise programs and painting classes as part of our limited communal offerings.  Please contact Jordan if you have any questions.  Yasrat1@jhmi.edu

Beauty Salon

Phase 2 has also allowed us to open the beauty salon.  Beginning next Tuesday, September 1st, the salon will begin offering nail services.  As a reminder, all salon appointments must be made through their appointment service.
Phone:  1.800.543.9140  
Email:  goaks@southernluxesalons.com

Family Deliveries

As a reminder, all deliveries by families must arrive sealed in an appropriate cardboard box that may be electrostatically disinfected prior to entering the community.  We will eliminate the specific drop off time, as packages may be left at the designated drop spot any time to be disinfected.  Packages are brought in around noon and 4pm Monday – Friday, and Noon and 3pm on Saturday and Sunday.

As we head into the weekend, the following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7am – 7pm – Adele
Saturday 7pm – 7am – Florence
Sunday 7am – 7pm – Adele
Sunday 7pm – 7am – Florence

I will be away on vacation beginning tomorrow and return on September 14th.  If you need immediate assistance, please contact the concierge who can direct you to the appropriate team member.  As always, thank you for your support during this challenging time.

COVID-19 Updates: August 27, 2020

Dear Residents and Families;

I am pleased to announce that Grand Oaks Assisted Living Residence has been recognized as a 2020 recipient of the Silver – Achievement in Quality Award for its commitment to improving the lives of its residents through quality care. The distinction is the second of three progressive award levels through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the leading association for long-term and post-acute care.

The program honors association members across the country that demonstrate their dedication to improving the quality of care for seniors and those with disabilities. The Silver Award is the second step in the AHCA/NCAL National Quality Award Program; Grand Oaks was recognized as a recipient of the Bronze – Commitment to Quality Award in 2018.

The National Quality Award Program, established by AHCA/NCAL in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Program, which also serves as the foundation for the metric-based AHCA/NCAL Quality Initiative. The Baldrige framework helps organizations among different business sectors improve their organizational effectiveness and achieve strategy-driven performance. For the past 20 years, Grand Oaks has been committed to offering residential long-term care that maximizes dignity, privacy, autonomy, choice, and safety.

We are very proud to be honored for our commitment to improving quality.  Working together to achieve this distinction has made Grand Oaks even better.  We look forward to continuing our pursuit toward excellence in quality care.

COVID-19 Updates: August 24, 2020

Dear Residents and Families;

As we enter phase 2 this week, we begin offering outdoor, face to face, supervised visits.  Anyone who participates in these visits is required to wear a face-covering during the entirety of the visit.  DC Health also requires us to supervise these visits to ensure appropriate social distance and safety is maintained the entire visit.  These visits will occur outdoor in both neighborhood courtyards.  For the Assisted Living courtyard, visitors will use the main entry and be screened and escorted to the courtyard.  In Oasis, visitors will continue to use the gated entrance off Loughboro Road. 

We have updated the online booking software to incorporate the courtyard visits.  At this time, we will assume that all visitors prefer this visitation method.  In the event that you prefer a balcony or bistro visit, please contact the concierge the day of the visit to make an adjustment.

To book a visit, please click here:  https://startbooking.me/grandoaks

COVID-19 Updates: August 21, 2020

Dear Residents and Families,

The Grand Oaks’ team continues to work diligently to provide the safest environment for everyone in the community.  There are several updates to share, please let us know if you have any questions.

Phased Reopening

Grand Oaks will be entering phase 2 of our reopening plan next week.  As a reminder, phase 2 allows us to begin implementing additional visitation options and limited communal activities.  During phase 2, the guidance continues to recommend that non-essential appointments be delayed.  Beginning Monday, August 24th reservations may be made for in-person, supervised outdoor courtyard visits per the DC Health guidance.  These visits will begin effective Wednesday, August 26th in both the Assisted Living and the Oasis neighborhood.  We will maintain the 30-minute blocks, with a 20-minute visit and 10-minute disinfection/transfer time.  We recognize that these visits will be very popular for our residents and families and ask respectfully that you do not book multiple times during the week so that all families can be accommodated.  We are in the process of finalizing the communal activity programs and expect them to begin on September 1st.  I will continue to provide updates as they become available.

Resident Leave of Absence

As a reminder, if a resident decides to take an extended leave of absence, they will be required to provide COVID test results prior to returning.  Additionally, residents will quarantine for 14 days after returning to the community to ensure we maintain the safest environment.  As you may be aware, a test is only a snapshot in time.  We have instituted the additional 14 days to provide additional safety measures for all of our residents.  The quarantine period will also apply should you transport your loved one to an appointment off-campus.

Appointments Off-Campus

We would like to remind family members that we strongly urge you to not take residents on your own to appointments due to the risk of exposure.  The Wellness Office is able to arrange telehealth appointments and if required, Grand Oaks Transportation can transport the resident to the appointment.  It is imperative that we continue to be vigilant with limiting the risk of exposure.  DC Health has placed strict measures that we have met thus far that allow us to move forward with the reopening phases.  Setbacks would be devastating for our community.  We appreciate your understanding and cooperation with this effort.

Staff Mass Testing

We continue to partner with DC Health on weekly COVID testing of all staff.  This week we learned that 1 private duty aide has tested positive.  As a reminder, this aide will not return to the community until cleared by Sibley Occupational Health. 

Dining Services

This week we continue to offer limited communal dining for all residents.  Beginning Monday, August 24th we will offer open lunch seating for all residents Monday – Saturday.  Based on the limited number of residents currently participating in communal dining, we feel confident that we can maintain a safe environment and offer this more frequently to those residents who want to come to the dining room.  As a reminder, residents do not have to come to the dining room at this time.  We will continue to offer room service at no additional charge.

In addition, beginning Monday, August 24th we will open for dinner service.  We will utilize the schedule below for dinner service until we can appropriately gauge how busy the dining room becomes.  The dining room will be open from 4:30 pm – 6:30 pm for dinner service.  Seating will continue to be limited to 1 resident per table unless you are dining with a spouse/PDA who currently stays with you. 

Monday/Thursday: 2nd floor
Tuesday/Friday: 3rd floor
Wednesday/Saturday: 1st/4th floor

US Postal Mail

As a reminder, residents may come to pick up their mail during meal times.  In addition, the mail will be delivered by the security team on Tuesday and Thursday evenings.

As always, we continue to appreciate your support as we navigate this healthcare emergency.

COVID-19 Updates: August 17, 2020

Dear Residents and Families,

Thank you for all of your continued support through these challenging times.  This morning we have a few updates and reminders about our community. 

Phased Reopening

DC Health has communicated that we can move into phase 2 without retesting residents again since we received 2 consecutive weeks of negative resident results.  This week will work on finalizing a phase 2 plan, which will include outdoor face to face supervised family visits and limited communal activities.  I will provide additional details as they are finalized later in the week.

Director of Nursing

Katelyn Manning, our Director of Nursing, returns this week after enjoying precious time away with her new bundle of joy, Malia.  We are excited to have Katelyn back and will be bringing her up to speed this week on all of the process changes over the last 4 months. 

Beauty Salon

As we communicated last week, the beauty salon will resume hair care services beginning tomorrow, August 18, 2020.  All appointments must be made by contacting them via phone or email. 
Phone:  1.800.543.9140  
Email:  goaks@southernluxesalons.com

Limited Communal Dining

This week we continue to offer limited communal dining for all residents.  We have added additional days to the Assisted Living schedule this week, please see below for details.  As a reminder, residents do not have to come to the dining room at this time.  We will continue to offer room service to all resident rooms at no additional fee.  Residents will continue to be assigned a seating time (11:30 am or 1:00 pm) to ensure appropriate social distancing measures can be maintained.  Seating will continue to be limited to 1 resident per table unless you are dining with a spouse/PDA who currently stays with you. 

  • Monday/Thursday: 2nd floor
  • Tuesday/Friday: 3rd floor
  • Wednesday/Saturday: 1st/4th floor

Family Window Visits

Family visits continue to be scheduled online through our website.  We have added the option to request a balcony visit, if preferred, in the assisted living neighborhood. Please be sure to select the respective neighborhood when scheduling a visit. As a reminder, all visits are 20 minutes long to allow disinfection time between residents and families. 

As always, thank you for your support. 

COVID-19 Updates: August 13, 2020

Dear Residents and Families,

Grand Oaks continues to work diligently to maintain the safest environment for everyone in the community. This week we have been celebrating the opening of our limited dining room options. It has been wonderful to see residents in both neighborhoods out again enjoying the dining room. 

Staff Mass Testing

We continue our partnership with DC Health conducting weekly staff COVID testing. Our testing this week has only returned negative results so far. However, we were notified that a private duty aide (PDA) who works in the Assisted Living neighborhood tested positive at another location. As a reminder, this PDA will not return to the community until they are cleared by Sibley Occupational Health.

Beauty Salon

As we communicated last week, the beauty salon will resume hair care services beginning August 18, 2020. All appointments must be made by contacting them via phone or email.
Phone: 1.800.543.9140  Email: goaks@southernluxesalons.com

As always, thank you for your support through these challenging times.

COVID-19 Updates: August 10, 2020

Dear Residents and Families;

We are excited to begin some of our phased reopening plans this week.

Beauty Salon

As communicated last Friday, our Beauty Salon will open again for services on Tuesday, August 18th.  The salon has set up new processes to maintain the safest environment for everyone in the community.  Please see the note below provided by the salon management.

Salon Hours:
Tuesday – Friday
10am – 4pm

TO SCHEDULE APPOINTMENTS:
CALL 1.800.543.9140
EMAIL goaks@southernluxesalons.com

**Special notes**

  • The salon maximum capacity will be two residents at a time.
  • Please do not enter the salon without an appointment. The door will be closed and secured as we will not be able to accept walk in requests or stop to make appointments inside of the salon as we have done in the past.
  • If you are unable to keep your appointment time, please call the 800 number to reschedule in advance and so that we may accommodate others.
  • Masks will be required for entry and must be worn fully (over the nose and mouth) for the entire duration of the service.
  • We are focusing on haircut appointments only the first 2 weeks.  We will resume chemical services beginning September 1st, if possible.  If you are accustomed to a weekly styling appointment you may have a delay the second week so that we may accommodate haircut requests before we resume weekly styling appointments.
  • The last 30-minute appointment may be scheduled for a 3:30pm start only.
  • The stylists will be wearing full protective PPE. This includes masks, eye and face shield coverings. This is the new normal for all salons so please do not be alarmed. The stylists behind the coverings are Kevin and Maria. Lynn will return for nails when it is permitted.
  • We missed working with you all and we are so pleased and eager to return! We will get through this together, one week at a time. 😊

Dining Room Service

As a reminder, we begin limited communal dining this Wednesday, August 12th.  All Assisted Living residents will receive notices delivered to their doors this evening with their Wednesday’s as well with staggered dining times.  Please contact Angel, Front House Manager, if you have questions or want to adjust your seating time.  (202-349-3411)

Resident Leave of Absence

I wanted to clarify communication regarding leaves of absence.  If a resident decides to take an extended leave of absence, they will be required to provide COVID test results prior to returning.  Additionally, residents will quarantine for 14 days after returning the community to ensure we maintain the safest environment for everyone in the community.  As you may be aware, a test is only a snapshot in time.  We have instituted the additional 14 days to provide additional safety measures for all of our residents.

As always, thank you for your support through these unprecedented times.  The entire Grand Oaks team appreciates the support.

COVID-19 Updates: August 7, 2020

Dear Residents and Families:

The Grand Oaks team continues to work diligently to maintain the safest environment for all personnel.  There are several community updates this week.

Staff Mass Testing

We continue to partner with DC Health to conduct weekly staff testing.  We have received the majority of the results back this week.  We did have 1 positive result for a Private Duty Aide.  As a reminder, this individual will not return to the community until cleared by Sibley Occupational Health.

Phased Reopening

I am pleased to communicate that Grand Oaks will enter phase one of our reopening plan on August 12, 2020. This phase includes limited communal dining and hair care services.  As a reminder, entering phase one does not change the current visitor restrictions.

Universal Masking

As we move into reopening areas of the community, I want to remind all residents that a mask is now required anytime you are outside your apartment.  If you need another mask, please contact your care manager or the concierge at 202-349-3400.

Limited Communal Dining

Residents have the option to eat lunch in the dining room during scheduled days beginning next week.  Residents do not have to come to the dining room at this time, we will continue to offer room service to all resident rooms at no additional fee.  In order to adhere to social distancing guidelines, seating will be limited to 1 resident per table unless they are dining with a spouse who currently lives with you.  Assisted Living residents will be assigned a day and seating time based on the floor they live on and historic preferences.

  • Wednesday, August: 12th: 1st/4th floor
  • Thursday, August 13th: 2nd floor
  • Friday, August 14th: 3rd Floor
  • Additional lunch days will be added on August 17th
  • Monday/Thursday: 2nd floor
  • Tuesday/Friday: 3rd floor
  • Wednesday/Saturday: 1st/4th floor

The two seating times are 11:30-12:30 or 1:00-2:00 p.m. It is important that we stick to these seating times to ensure that the dining room can be properly sanitized between groups.  Limited communal dining will also begin in the Oasis neighborhood on August 12th.  Monique will be working with her team to encourage residents to enjoy either lunch or dinner in the dining room.  Oasis residents will also be limited to 1 resident per table with appropriate disinfecting in between meals.  On Monday, August 10th Assisted Living residents will receive a notification that includes their assigned seating time for lunch.

If you would like to inquire about changing your seating time, please contact Angel at 202-349-3411 or eperez16@jhmi.edu.

Beauty Salon Services

In addition to dining services, we will begin hair care services in phase 1.  The salon will be reopening by appointment only on Tuesday, August 18th for hair care services.  Nail care services will resume in phase 2.  Southern Luxe Salons (our salon provider) is setting up a 1-800 number and email address for residents and families to make appointments.  I will send additional information on Monday regarding the salon procedures.

U.S. Postal Mail

As we enter phase 1, we encourage residents to pick up their mail during mealtimes or our daily engagement and movement sessions.

Weekend Supervisor

As we head into the weekend, we continue our engagement and movement sessions.  We will also continue to provide our 1 to 1 exercise program, friendly visits, and afternoon smoothies to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7 am – 7pm  Bianca
Saturday 7 pm – 7am  Josephine
Sunday 7 am – 7pm     Bianca
Sunday 7 pm – 7am     Josephine

Thank you again for all of your support during this unprecedented time.

COVID-19 Updates: July 31, 2020

Dear Residents and Families,

Grand Oaks continues to work diligently to provide the safest environment for everyone in the community. 

Resident Mass Testing

As a reminder, resident mass testing remains on hold since we received no positive results for 2 cumulative weeks. The next resident testing will begin once we are ready to move into phase 2.  I will provide more communication as it becomes available.

Staff Mass Testing

DC Health continues to provide weekly testing of all personnel in the community. The additional results received this week have all been negative. 

Universal Gowning

We have worked with Sibley infection prevention to reduce our universal gowning procedures. Beginning on Monday, August 3, 2020, we will only utilize gowns during high contact care (bathing, dressing, toileting, etc.). This means that the dining, activity, and housekeeping teams will typically no longer be utilizing gowns in the resident rooms. We feel confident that this will improve service delivery while still providing the safest environment of care for all residents. 

Package Delivery

We continue to disinfect packages before they enter the community. Please remember to properly seal and label all packages with a resident name or room number.   

Family Window Visits

Family visits may now be scheduled online through our website. Please be sure to select the respective neighborhood when scheduling a visit. As a reminder, all visits are 20 minutes long to allow disinfection time between residents and families. 

Alzheimer’s Association Fundraiser

We are planning a “Taste of Italy” drive-thru dinner pickup on August 20, 2020, from 4 pm-6 pm. For a “suggested” donation of $20, each individual will receive an Italian dinner for 2. RSVP is required, please specify a vegetarian or chicken preference. Please email Andrew Klansek, aklanse1@jhmi.edu, if interested.

Weekend Supervisor

As we head into the weekend, we continue our engagement and movement sessions. We will also continue to provide our 1 to 1 exercise program, friendly visits, and afternoon smoothies to the residents. The following team members will be the nursing supervisor on duty. They can be contacted at 202-437-0346.

Saturday 7 am – 7pm  Adele
Saturday 7 pm – 7am  Florence
Sunday 7 am – 7pm    Adela
Sunday 7 pm – 7am    Florence

Congratulations!

This week, Charlie and Lorraine Zito welcomed their first Great Grandchild into the world, Miss Ava Jean Compton. Charlie and Lorraine are proud great grandparents and wanted to share some good news during such a tough time.

Charlie & Lorraine Zito's first great grandchild

Thank you again for all of your support during these challenging times.

COVID-19 Updates: July 28, 2020

Dear Residents and Families,

Our team continues to work diligently to maintain the safest environment for everyone in the community. I know the last several months have been challenging for all of us, we appreciate your support while we manage the current healthcare emergency.

Resident Mass Testing

As a reminder, resident mass testing is on hold since we received no positive results for 2 cumulative weeks. The next resident testing will begin once we are ready to move into phase 2.  I will provide more communication as it becomes available. 

Staff Mass Testing

DC Health continues to provide weekly testing of all personnel in the community. We received notification that 2 individuals returned positive results. These individuals will not return to the community until cleared by Sibley Occupational Health as per Johns Hopkins and CDC guidance.

Phased Reopening

The Grand Oaks team continues to monitor the current coronavirus situation in the community and the surrounding area. We are finalizing a plan to move into phase 1 in the next few weeks. This phase allows us to implement limited communal dining options for our residents and allows limited haircare services. This phase does not change the current family visitation restrictions, nor does it allow non-essential medical visits.  As communicated, our goal is to provide the safest environment for everyone. Opening any area for communal activity increases risk and we must do this slowly and remain diligent in our actions.  We continue to appreciate your understanding while we maintain a safe environment.

Family Window Visits

Family visits may now be scheduled online through our website. Please click here to schedule a visit. As a reminder, all visits are 20 minutes long to allow disinfection time between residents and families. 

Alzheimer’s Association Fundraiser

We are planning a “Taste of Italy” drive-thru dinner pickup on August 20, 2020, from 4 pm-6 pm. For a “suggested” donation of $20, each individual will receive an Italian dinner for 2. RSVP is required, please specify a vegetarian or chicken preference. Please email Andrew Klansek, aklanse1@jhmi.edu, if interested.

COVID-19 Updates: July 23, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to keep everyone safe during this pandemic. Here are a few updates from the community.

Resident Mass Testing

Mass resident testing was conducted on July 3rd, July 10th, and July 17th. No resident has tested positive in the past 2 weeks. As a result, DC Health no longer requires that we continue mass testing for residents at this time.

Staff Mass Testing

Last week DC Health began testing all staff in the community. Unfortunately, they were unable to provide us with additional swabs to finish the 100+ outstanding staff as planned on Monday/Tuesday of this week. We tested approximately 220 staff with all negative results received for 162 staff, 4 samples were rejected and the rest are awaiting results. We have not received any positive staff results. As communicated, staff testing will be ongoing weekly at this time. DC Health continues to review the staff testing process and the logistics around accomplishing the 100% staff testing guidance. I will communicate if any guidance is updated.

Family Visits (Bistro/Oasis Courtyard Window)

Grand Oaks continues to offer opportunities to visit loved ones safely through the bistro or oasis courtyard windows. Our team can provide residents with a cell phone if needed during the visit to assist with communication. These visits are scheduled in 30-minute blocks with a 20-minute visit and the additional time for sanitation of the area. If you are interested in scheduling a window visit, please email Jordan Asrat, yasrat1@jhmi.edu or Riley Anderson, rande102@jhmi.edu.

Alzheimer’s Association Fundraiser

Our team has continued to look for ways to support the Alzheimer’s Association during this difficult time.  We are planning a “Taste of Italy” drive-thru dinner pickup on August 20, 2020, from 4 pm-6 pm. For a “suggested” donation of $20, each individual will receive an Italian dinner for 2.  RSVP is required, please specify a vegetarian or chicken preference. Please email Andrew Klansek, aklanse1@jhmi.edu, if interested.

Thank you again for your support during these unprecedented times.

COVID-19 Updates: July 20, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to keep everyone safe during this pandemic.  Here are a few updates from the community.

Resident Mass Testing

We continue to await results from mass resident testing.  Resident testing was completed again last Friday, July 17, 2020. 

Staff Mass Testing

Last week DC Health began testing all staff and other healthcare professionals in the community, this does include therapy and the beauty salon staff.  Staff testing will continue weekly at this time. 

Family Forum 

Thank you again to everyone who was able to participate in the Family Forum meeting earlier this month.  I have responded individually to many of the outstanding questions that we were unable to answer due to time constraints.  There were several general questions as well, please see them below:

  1. What time are packages typically taken inside in case I leave perishable items?
    • Packages are disinfected and brought inside at 12pm 7 days a week.  Additionally, they are disinfected M-F at 4pm and S-S at 3pm.  If you are delivering perishable items, it is best to contact the concierge in advance so that we can ensure appropriate timely disinfection.
  1. Can Sibley conduct testing instead of waiting for DC Health?
    • Weekly mass testing is a part of DC Health guidance, they are performing the testing at all long term care and senior living communities.
  1. Who holds DC Health accountable for delays in testing?
    • We communicate frequently with DC Health about the concerns of delays and logistics with mass testing.  As a resident of DC, residents and/or families can also share their concerns with DC Health.
  1. Can Assisted Living and Oasis Memory Care open on different dates if there are positive results in only 1 neighborhood?
    • I am still awaiting guidance from DC Health on this question.  I will provide an update once clarified.
  1. Could 1:1 exercise, walking, gardening also occur on the weekends?
    • 1:1 exercise class has always occurred on the weekends.  The 1:1 walking and gardening is supported by several members of the leadership team and occurs Monday – Friday.
  1. What are the criteria for moving into phases?
    • Phase 1 – we can move into phase 1 after a minimum of 2 consecutive weeks of testing residents with no positive results.  Additionally, all staff must be tested a minimum of 2 consecutive weeks, there is not a caveat requiring no positive staff results.  Phase 1 allows limited communal dining and haircuts, no nail services.
    • Phase 2 – we can move into phase 2 after entering phase 1 once we complete the same minimum 2 weeks of testing as stated above.  In phase 2, limited communal dining continues, limited group activities can begin, nail services begin and outdoor socially distant monitored family visits may occur.
  1. Is there a family email directory?
    • We are unable to share private family emails.  Grand Oaks has an email distribution to communicate to all families.
  1. Will you notify the community when residents pass away?
    • We are not sending mass communication via email when a resident passes away.  If you would like us to communicate the loss of your loved one through our email distribution, please let us know.  Once we enter phase 1 we will continue to post notices in the community.

I believe we covered all of the other questions individually or during the meeting.  As always, please reach out if you have any additional questions at this time.

Family Visits (Bistro/Oasis Courtyard Window)

Grand Oaks continues to offer opportunities to visit loved ones safely through the bistro or oasis courtyard windows.  Our team can provide residents with a cell phone if needed during the visit to assist with communication.  These visits are scheduled in 30-minute blocks with a 20-minute visit and the additional time for sanitation of the area.  If you are interested in scheduling a window visit, please email Jordan Asrat, yasrat1@jhmi.edu or Riley Anderson, rande102@jhmi.edu.

Thank you again for your support during this crisis.

COVID-19 Updates: July 16, 2020

Dear Residents and Families,

Our team continues to work diligently to maintain the safest environment for everyone. Thank you for all of your support through this pandemic.

Resident Mass Testing

We continue to await results from mass resident testing. On July 3, 2020, we tested 146 residents with 143 negative results and 1 positive result of an asymptomatic resident in the Assisted Living neighborhood. There are still 2 resident results pending from July 3rd testing.  Only July 10, 2020, we tested 145 residents with 140 negative results and 5 results still pending. DC Health has changed labs since the initial testing results took an extended period of time to receive. As per infection control guidelines, the positive resident is on isolation precautions. Based on DC Health guidance, we will continue testing residents weekly until we have 2 consecutive weeks of negative results. Resident testing will resume again this Friday at 10:00 am. 

Staff Mass Testing

As communicated DC Health will also require weekly testing of all staff and other healthcare professionals in the community. This week DC Health begins testing all staff as well. 

Family Visits                                                         

It has been wonderful to see so many families participating in the visits at the balcony, bistro window and Oasis courtyard. Please contact the concierge (202-349-3400) about 10-15 minutes prior to your arrival as confirmation so we can ensure the resident is ready for the visit.  

Thank you for all of your support through this pandemic.

COVID-19 Updates: July 13, 2020

Dear Residents and Families,

Grand Oaks continues to work diligently to maintain the safest environment for everyone in the community. 

Resident Mass Testing

We are still awaiting results from both July 3, 2020 and July 10, 2020 mass testing. 

Assisted Living Family Visits (Bistro Window)

As communicated on Friday, in an effort to continue to offer as much opportunity to connect with your loved ones we are implementing Bistro window visits.  These visits will be for assisted living residents and conducted between glass, not from the balcony.  We will continue to provide balcony visits.  We will be utilizing an area in the Bistro by the lobby where the residents can sit in the bay window while the families are outside on a bench on the opposite side of the window.   This additional space also allows for visits to occur in a shady area with the resident remaining in the comfort of the community.   Our team will provide the resident with a cell phone if needed during the visit to assist with communication.  These visits will also be scheduled in 30-minute blocks with a 20-minute visit and the additional time for sanitation of the area.  We will begin scheduling these visits on Tuesday, July 14th.  If you are interested in scheduling a Bistro window visit, please email Jordan Asrat, yasrat1@jhmi.edu or Riley Anderson, rande102@jhmi.edu.

As always, thank you for your support during this challenging time.

COVID-19 Updates: July 10, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone.

Resident Mass Testing

We are still awaiting test results from last Friday’s resident COVID testing.  DC Health has communicated that because of the continued delay they will be changing the lab effective with next week’s testing.  Today, DC Health returned to conduct the second week of mass testing of all residents.

Assisted Living Family Visits (Bistro Window)

In an effort to continue to offer as much opportunity to connect with your loved ones, Jordan and I are working on another appropriate space for family visits.  These visits will be for assisted living residents and conducted between glass, not from the balcony.  We will be utilizing an area in the Bistro by the lobby where the residents can sit in the bay window while the families are outside on a bench on the opposite side of the window.   This additional space also allows for visits to occur in a shady area with the resident remaining in the comfort of the community.   Our team will provide the resident with a cell phone if needed during the visit to assist with communication.  These visits will also be scheduled in 30-minute blocks with a 20-minute visit and the additional time for sanitation of the area.  We will begin scheduling these visits on Tuesday, July 14th.  If you are interested in scheduling a Bistro window visit, please email Jordan Asrat, yasrat1@jhmi.edu or Riley Anderson, rande102@jhmi.edu.

As we head into the weekend, we continue weekend morning engagement and movement sessions on Saturday and Sunday 10:30 am-11:30 am.  We will also continue to provide our 1 to 1 exercise program, friendly visits, and afternoon smoothies to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7 am – 7 pm  Bianca
Saturday 7 pm – 7 am  Josephine
Sunday 7 am – 7 pm    Bianca
Sunday 7 pm – 7 am    Josephine

As always, thank you for your support as we navigate the ongoing COVID-19 situation.

COVID-19 Updates: July 2, 2020
Dear Residents and Families;

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone in the community.

Resident Mass Testing Weekly – Begins Tomorrow, Friday, July 3rd

We have partnered with DC Health to begin mass COVID-19 testing in our community this week.  At this time, we are scheduled for weekly testing every Friday.  The DC Health strike team will begin tomorrow and test residents only.  We expect the process to be similar to the testing in Assisted Living earlier this month.   The team should arrive around 10am and will be going room to room for testing.  Testing will be completed in both the Assisted Living and Oasis neighborhoods each week.  Since we are beginning routine testing weekly, we have confirmed with infection control that residents DO NOT need to isolate pending results.  However, should we have a positive result we will conduct contract tracing and quarantine areas of the community based on the result.  Please remain in your apartment on Friday until you have received your weekly testing so DC Health does not bypass your testing.

Balcony/Courtyard Visits

As a reminder, we continue to offer scheduled balcony/courtyard visits to all residents and families.  It is great to see so many families participating in balcony and courtyard visits.  The balcony visits will occur on the north side of the Assisted living neighborhood and courtyard visits will occur in the Oasis neighborhood.  The Assisted living visits require the resident to be on the 2nd floor balcony and the family to be in the driveway below.  Our team escorts the residents to and from the balcony.   All of the visits in Oasis are restricted to the Azalea courtyard with the resident remaining inside the community, the family member remains on the other side of the glass wall.  We continue to offer the use of phones for audible communication during these courtyard visits.  These visits are scheduled between the hours of 9am – 5pm on the hour/half hour.  We will not schedule visits on Friday, but have reserved Friday as a rain/weather make up day for families.  We are keeping visits to about 20 minutes to allow for appropriate transport and disinfection as needed.  If you are interested in scheduling a visit, please contact either Jordan Asrat, yasrat1@jhmi.edu, or Riley Anderson, rande102@jhmi.edu 48 hours in advance to reserve a time.  Keep in mind that face to face socially distant visits can not begin until we move into phase 2 of reopening.

As always, thank you for your support as we navigate through the COVID-19 reopening process.

COVID-19 Updates: June 30, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone in the community.  We have a few updates regarding mass testing and our phased reopening plan based on the DC Health guidance published on June 11, 2020.

Resident Mass Testing Weekly

We have partnered with DC Health to begin mass COVID-19 testing in our community this week.  At this time, we are scheduled for weekly testing every Friday.  The DC Health strike team will begin this Friday, July 3rd, and test residents only.  We expect the process to be similar to the testing in Assisted Living earlier this month.   The team should arrive around 10 am and will be going room to room for testing.  Testing will be completed in both the Assisted Living and Oasis neighborhoods each week.  Since we are beginning routine testing weekly, we have confirmed with infection control that residents DO NOT need to isolate pending results.  However, should we have a positive result we will conduct contract tracing and quarantine areas of the community based on the result.  Please remain in your apartment on Friday until you have received your weekly testing. 

Staff Mass Testing Weekly

DC Health will also be conducting weekly mass testing for staff on Fridays.  They have scheduled the initial mass testing for staff on Friday, July 10th.  The inclusion of staff testing will add an additional 350+ team members, PDAs, companions and other healthcare providers that week.  We are continuing to work out the logistics of how this process will work and will provide additional information as indicated. 

Phased Reopening Guidance

As communicated, the DC Health guidance for reopening Assisted Living communities contains a component of consecutive weekly testing.  Grand Oaks will be unable to move to any phase of opening until 2 weeks of consecutive testing is completed for both residents and staff.  Based on the current testing schedule and timeline for results, the earliest date Grand Oaks would transition to phase 1 would be Monday, July 27th.  If all residents test negative, Phase 1 opening allows for limited communal dining and salon services limited to haircare only (no nail services).   In the event that a resident tests positive, DC Health will provide additional guidance and recommendations about moving to any phase of opening.   Based on the DC Health guidance, if no residents have positive results, resident testing is initially only conducted for 2 consecutive weeks.  Once Grand Oaks is poised to enter phase 2 reopening, the residents must then be retested 2 more consecutive weeks with negative results.  Grand Oaks staff, PDAs, companions, and other healthcare provider testing continues into perpetuity at this time.  We will continue to communicate our progress and plans as we move through the weekly testing process.

Family Forum

As a reminder, Grand Oaks will hold a virtual Family Forum meeting on Tuesday, July 7th from 3:00pm – 4:00pm.  If you are interested in attending, you must register by clicking this link.  We will do our best to answer as many questions as possible, please submit questions by Thursday, July 2nd to Riley Anderson at rande102@jhmi.edu.

 

 

Balcony/Courtyard Visits

As a reminder, we continue to offer scheduled balcony/courtyard visits to all residents and families.  It has been great to see so many families participating in balcony and courtyard visits.  The balcony visits will occur on the north side of the Assisted living neighborhood and courtyard visits will occur in the Oasis neighborhood.  The Assisted living visits require the resident to be on the 2nd-floor balcony and the family to be in the driveway below.  Our team escorts the residents to and from the balcony.   All of the visits in Oasis are restricted to the Azalea courtyard with the resident remaining inside the community, the family member remains on the other side of the glass wall.  We continue to offer the use of phones for audible communication during these courtyard visits.  These visits are scheduled between the hours of 9 am – 5 pm on the hour/half hour.  We will not schedule visits on Friday but have reserved Friday as a rain/weather make up day for families.  We are keeping visits to about 20 minutes to allow for appropriate transport and disinfection as needed.  If you are interested in scheduling a visit, please contact either Jordan Asrat, yasrat1@jhmi.edu, or Riley Anderson, rande102@jhmi.edu 48 hours in advance to reserve a time.

Outdoor Walking/Outdoor Gardening

This week we have seen several new residents take part in our 1 on 1 outdoor walking and outdoor gardening sessions in the morning.  The sessions are available at various times between 8:30am and 10:00am to ensure for cooler temperatures.  We have set aside multiple time slots each day Monday – Friday for these programs.  If you are interested in reserving a spot in one of these programs, please contact the concierge at 202-349-3400.

As always, thank you for your support as we navigate through the COVID-19 reopening process.

COVID-19 Updates: June 26, 2020

Dear Residents and Families,

Grand Oaks continues to have no cases of COVID-19 in the community.  Our team continues to work diligently to provide the safest environment for everyone in the community.

Balcony/Courtyard Visits

As a reminder, we are now offering scheduled balcony/courtyard visits to all residents and families.  It has been great to see so many families participating in balcony and courtyard visits.  The balcony visits will occur on the north side of the Assisted living neighborhood and courtyard visits will occur in the Oasis neighborhood.  The Assisted living visits require the resident to be on the 2nd-floor balcony and the family to be in the driveway below.  Our team escorts the residents to and from the balcony.   All of the visits in Oasis are restricted to the Azalea courtyard with the resident remaining inside the community, the family member remains on the other side of the glass wall.  We continue to offer the use of phones for audible communication during these courtyard visits.  These visits are scheduled between the hours of 9 am – 5 pm on the hour/half hour.  We will not schedule visits on Friday but have reserved Friday as a rain/weather make up day for families.  We are keeping visits to about 20 minutes to allow for appropriate transport and disinfection as needed.  If you are interested in scheduling a visit, please contact either Jordan Asrat, yasrat1@jhmi.edu, or Riley Anderson, rande102@jhmi.edu 48 hours in advance to reserve a time.

Outdoor Walking/Outdoor Gardening

This week we began leading 1 on 1 outdoor walking and outdoor gardening sessions in the morning.  The sessions are available at various times between 8:30 am and 10:00 am to ensure for cooler temperatures.  We have set aside multiple time slots each day Monday – Friday for these programs.  If you are interested in reserving a spot in one of these programs, please contact the concierge at 202-349-3400.

Medication Refills (Self-Med Residents Only)

If you are a self-medicating resident and need assistance with obtaining medication refills, please contact the Wellness Center for assistance.  We will assist with setting up delivery to ensure you receive your necessary medications.

As we head into the weekend, we continue weekend morning engagement and movement sessions on Saturday and Sunday 10:30 am-11:30 am.  We will also continue to provide our 1 to 1 exercise program, friendly visits, and afternoon smoothies to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7 am – 7 pm  Bianca
Saturday 7 pm – 7 am  Josephine
Sunday 7 am – 7 pm    Bianca
Sunday 7 pm – 7 am    Josephine

Again, thank you for all of your support through this difficult time.

COVID-19 Updates: June 24, 2020

We continue to work diligently to provide the best environment and care for our residents through this pandemic event.  Grand Oaks continues to have no cases of COVID-19 in the community.

DC Health Phased Reopening Guidance/Weekly Mass Testing

We continue to communicate with DC Health regarding mass testing resources and support for our residents and staff.  After further review, it appears that we will be testing well over 500 people per week.  I am working with DC Health, Sibley Infection Control and Sibley Occupational Health on the logistics.  At this time we do not have any testing dates confirmed.  I will continue to provide additional updates when information becomes available.  As a reminder, DC Health Phased Reopening Guidance may be found here.

Outdoor Walking/Outdoor Gardening

This week we began leading 1 on 1 outdoor walking and outdoor gardening sessions in the morning.  The sessions will be available at various times between 8:30 am and 10:00 am to ensure for cooler temperatures.  We have set aside multiple time slots each day Monday – Friday for these programs.  If you are interested in reserving a spot in one of these programs, please contact the concierge at 202-349-3400.

We thank you for your continued support as we navigate these unprecedented times.

COVID-19 Updates: June 19, 2020

Grand Oaks continues to work diligently to maintain the safest environment for everyone.  We have received negative results for all of the outstanding resident tests from our mass testing last week.   At this time, we continue to have no positive coronavirus cases in the community.

Outdoor Walking/Outdoor Gardening

Beginning on Tuesday, June 23, 2020, we will be leading 1 on 1 outdoor walking and outdoor gardening sessions in the morning.  The sessions will be available at various times between 8:30 am and 10:00 am to ensure for cooler temperatures.  We have set aside multiple time slots each day Tuesday – Friday for these programs.  If you are interested in reserving a spot in one of these programs, please contact the concierge at 202-349-3400.

Balcony/Courtyard Visits

As a reminder, we are now offering scheduled balcony/courtyard visits to all residents and families.  The balcony visits will occur on the north side of the Assisted living neighborhood and courtyard visits will occur in the Oasis neighborhood.  The Assisted living visits will require the resident to be on the 2nd-floor balcony and the family to be in the driveway below.  Our team will escort the residents to and from the balcony All of the visits in Oasis will be restricted to the Azalea courtyard with the resident remaining inside the community, the family member will remain on the other side of the glass wall.  We will offer the use of phones for audible communication during these courtyard visits.  These visits will be scheduled between the hours of 9 am – 5 pm on the hour/half hour.  We will not schedule visits on Friday but will reserve Friday as a rain/weather make up day for families.  We will keep the visits to about 20 minutes to allow for appropriate transport and disinfection as needed.  If you are interested in scheduling a visit, please contact either Jordan Asrat, yasrat1@jhmi.edu, or Riley Anderson, rande102@jhmi.edu 48 hours in advance to reserve a time.

As we head into the weekend, we begin weekend morning engagement and movement sessions tomorrow at 10:30 am-11:30 am.  These sessions are now available every Saturday and Sunday morning.  We will also continue to provide our 1 to 1 exercise program, friendly visits, and afternoon smoothies to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7am – 7pm        Adele
Saturday 7pm – 7am        Florence
Sunday 7am – 7pm           Adele
Sunday 7pm – 7am           Florence

Again, thank you for all of your support and have a wonderful Father’s Day. 

COVID-19 Updates: June 17, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone at this time.  Today we received notification that the final Oasis resident who tested asymptomatic positive has now been fully cleared following multiple negative testing results. At this time, we have no COVID positive cases in either the Assisted Living or Oasis neighborhood.

Gardening/Outdoor Walking

Jordan and her team are finalizing the logistics of scheduling the 1:1 gardening and outdoor morning walking sessions. We plan to provide an update on how to reserve a spot for one of these programs in our update on Friday.

Power Outage/Fire Alarm

Grand Oaks had a short power outage and fire alarm this morning. Here is the notification sent to residents by William Hampton, Director of Facilities.

Thank you again for all of your support during the current COVID-19 situation.

COVID-19 Updates: June 16, 2020

Dear Residents and Families,

As we communicated yesterday, all of the Assisted Living COVID-19 tests performed last week by the DC Strike team were negative.  There are a few samples that must be retaken, those residents are being scheduled for testing at Sibley this week with all of the results expected by the end of the week. The entire Grand Oaks team continues to work diligently to manage the current pandemic.  I have provided additional updates below.

Father’s Day Celebration

Thank you to everyone who sent in photos to help us celebrate Father’s Day with our residents.  The activity team has been busy working to make this Sunday special for all of our fathers.  If you are interested in scheduling a balcony/courtyard or a virtual visit for Father’s Day, please contact Jordan Asrat at yasrat1@jhmi.edu by Friday June 19th at 4 pm.

Engagement and Movement Sessions

As a reminder, engagement and movement sessions now occur 7 days per week between 10:30 am – 11:30 am and Monday – Friday 3:30 pm – 4:30 pm.  We encourage our residents to join their scheduled session Monday – Friday and invite all residents to join the weekend morning sessions that begin this Saturday, June 20, 2020.  We will continue to monitor these sessions to ensure all residents are wearing masks and adhering to all social distancing guidelines for everyone’s safety. 

Balcony/Courtyard Visits

Effective immediately, we will begin offering scheduled balcony/courtyard visits to all residents and families.  The balcony visits will occur on the north side of the Assisted living neighborhood and courtyard visits will occur in the Oasis neighborhood.  The Assisted living visits will require the resident to be on the 2nd floor balcony and the family to be in the driveway below.  Our team will escort the residents to and from the balcony All of the visits in Oasis will be restricted to the Azalea courtyard with the resident remaining inside the community, the family member will remain on the other side of the glass wall.  We will offer the use of phones for audible communication during these courtyard visits.  These visits will be scheduled between the hours of 9 am – 5 pm on the hour/half hour.  We will not schedule visits on Friday, but will reserve Friday as a rain/weather make up day for families.  We will keep the visits to about 20 minutes to allow for appropriate transport and disinfection as needed.  If you are interested in scheduling a visit, please contact either Jordan Asrat, yasrat1@jhmi.edu, or Riley Anderson, rande102@jhmi.edu 48 hours in advance to reserve a time.

DC Health Phased Reopening Guidelines

Last week DC Health published guidance for Assisted Living communities about phased reopening plans.  These guidelines can be found online here.  At this time, we are working with Sibley and other providers in the city on getting clarification of a few areas of this guidance.  We do not have a scheduled timeline for additional mass testing of residents or staff at this time.   As we receive additional information, I will communicate it to all of our residents and families. 

Communal Dining and Activities

As a result of the recent DC Health phased reopening guidelines, we are unable to institute any communal dining or activities at this time.

Beauty Salon

As a result of the recent DC Health phased reopening guidelines, we are unable to reopen the beauty salon at this time.

Thank you again for all of your support during the current COVID-19 situation.

COVID-19 Updates: June 15, 2020

UPDATE 2 – 3:50 PM

Dear Residents and Families,

Good afternoon, we have now received all of the testing results from last week’s mass testing of the Assisted Living residents.  I am happy to report that we did not have any positive test results.  There are a few samples that must be retaken this week.  Our team has contacted you/your loved one if we need a new sample.  At this time, we have asked our team to invite residents to participate in the engagement and movement sessions beginning right now.  I appreciate your patience over the last several days as we awaited results.  As always, thank you for your support through this pandemic.

UPDATE 1 – 10:40 AM

Dear Residents and Families,

As you know we completed mass testing of our Assisted Living residents last week.  I wanted to provide an update that as of 10:30 am this morning, there are no results posted yet from these tests.  If we receive positive results for a resident, the resident and family will be personally notified by our team.  Otherwise, I will provide a general update of the results once we receive everything from the DC lab.  In the meantime, the engagement and movement groups will continue to be paused as per Dr. Zia’s notice last week.

COVID-19 Update: June 11, 2020

Dear Residents and Families:

As previously communicated, Grand Oaks is entering phase one of our reopening plan on June 16, 2020. This phase includes limited communal dining beginning with lunch ONLY. Residents have the option to eat lunch in the dining room during scheduled days beginning next week.  Residents do not have to come to the dining room at this time, we will continue to offer room service to all resident rooms at no additional fee.

In order to adhere to social distancing guidelines, seating will be limited to 1 resident per table unless you are dining with a spouse who currently lives with you.  Assisted Living residents will be assigned a day and seating time based on the floor you live on and historic preferences.

      • Tuesday June 16th: 1st/4th floor
      • Wednesday June 17th: 2nd floor
      • Thursday June 18th: 3rd Floor
    • Additional lunch days will be added on June 22nd
      • Monday/Thursday: 3rd floor
      • Tuesday/Friday: 1st/4th floor
      • Wednesday/Saturday: 2nd floor

The two seating times are 11:30-12:30 or 1:00-2:00 p.m. It is important that we stick to these seating times to ensure that the dining room can be properly sanitized between groups.  This evening residents will receive a notification that includes their assigned seating time for lunch.

Limited communal dining will also begin in the Oasis neighborhood on June 16th.  Monique will be working with her team to encourage residents to enjoy either lunch or dinner in the dining room.  Oasis residents will also be limited to 1 resident per table with appropriate disinfecting in between meals. 

If you would like to inquire about changing your seating time, please contact Angel at 202-349-3411 or eperez16@jhmi.edu.

COVID-19 Update: June 9, 2020

Dear Residents and Families,

Please see the attached letter from Dr. Zia that was distributed to the residents today in the Assisted Living neighborhood.

COVID-19 Update: June 8, 2020

Dear Residents and Families;

Grand Oaks continues to work diligently to maintain the safest environment for everyone in the community.  We also continue to have no additional cases of coronavirus in the community.  

AL Resident COVID-19 Testing

As I communicated last week, we have been working with DC Health to schedule mass COVID-19 testing for all Assisted Living residents.  We have now confirmed that DC Health will be here this Wednesday, June 10th between 10am-2pm to perform testing in resident apartments.   Today I provided DC Health with a building floor plan to assist in scheduling their team.   They will be sending up to 20 health care practitioners to perform these tests.  They will be visiting resident apartments in teams of 3 to perform the testing.  I will be forwarding additional information from Dr. Zia about the testing process and COVID-19 statistics from the city tomorrow morning.

Phased Reopening

Additionally, I have received several requests for updated information regarding our phased reopening plan.  At this time we are hoping to begin limited communal dining and activities next week.  We will begin by offering residents one lunch in the dining room next week scheduled by floor (1st/4th floor one day, 2nd floor one day, 3rd floor one day).  In order to adhere to social distancing guidelines, only 1 resident will be allowed to dine at each table unless you are dining with a spouse who currently lives with you.  At this time, we anticipate needing 2 seating options, 11:30-12:30 or 1:00-2:00.  It is important that we adhere to these seating times so that we can properly disinfect between meals.  If you prefer to continue to eat lunch in your apartment each day, please do so.  Later this week residents will receive notification of their dining day/time, with details on how to adjust your seating time.  In addition, Jordan and her team will begin holding exercise classes next week, several times per day.  To ensure social distancing, these classes will be limited in size.  We will communicate the procedure to sign up for classes later this week.  Please note that the results of our resident COVID testing may alter this initial plan.

Beauty Salon

One of the most requested services over the past few months has been the beauty salon.  At this time, we are planning to resume limited salon services the week of June 29th.  I am working with the salon owner on processes and procedures for scheduling appointments and disinfecting between residents.  The salon would only be able to have one resident on each side (1 hair service, 1 nail service).  There will be no waiting allowed in the salon at this time.  We will provide additional information about the procedures for requesting salon services in a few weeks.

All of the phased reopening plans are based on the assumption that COVID-19 cases in the city are trending down and that Grand Oaks does not have an outbreak.  We appreciate your patience through these phases as we maintain the safest environment for all.  

Again, thank you for all of your support.  We understand this is a difficult time for all and appreciate your cooperation as we work to keep everyone safe. 

COVID-19 Update: June 5, 2020

Dear Residents and Families;

Grand Oaks continues to work diligently to maintain the safest environment for everyone in the community.  We also continue to have no additional cases of coronavirus in the community.  This week we have continued to work on our phased reopening plan, which we hope to begin in the next few weeks.  Our discussion with the mayor confirmed that the proactive measures we put in place have kept our residents and staff safe through this pandemic.  After reviewing the process of a phased opening, she explained that she does not expect long term care facilities to be open to the public until COVID-19 cases in the city become “sporadic.” 

Our phase 2 plan will include scheduled outdoor/courtyard family visits with subsequent scheduled indoor visits at a later date.  We are also working on securing official reopening dates for communal dining, communal activities and beauty salon services.  Each of the aforementioned services will look very different upon reopening.  We will continue to provide for social distancing, all residents will be required to wear masks in any common spaces and we must adhere to guidelines provided by the CDC, DC Health and Johns Hopkins.   All of the phased reopening plans are based on the assumption that COVID-19 cased in the city are trending down and that Grand Oaks does not have an outbreak.  We appreciate your patience through these phases as we maintain the safest environment for all.

AL Resident COVID-19 Testing

This week we met with the DC Health Strike Team who assist with mass testing of residents in long term care communities.  We are currently finalizing a plan to test all residents in the Assisted Living neighborhood next week.  I expect to have a confirmed plan to share by Monday to all residents and families.  This testing will not include the Oasis neighborhood residents at this time.  As a reminder, mass testing was conducted in the Oasis neighborhood several weeks ago. 

Father’s Day

As Father’s Day approaches, our team is working on creative ways to celebrate our fathers.  We are requesting that you submit pictures of your family or personal notes that we can use to create a memorable day for them during these unprecedented times.   Please send photos attached in an email to Jordan Asrat at yasrat1@jhmi.edu.  Photos must be submitted by June 12, 2020. 

As we head into the weekend, we will continue to provide our 1 to 1 exercise program, friendly visits and afternoon smoothies to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7am – 7pm        Adele
Saturday 7pm – 7am        Florence
Sunday 7am – 7pm           Adele
Sunday 7pm – 7am           Florence

Again, thank you for all of your support.  We understand this is a difficult time for everyone and appreciate your cooperation as we work to keep everyone safe. 

COVID-19 Update: May 29, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone.  We also continue to have no new cases of COVID-19 in either the Assisted Living or the Oasis neighborhood.  This week D.C. Mayor Muriel Bowser announced that she would end the stay at home order effective today, May 29, 2020.  Grand Oaks is currently working on our phased reopening plan which will begin with limited communal dining and activity programs.  We have a meeting with the Mayor next week to discuss Assisted Living specific concerns and phased plans.  We anticipate communicating more information about our phased plan later next week. 

Father’s Day

As Father’s Day approaches, our team is working on creative ways to celebrate our fathers.  We are requesting that you submit pictures of your family or personal notes that we can use to create a memorable day for them during these unprecedented times.   Please send photos attached in an email to Jordan Asrat at yasrat1@jhmi.edu.  Photos must be submitted by June 12, 2020. 

As we head into the weekend, we will continue to provide our 1 to 1 exercise program, friendly visits, and afternoon smoothies to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7am – 7pm        Bianca
Saturday 7pm – 7am        Josephine
Sunday 7am – 7pm           Bianca
Sunday 7pm – 7am           Josephine

Again, thank you for all of your support.  We understand this is a difficult time for everyone and appreciate your cooperation as we work to keep everyone safe. 

COVID-19 Update: May 22, 2020

Dear Residents and Families;

The Grand Oaks team continues to work diligently to maintain the safest environment for everyone in the community.  This week we were challenged with relocating residents after a fire and subsequent flood.  We sincerely apologize for the inconvenience and appreciate everyone’s patience as we work to restore several apartments. 

Phased Reopening

Mayor Bowser has announced that she will revisit the Washington D.C. stay at home order next week and may make adjustments based on activity this weekend.  Grand Oaks is working on a phased reopening plan that utilizes guidance from CMS (Centers for Medicare and Medicaid Services), DC Health, and Johns Hopkins.  Our community reopening timeline will be very conservative to ensure we continue to maintain the safest environment for all.  We will provide additional communication as we finalize these plans.

Package Deliveries

As a reminder, all deliveries by families must arrive sealed in an appropriate cardboard box or packaging that may be electrostatically disinfected prior to entering the community.   Please do not forget to label the package with either the resident’s name or suite number.  Packages left at the designated drop spot are disinfected around noon and 4:00 pm.  Anything delivered after this will be disinfected the following calendar day.

As we head into the weekend, we will continue to provide our 1 to 1 exercise program, friendly visits, and afternoon social to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7am – 7pm        Adele
Saturday 7pm – 7am        Florence
Sunday 7am – 7pm           Adele
Sunday 7pm – 7am           Florence

Again, thank you for all of your support.  We understand this is a difficult time for everyone and appreciate your cooperation as we work to keep everyone safe. 

COVID-19 Update: May 19, 2020

Dear Residents and Families;

The Grand Oaks team continues to work diligently to maintain the safety of everyone in our community.  Things are almost back to “quarantine normal” following the microwave fire on Saturday.  We have had to temporarily relocate several residents who sustained water damage in their rooms from the sprinkler head.  Our team will be working with a restoration company for the next few weeks making necessary repairs to restore all of the affected apartments. 

It is hard to believe that we have been isolating for over 9 weeks and that we are publishing our 64th edition of the Daily Telegraph tomorrow.  We are all ready to get back to life before COVID, although we know life will be different in the future. 

Mayor Bowser has now extended the Washington D.C. stay at home order through June 8, 2020.  In addition, CMS has provided guidelines to skilled nursing communities that include future plans for phased visitation.  Although we are not classified as a skilled nursing community, we will be utilizing these guidelines as a reference for creating our phased plan for reopening to additional services and visitation.  At this time, we are still several weeks away from any changes to our current daily routines.  I will continue to provide updates as indicated. 

I understand how difficult these times are and appreciate everyone’s support as we manage through this crisis.

COVID-19 Update: May 15, 2020

Dear Residents and Families,

The Grand Oaks team continues to work to provide the safest environment for everyone in the community. 

Universal Gowning

This week we implemented universal gowning in both the Assisted Living and Oasis neighborhoods in the community.  After our initial implementation, we made an adjustment to have the dining team assist with the breakfast delivery.  

DC Board Of Elections

We have received the absentee ballot request forms for the upcoming election.  If you are already registered to vote, your request form will be delivered to your room this evening.  If you are interested in registering to vote, please contact Jordan Asrat at 202-660-7881 or yasrat1@jhmi.edu.

Weekend Nurse Supervisor

This weekend we will continue to provide our 1 to 1 exercise program, friendly visits, and afternoon social/hydration carts to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7 am – 7 pm Bianca
Saturday 7 pm – 7 am Josephine
Sunday 7 am – 7 pm Bianca
Sunday 7 pm – 7 am Josephine

We continue to appreciate all of your support through these difficult times.

COVID-19 Update: May 12, 2020

Residents and Families;

Grand Oaks continues to implement proactive measures to maintain the safety of everyone in the community.

Universal Gowning

Effective tomorrow afternoon, we will implement universal gowning for anyone entering a resident apartment in both the Assisted Living and Oasis neighborhoods.  Today we completed mounting the hooks in all resident rooms, placed the gowns in the bins outside the rooms, and will be placing the gloves and hand sanitizer prior to implementation tomorrow.  Each Nurse, CNA, and/or PDA/Companion will hang their gown on the back of the doors during their specific shift and remove them at the end of each shift.

Meal Delivery

As communicated previously, our dining team will be coordinating Assisted Living meal delivery with the care team.  The current processes in the Oasis neighborhood will not be changing.  In preparation today we removed all items from the shelves outside each resident suite.  We will utilize these shelves for meal and hydration delivery.

Effective tomorrow afternoon, the dining team will partner with the care team to deliver meals to the resident rooms.  We expect that while delivery during lunch and dinner may be slightly slower, we do not need to adjust our delivery window at this time.  In terms of breakfast, we will be implementing 4 delivery windows based on preferences learned over the past 8 weeks.    We will communicate the assigned specific breakfast delivery windows tomorrow afternoon to each suite.

The windows for breakfast delivery beginning Thursday, May 14th will be as follows:

7:30am – 8:00am
8:00am – 8:30am
8:30am –  9:00am
9:00am – 9:30am

Please note that we will make adjustments for the first several days of implementation as needed.

Hydration Carts

Effective tomorrow afternoon, we will adjust the process for our hydration cart.  The kitchen will begin preparing daily smoothies for each hydration cart and the dining team will deliver the smoothies during the afternoon engagement and movement groups.  We will also pass these smoothies room to room based on resident preference.

As always, we sincerely appreciate everyone’s patience and support as we manage through unprecedented times.

COVID-19 Update: May 11, 2020

Dear Residents and Families,

Grand Oaks continues to work diligently to implement proactive measures to maintain the safest environment for everyone. 

Universal Gowning

As previously mentioned, we are working on implementing universal gowning for all resident rooms.  We began installing hooks on the back of each resident room door this weekend which will be used to hang reusable gowns during this COVID crisis.  All staff entering rooms will be expected to wear appropriate masks, eye protection, gown, and gloves once this program is fully implemented.  This includes all Private Duty Aides and Companions.  Staff gowns will be removed at the end of each shift and replaced with new gowns. Today we also placed gray storage bins at each apartment door.  These bins will contain the new gowns and additional PPE supplies needed for this implementation.  We expect to finalize the standard operating procedure this week and will communicate the implementation date once finalized. 

This implementation will involve several operational changes, including changes to our current dining delivery process.  Once implemented, the dining team will no longer enter the resident apartments.  We are coordinating with the CNAs to streamline the meal delivery process as much as possible.  Additionally, as the CNAs and the LPNs require additional time to gown and remove additional PPE, the time required to deliver care may increase.  Every proactive measure that we implement is intended to provide an additional layer of protection from this virus.   I expect that the first few days of implementation may present unforeseen challenges and ask for your patience while we work through these changing processes. 

DC Primary Election

As a reminder, due to Coronavirus (COVID-19), the DC Board of Elections (DCBOE) has modified its process of registering voters and facilitating absentee voting at Assisted Living communities for the 2020 June Elections.  This year, they are unable to personally assist you with filling out the forms to register to vote or to request an absentee ballot for the June 2 Primary Election.  Their policy does allow them to drop off the forms.  If you choose to use the forms, you will have approximately a week from the date of delivery to complete and sign the forms before DCBOE staff return for the scheduled pick up.   If you have computer access you can complete your forms online.  Please reach out to Jordan Asrat, Director of Activities, yasrat1@jhmi.edu, if you need assistance.  

The following links are for filling out the Absentee Voter Ballot Request Form and Registering to Vote:

Thank you again for your patience and understanding during these unprecedented times.

COVID-19 Update: May 8, 2020

Dear Residents and Families;

Grand Oaks continues to monitor the best way to manage the current COVID19 crisis and make adjustments as needed to maintain the safest environment for everyone in the community. 

Universal Gowning/Gloving

At this time, we are working on a plan to implement universal gowning and gloving of all team members entering resident apartments.  We hope to finalize the standard operating procedure next week.  In preparation, our team will begin mounting “Command Strip” hooks on the back of all of the resident apartment doors this weekend.  We will communicate additional details about the implementation once finalized. 

Virtual Visit Update

As previously communicated, we will no longer be assisting residents with using their personal devices for FaceTime or Skype calls.  Instead, our team will continue to use our community devices to make the calls.  We have purchased a few height-adjustable rotating floor stands that mount our device and create a “contactless” opportunity for our residents and staff to safely conduct these virtual visits. 

Over the past few weeks, we have noticed that if a resident is hard of hearing or needs assistance, we have been getting closer than safely indicated to assist in translation during the call.  In order to maintain the safety and well-being of everyone involved, we will no longer be able to provide this translation. If you have any specific questions, please contact Jordan Asrat at yasrat1@jhmi.edu

This weekend we will continue to provide our 1 to 1 exercise program, friendly visits, and afternoon social/hydration carts to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7 am – 7 pm Adele
Saturday 7 pm – 7 am Florence
Sunday 7 am – 7 pm Adele
Sunday 7 pm – 7 am Florence

As we head into Mother’s Day weekend, our entire team would like to wish everyone a safe and happy Mother’s Day.  The activity team has a wonderful day planned to celebrate on Sunday.  Thank you again for your patience and understanding during this difficult time.

COVID-19 Update: May 5, 2020

Dear Residents and Families;

As you know, we completed COVID19 testing of all residents in the Oasis memory care neighborhood after learning of a positive result yesterday.  Today, we learned that 2 of the 28 residents in Oasis have tested positive.  Both residents have been and continue to be asymptomatic. We have immediately implemented additional personal protective equipment (PPE) for all personnel caring for these residents, have added HEPA air filters in the specific resident rooms, and are working to have indicated staff tested in the next few days. I will continue to provide updates as additional information becomes available.  For those families who employ Private Duty Aides, please speak with them about the importance of universal masking and eye protection at all times when in the community. 

DC Primary Election

As a reminder, due to Coronavirus (COVID-19), the DC Board of Elections (DCBOE) has modified its process of registering voters and facilitating absentee voting at Assisted Living communities for the 2020 June Elections. This year, they are unable to personally assist you with filling out the forms to register to vote or to request an absentee ballot for the June 2 Primary Election. Their policy does allow them to drop off the forms.  If you choose to use the forms, you will have approximately a week from the date of delivery to complete and sign the forms before DCBOE staff return for the scheduled pick up. If you have computer access you can complete your forms online. Please reach out to Jordan Asrat, Director of Activities, yasrat1@jhmi.edu, if you need assistance. The following links are for filling out the Absentee Voter Ballot Request Form and Registering to Vote. 

Register to Vote: https://www.vote4dc.com/ApplyInstructions/Register

Absentee Voting: https://www.vote4dc.com/applyinstructions/absentee

We continue to appreciate your support during this unprecedented time as we work to maintain the safest environment for everyone.

COVID-19 Update #2: May 4, 2020

Dear Residents and Families;

The Grand Oaks team continues to work diligently to maintain the safest environment for our residents.  This afternoon we were informed that a resident who recently moved out of the Oasis neighborhood has tested positive for COVID19.  We have decided to institute mass testing for the Oasis residents immediately.  In addition, we are working on the logistics and potential for completing mass testing of the care team in the Oasis neighborhood.  I will further communicate these details as they become available. 

At this time, the engagement and movement groups will only occur in the Assisted Living neighborhood. 

Thank you again for all of your support.

COVID-19 Update: May 4, 2020

Dear Residents and Families;

Today we will begin offering our engagement and movement groups again for all residents.  As a reminder, residents are assigned to a group at either 10:30 am or 3:30 pm.  Our team will be around to invite residents to participate.

Immediately following each group a team of housekeepers completes a full disinfecting of the floors.  This process includes electrostatic disinfecting of door handles, handrails, furniture, and other high touch areas.

We understand how difficult the past 2 weeks have been on everyone and appreciate your patience and support as we work to ensure the safety of our residents.

COVID-19 Update: May 1, 2020

Dear Residents and Families,

I hope everyone is continuing to stay safe through the current COVID-19 situation.  Grand Oaks continues to only have 1 resident who has tested positive for COVID-19.  They continue to be away from the community at this time.

Engagement and Movement

Since our residents have remained stable for almost 2 weeks, we are still planning on re-engaging the walking groups on Monday, May 4, 2020.  I will publish another update early Monday morning to confirm.  Should anything change with respect to the health of our residents, we will immediately re-evaluate this plan.

Mother’s Day

As Mother’s Day approaches, our team is working on creative ways to celebrate our residents.  We are requesting that you submit pictures of your family or loved ones that we can use to create a memorable day for them during these unprecedented times.  Please send photos attached in an email to Jordan Asrat at yasrat1@jhmi.edu.  As a reminder, photos must be submitted by this evening.

DC Primary Election

Due to Coronavirus (COVID-19), the DC Board of Elections (DCBOE) has modified its process of registering voters and facilitating absentee voting at Assisted Living communities for the 2020 June Elections.  This year, they are unable to personally assist you with filling out the forms to register to vote or to request an absentee ballot for the June 2 Primary Election.  Their policy does allow them to drop off the forms.  If you choose to use the forms, you will have approximately a week from the date of delivery to complete and sign the forms before DCBOE staff return for the scheduled pick up.   If you have computer access you can complete your forms online.  Please reach out to Jordan Asrat, Director of Activities, yasrat1@jhmi.edu, if you need assistance.  The following links are for filling out the Absentee Voter Ballot Request Form and Registering to Vote:

As we head into the weekend, we will continue to provide our 1 to 1 exercise program, friendly visits, and afternoon social/hydration carts to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7 am – 7 pm Bianca
Saturday 7 pm – 7 am Josephine
Sunday 7 am – 7 pm Bianca
Sunday 7 pm – 7 am Josephine

Thank you again for your patience and understanding during this difficult time.

COVID-19 Update: April 27, 2020

Dear Residents and Families;

I wanted to provide an update about the community.  We continue to only have 1 resident who has tested positive and they remain outside of the community at this time.  Our team is continuing all of our proactive screening and monitoring of residents, which includes twice-daily temperature checks and pulse oximetry monitoring.  Additionally, we continue to screen and monitor all essential personnel in the community. 

Engagement and Movement

Since our residents have remained stable for the past week, we are planning on re-engaging the walking groups on Monday, May 4, 2020.  Should anything change with respect to the health of our residents, we will immediately re-evaluate this plan. 

Birthday Celebrations

Jordan and her team have been working hard to create memorable celebrations for our residents during this pandemic.  If you have a loved one celebrating a birthday and would like to plan a FaceTime, Skype, or Zoom event, please contact her at yasrat1@jhmi.edu.  In addition, if you would like your loved one to send a special message to a family member (son, daughter, grandchild) to celebrate their birthday, please reach out to Jordan. 

I appreciate your patience and support through this COVID crisis.  I understand how difficult it is on all of our residents and am thankful for your support as we work to keep everyone at Grand Oaks safe.

COVID-19 Update: April 24, 2020

Dear Residents and Families,

The Grand Oaks team continues to work diligently to maintain the safety of our residents and essential personnel.  We have had no additional residents test positive this week.  We continue to have only 1 resident who has tested positive, they have not returned to the community at this time.  Effective this morning Johns Hopkins updated their guidance to include distribution of full-face shields for all of the clinical staff.  Our Nurses and CNAs have now been issued full-face shields for use while providing care. 

Pulse Oximetry Monitoring

As we continue to learn more about the COVID-19 virus, we look for additional ways to proactively monitor our residents.  Effective Monday, April 27, 2020, we will implement twice daily pulse oximetry monitoring for all residents.  This monitoring will occur in conjunction with the twice-daily temperature checks. 

Virtual Visits/Technical Support

As things continue to evolve, we are working to adjust our procedures to maintain the safest environment in our community.  At this time, we will no longer be assisting residents with using their personal devices for FaceTime or Skype calls.  Instead, our team will continue to use our community devices to make the calls.  We have purchased a few height-adjustable rotating floor stands that mount our device and create a “contactless” opportunity for our residents and staff to safely conduct these virtual visits.  If you would like us to coordinate a virtual visit, please contact Jordan Asrat at yasrat1@jhmi.edu.  Additionally, we will begin limiting the technical support provided by the Activity Department to further ensure resident and staff safety.  If there are urgent technical needs, please contact Jordan so she can review safer alternative options with you. 

Mother’s Day

As Mother’s Day approaches, our team is working on creative ways to celebrate our residents.  We are requesting that you submit pictures of your family or loved ones that we can use to create a memorable day for them during these unprecedented times.  Please send photos attached in an email to Jordan Asrat at yasrat1@jhmi.edu.  Photos must be submitted by May 1, 2020. 

Thank you again for your support as we continue to manage through this difficult time.

COVID-19 Update: April 21, 2020 (update #2)

Dear Residents and Families;

Our team continues to work diligently to maintain the safest environment at Grand Oaks.  As you know, we had our first resident test positive Sunday for coronavirus. The resident is not currently receiving care in the community, therefore we have no COVID positive residents in the community at this time.  This morning I sent an update that details the processes that are currently in place for anyone who is symptomatic. 

Virtual Visits/Technical Support

As things continue to evolve, we are working to adjust our procedures to maintain the safest environment in our community.  At this time, we will no longer be assisting residents with using their personal devices for FaceTime or Skype calls.  Instead, our team will continue to use our community devices to make the calls.  We have purchased a few height-adjustable rotating floor stands that mount our device and create a “contactless” opportunity for our residents and staff to safely conduct these virtual visits.  If you would like us to coordinate a virtual visit, please contact Jordan Asrat at yasrat1@jhmi.edu.  Additionally, we will begin limiting the technical support provided by the Activity Department to further ensure resident and staff safety.  If there are urgent technical needs, please contact Jordan so she can review safer alternative options with you. 

Mother’s Day

As Mother’s Day approaches, our team is working on creative ways to celebrate our residents.  We are requesting that you submit pictures of your family or loved ones that we can use to create a memorable day for them during these unprecedented times.  Please send photos attached in an email to Jordan Asrat at yasrat1@jhmi.edu.  Photos must be submitted by May 1, 2020. 

In addition to all of the support our residents and families have provided, I wanted to let you know that the community at large has been extremely supportive of the Grand Oaks team.  Over the last several weeks, we have received meal deliveries for all shifts, donations of snacks and phone calls just to say thank you.  During this most difficult time, it is wonderful to see the outpouring of support for our team.  I want to send a heartfelt thank you to all of you from all of us at Grand Oaks.  We will continue to work diligently to provide the safest environment to care for our residents.

COVID-19 Update: April 21, 2020

Dear Residents and Families,

We want to continue to thank you for your ongoing support with the processes we have put in place during the COVID19 pandemic.  I have communicated with many of you over the past day or so and wanted to provide additional clarity of the processes in place at Grand Oaks.  I have outlined some of the procedures below for both resident and staff monitoring and testing that we have coordinated in partnership with Sibley and Johns Hopkins.   

For residents, we continue to have ongoing symptom and temperature monitoring twice daily as a proactive measure.  Any time that a resident becomes symptomatic, the nursing management team is consulted, the resident’s primary care provider and emergency contact are notified, and the resident is then sent to the Sibley Emergency Department for evaluation, testing if indicated, and subsequent treatment if required.  At this time, all care for COVID19 positive residents is provided in the hospital inpatient setting.  If a resident was not appropriate for a hospital inpatient setting based on their symptoms and medical status not meeting criteria, a plan would be put in place for them to return to Grand Oaks under isolation measures with dedicated staff trained in appropriate personal protective equipment as per the CDC guidelines.  Our close collaboration with Sibley and Johns Hopkins has allowed us to ensure we have ample resources available to care for all residents.  Our partnership also allows us to put proactive measures in place for additional scenarios that may arise.

For staff, we continue to conduct ongoing temperature monitoring upon entering the community and screening of symptoms that are directly reported to the Johns Hopkins Occupational Health Team as a proactive measure.  All staff have been issued masks and eye protection for use when in the community.  Staff members who are symptomatic are not permitted in the community.  Any staff with symptoms undergo screening conducted personally by the Occupational Health Team to include symptom monitoring and testing if indicated.  Team members have access to a 24/7 hotline that they can call in to receive this guidance and direction for any symptoms.  As with any medical condition, the Occupational Health Team is then responsible for clearing any staff member prior to their return to work per the CDC guidelines.  Our affiliation with Johns Hopkins allows staff to have immediate access to medical care and testing which adds an additional layer of proactive monitoring.  There have also been numerous resources available to staff by Johns Hopkins to help support them as front line personnel during this difficult time to include mental health support, transportation, child care, and lodging assistance. 

We continue to be dedicated to taking every step possible to create the safest environment for our residents and staff at Grand Oaks. 

COVID-19 Update: April 19, 2020

Dear Residents and Families,

We have a resident being treated outside of Grand Oaks that today has tested positive for COVID19.  We do not have any COVID19 positive residents in the community currently.  We continue to monitor all residents and all staff for symptoms and continue to conduct daily temperature monitoring.  Our housekeeping team continues to work diligently to clean and disinfect the community.  At this time, we have decided to pause the engagement and movement groups effective immediately.  We continue to assess all of our processes and procedures to ensure the safest environment for our residents.

As always, the health and well-being of residents and staff members is our top priority.  Our entire team appreciates your support during these unprecedented times.  We will continue to work diligently to keep our residents and essential personnel safe. 

COVID-19 Update: April 17, 2020

Dear Residents and Families;

Our team continues to work diligently to maintain the safest environment for our residents and essential personnel at Grand Oaks.  At this time, we continue to have no positive resident cases in the community.  There have also been no occupationally acquired staff cases in the community.   We continue to monitor all residents and essential personnel for symptoms and temperature monitoring.

Beginning on Monday, our staff will be wearing protective eye wear as per Johns Hopkins recommendations.  The eye protection is an additional piece of Personal Protective Equipment (PPE) that we are issuing to continue to maintain the safest environment during the current COVID-19 situation.

Dining

Beginning Monday, we are enhancing our breakfast options to provide a larger variety to the residents.  In addition to the daily breakfast specials, we will be adding a second special offering as specified below.  The menus will have these options printed so residents may easily circle their orders.

Monday – Eggs any style – over easy, over medium, over hard
Tuesday – Poached Egg
Wednesday – Eggs any style – over easy, over medium, over hard
Thursday – Pancakes
Friday – Poached Egg
Saturday – French Toast

Family Deliveries

As a reminder, all deliveries by families must arrive sealed in an appropriate cardboard box that may be electrostatically disinfected prior to entering the community.  We will eliminate the specific drop off time, as packages may be left at the designated drop spot any time before 5pm to be disinfected and delivered on the same day.

As we head into the weekend, we will continue to provide our 1 to 1 exercise program, friendly visits and afternoon social to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7am – 7pm        Bianca
Saturday 7pm – 7am        Josephine
Sunday 7am – 7pm           Bianca
Sunday 7pm – 7am           Josephine

As we continue to manage the current COVID-19 situation, we recognize that there may be a long road ahead.  Our team continues to offer SKYPE and FaceTime calls, 1 on 1 exercise class, friendly visits, and daily social and hydration carts to engage with our residents.  If you are interested in more information about any of these items, please contact Jordan, Director of Activities, at yasrat1@jhmi.edu.

Again, thank you for all of your support.  We understand this is a difficult time for everyone and appreciate your cooperation as we work to keep everyone safe.

COVID-19 Update: April 13, 2020

Dear Residents and Families,

Our team continues to work diligently to maintain the safest environment for our residents and essential personnel at Grand Oaks.  At this time, we continue to have no positive resident cases in the community.  

We also continue to look for ways to better serve our residents through these tough times.  At the end of last week, we enhanced our dinner menu to add a third alternating entree.  Beginning last Thursday, our residents now also have the option of Filet Mignon, Crab Cakes and Salmon each twice per week in addition to the 2 dinner entrees already available.  We are also expanding our house salad offering on Tuesday this week.  Chef Andrew and I are working on finalizing additional breakfast items to be offered later this week as well.

As we continue to manage the current COVID-19 situation, we recognize that there may be a long road ahead.  Our team continues to offer SKYPE and FaceTime calls, 1 on 1 exercise class, friendly visits, and daily social and hydration carts to engage with our residents.  If you are interested in more information about any of these items, please contact Jordan, Director of Activities, at yasrat1@jhmi.edu.

Again, thank you for all of your support.  We understand this is a difficult time for everyone and appreciate your cooperation as we work to keep everyone safe.

COVID-19 Update: April 10, 2020

Our team continues to work diligently to maintain the safest environment for our residents and essential personnel at Grand Oaks.  At this time, we continue to have no positive resident cases in the community.  

This week, Grand Oaks completed our first telemedicine appointments for our residents.  The Wellness team was instrumental in the completion of 15 telemedicine appointments with resident physicians.  This technology gives us the ability to ensure our residents continue to receive great care from their physicians while remaining safe in their apartments.  This week we were also able to coordinate urgent podiatry appointments for our residents. 

Our nurse leaders partnered with Legacy Healthcare this week to identify and discuss residents who would benefit from Physical, Speech or Occupational therapies.  Referrals have been made to the therapy team for further evaluation.

As we approach Easter, our dining team has been working on passover meal accommodations as requested.  Additionally, the activities team will be assisting with streaming Easter services for residents and delivering special treats during the meals on Sunday.

As we head into the weekend, we will continue to provide our 1 to 1 exercise program, friendly visits and afternoon social to the residents.  The following team members will be the nursing supervisor on duty.  They can be contacted at 202-437-0346.

Saturday 7am – 7pm        Adele
Saturday 7pm – 7am        Florence
Sunday 7am – 7pm           Adele
Sunday 7pm – 7am           Florence

Again, thank you for all of your support.  We understand this is a difficult time for everyone and appreciate your cooperation as we work to keep everyone safe.

COVID-19 Update: April 6, 2020

Dear Residents and Families,

We continue to work diligently to maintain the safest environment for our residents and staff at Grand Oaks.  At this time, we continue to have no positive resident cases in the community.  As discussed in the notice dated April 3, 2020 we have implemented our new package disinfecting process outside the community.  We are only accepting package deliveries outside the community with scheduled disinfecting occurring twice per day.  I have copied the reminder about family deliveries below.

Family Deliveries

Beginning on Monday, all deliveries by families must arrive sealed in an appropriate cardboard box that may be electrostatically disinfected prior to entering the community.  We will eliminate the specific drop off time, as packages may be left at the designated drop spot any time before 5pm to be disinfected and delivered on the same day.   At this time, we would prefer families not deliver food to the community. 

Additionally, all staff and essential personnel are now following our universal masking policy while in the community.  All residents were also given masks and are required to wear these when participating in our engagement and movement groups.  If you have questions about this requirement, please reach out to Katelyn Manning, Director of Nursing, at 202-660-7312.

Our team continues to provide personal visits, SKYPE and FaceTime calls, Instagram stories, 1-on-1 exercise groups, weekday engagement and movement groups and delivery of the Grand Oaks Telegraph to support our residents during this difficult time.  We appreciate all of your support over the past few weeks as we all try to manage the current COVID-19 situation.

COVID-19 Update: April 3, 2020

Dear Residents and Families,

Grand Oaks continues to stay abreast of all CDC and Johns Hopkins guidance to maintain the safest environment for our residents and staff.  The knowledge regarding COVID-19 is rapidly expanding, and the situation and degree of community transmission is also rapidly evolving. This prompts us to update our procedures to reflect the current situation regarding issues such as wearing masks and limiting potential exposures.  It is known that a mask achieves source control and decreases the risk of spreading infection to others.  Effective this morning, all Grand Oaks staff and essential personnel have adopted the practice of universal masking in the community. Essentially, all individuals in the community will wear masks 100% of the time.  Our agency and vendor partners have been notified of this new procedure and have contacted their staff to supply them with masks.  In the event they do not have a mask, one will be provided during their COVID 19 screening at the Front Desk upon entry into the community. 

For our residents, it is now required for a mask to be worn when outside of their apartment such as during their designated walking and engagement time during the day.  Residents are not expected to wear a mask in their apartments.  Today, Grand Oaks will provide each resident with a mask.   I have attached the notice that will be distributed with the mask.

The current guidelines for duration of mask usage includes continuing to use a single mask until it is wet, soiled, compromised, or damaged.  The reuse of masks are essential to ensuring that we maintain good stewardship of the Personal Protective Equipment so that supplies continue to be available throughout the COVID19 pandemic.  If you have any specific questions about these new guidelines, please contact Katelyn Manning, Director of Nursing, at 202-660-7312.

As always, we appreciate your support as we continue to work to ensure the safety of everyone at Grand Oaks.

COVID-19 Update: April 1, 2020

Dear Residents and Families,

I hope everyone is staying well.  Our residents remain well at this time with no positive cases.  We continue to screen, clean, disinfect, and monitor all residents, staff and essential personnel throughout the day.  I have provided a few new updates below and included some standing recommendations and processes for the community. 

Resident Daily Social and Hydration Carts

Yesterday we reintroduced the Activity Department’s “Daily Resident Socials” with a twist in both our Assisted Living and Oasis Neighborhoods.  Our nursing team is offering daily hydration options each afternoon.  For residents who are out during the Engagement and Wellness groups, they are able to socialize with their neighbors while maintaining the appropriate social distancing of 6 feet and partake in these refreshments.  For those residents in their apartments, we are delivering the hydration options directly to them.  This has brought a new energy to our residents! 

Resident Temperature Screening

As the prevalence of COVID-19 continues to grow in the country, we continue to look for ways to increase the safety and proactive monitoring of all residents.  We will be looking into guidance of increasing this screening to twice a day and will provide updates about implementation of this process once finalized.

Masks

Grand Oaks continues to follow all CDC and Johns Hopkins guidelines regarding wearing masks in the community.  At this time, the recommendation remains that masks are only utilized for specific scenarios based on potential exposure.   Katelyn Manning, the Director of Nursing, and I also continue to meet daily (7 days/week) with the Sibley leadership team and COVID-19 Command center where guidelines and procedures are reviewed.   As recommendations are changed, we will actively put them into place and provide you with notifications.   

Deliveries

It has been great seeing many families delivering items to their loved ones.  This is a reminder that, we will only accept deliveries from families between the hours of 3:30pm – 4:30pm as a measure to reduce the risk of exposure in the building.  If you have a delivery, please visit Grand Oaks during this window of time.  Do not plan on entering the community, a member of our team will come out to accept the delivery for you.  Please be sure that your delivery has the resident name and/or room number listed on it.  We will continue to accept daily deliveries from the US Postal Service, UPS, the pharmacy and any other professional delivery service.  We will continue to monitor the professional delivery services and communicate any changes as they are implemented.  If you have any questions about delivery to the community, please contact Fema Watson-Brown, at fwatson5@jhmi.edu.

CDC Travel Advisory

You may be aware that the CDC issued a travel advisory for New York, New Jersey, and Connecticut.  If you have traveled to any of these areas, we ask that you adhere to the recommended 14 day quarantine and not come to Grand Oaks to deliver any items to your loved one.  If you have any specific questions about this, please contact me.

Instagram

Grand Oaks has created a new private Instagram account, our handle is “grandoaksdc”.  Riley Anderson, our Administrative Assistant, will be leading the charge on this account and work with the entire leadership team on creating content with our residents and families.  If you are interested in opting in as a resident or would like to opt in on behalf or your loved one, please send an email to Riley at rande102@jhmi.edu and copy me with the following statement that you understand this shared social network: 

I, (insert name), consent and agree to allow Grand Oaks to share photos and videos of me and/or my loved one on the Grand Oaks Instagram account.  I understand that this is a private account, therefore only Grand Oaks families, residents, and employees will be able to view the posts. “

Submission of an email opt in signifies your permission to use photo/video clips of you or your loved one.  If you have questions or want to learn more about Instagram and how it will be used, please contact Riley at 202-660-7904 or by email.  We hope this will be another medium to increase interaction and communication between our residents and families.

Again, thank you for all of your support.  We understand this is a difficult time for all of our residents and families and appreciate your cooperation as we work to keep everyone safe.

COVID-19 Update: March 30, 2020

Dear Residents and Families,

Our teams continue to work diligently to provide the safest environment possible for our residents during this COVID-19 situation.  I have a few new updates to share regarding a variety of topics.

Deliveries

It has been great seeing many families delivering items to their loved ones.  As COVID-19 becomes more prevalent in our area, we continue to look for ways to maintain the safest environment for our residents.  Beginning tomorrow, we will only accept deliveries from families between the hours of 3:30pm – 4:30pm.  If you have a delivery, please visit Grand Oaks during this window of time.  Do not plan on entering the community, a member of our team will come out to accept the delivery for you.  Please be sure that your delivery has the resident name and/or room number listed on it.  We will continue to accept daily deliveries from the US Postal Service, UPS, the pharmacy and any other professional delivery service.  We will continue to monitor the professional delivery services and communicate any changes as they are implemented.  If you have any questions about delivery to the community, please contact Fema Watson-Brown, at fwaston5@jhmi.edu.

CDC Travel Advisory

You may be aware that the CDC issued a travel advisory for New York, New Jersey, and Connecticut.  If you have traveled to any of these areas, we ask that you adhere to the recommended 14 day quarantine and not come to Grand Oaks to deliver any items to your loved one.  If you have any specific questions about this, please contact me.

Instagram

Grand Oaks has created a new private Instagram account, our handle is “grandoaksdc”.  Riley Anderson, our Administrative Assistant, will be leading the charge on this account and work with the entire leadership team on creating content with our residents and families.  If you are interested in opting in as a resident or would like to opt in on behalf or your loved one, please send an email to Riley at rande102@jhmi.edu and copy me with the following statement that you understand this shared social network:

I, (insert name), consent and agree to allow Grand Oaks to share photos and videos of me and/or my loved one on the Grand Oaks Instagram account. I understand that this is a private account, therefore only Grand Oaks families, residents, and employees will be able to view the posts. “

Submission of an email opt in signifies your permission to use photo/video clips of you or your loved one.  If you have questions or want to learn more about Instagram and how it will be used, please contact Riley at 202-660-7904 or by email.  We hope this will be another medium to increase interaction and communication between our residents and families.

Dog Walkers

We have been working individually with dog walkers for our residents to ensure care for the pets that reside in the community.  Additionally, we have had pet visits during this time of visitor restrictions.  Beginning tomorrow morning, all dog walkers should arrive at the community at 8am for morning walks and 6pm for evening walks.  The dog walkers do not need to enter the lobby, our team will come outside to hand off the dog and then retrieve the dog after the walk.  If you are interested in dropping off a dog to spend the day with your loved one, we ask that you also adhere to these time guidelines.

Census Forms

Many of our residents have received US Census Bureau forms in the mail recently.  I wanted to clarify that the Census Bureau classifies Assisted Living communities similar to Skilled Nursing communities and the Census Bureau will contact us for a total resident count.  There is no need to complete the form, please let me know if you have any questions.

Again, thank you for your support during these unprecedented times.

COVID-19 Update: March 26, 2020

Dear Residents and Families,

Our team continues to make every effort to assist our residents in being comfortable and safe during this COVID-19 situation.  Today we had many residents who took part in our walking groups.  Additionally, many residents enjoyed social distancing visits on the outdoor patios.

The leadership team continues to monitor the CDC guidelines and participate in daily meetings with Sibley Hospital leadership as we manage the ongoing changes to recommendations.  The measures we have put in place have proven to be successful in keeping our residents safe.  We can’t stress enough the importance of social distancing and our current isolation measures, since we know our resident population is vulnerable to this virus and the future trajectory and severity is unknown.

We are currently working on several new engagement opportunities for residents and families that we hope to roll out next week.  These include a new Temi robot, named “Oakie”, who can assist with virtual visits, museum tours and other engaging activities.  We are also researching a private Instagram account to share stories, pictures and video to families of residents who choose to opt in to this social network.  I will provide additional details next week.

On behalf of the entire team, thank you again for your support.  We will continue to work to provide the best care to all residents in the safest manner possible.

COVID-19 Update: March 24, 2020

Dear Residents and Families,

Good afternoon, we continue to make every effort to assist our residents in being comfortable during this COVID-19 situation while still ensuring safety needs are met.   

Yesterday we began our walking groups in the community.   Many residents participated in the opportunity to stretch their legs and get fresh air, while others chose to remain in their apartments.  As discussed in the note dated March 23, 2020, we are offering small walking groups in mid-morning sessions and afternoon sessions.  Each resident has been assigned to either a mid-morning or afternoon session.  We understand that some residents and families may be frustrated by the limited “outside” time, but want to reiterate that we are working to keep the community as safe as possible given the known concerns of COVID-19 to our resident population.  After each walking session, the housekeeping team is cleaning and disinfecting the areas to include handrails, door knobs, and country kitchen areas.  It is imperative that we limit any possible exposure to our residents and increase disinfecting after each session. 

Additionally, Jordan Asrat, Director of Activities, and our entire team continue to provide virtual visits with families, 1:1 exercise classes, daily delivery of the Grand Oaks Telegraph, birthday celebrations, as well and individual visits throughout the day.  If you are interested in a virtual visit or have specific activity questions, please contact Jordan at yasrat1@jh.edu.

On behalf of the entire team, thank you for your support.  This is not an easy time for any of us, we will continue to work to provide the best care to all residents in the safest manner possible.

COVID-19 Update: March 23, 2020

Dear Residents and Families,

Good morning!  We continue to make every effort to assist our residents in being comfortable during this COVID-19 situation while still ensuring their safety needs are met.  We recognize the key importance of movement and engagement.  Starting today, we have been able to put a system in place that allows assigned times for our residents Monday – Friday to be in the recommended group sizes out of their apartment with the primary goal being for walks, opportunities to get fresh air on the patios, and seeing their neighbors.  Team members will provide oversight to ensure they are maintaining appropriate social distancing and engaging in behaviors that minimize their risk for exposure such as appropriate hand hygiene, coughing etiquette, and minimizing contact with their eyes, mouth, and face.  At this time, we will start this process by half of the building being assisted mid-morning and the other half of the building mid-afternoon with each session being about 45 minutes long.  Residents will receive a flyer this morning to alert them to which group they are in so they can plan their day.  Team members will come to the resident’s apartments to invite them to designated areas of the building during their assigned times.  For our Oasis neighborhood, each side of the neighborhood will be split into smaller groups and follow this same protocol. By having two blocks of time, it allows for the housekeeping department to thoroughly clean and sanitize these designated areas of the communities between sessions which is critical for infection control purposes. 

As always, we will monitor the efficiency and effectiveness of this process and make adjustments as needed.  We thank you in advance for your cooperation so that we can ensure all 170 of our residents are able to enjoy time outside their apartment. It is important to remember that the COVID-19 future and duration is unknown.  It is of utmost importance that we remain vigilant and deliberate in our actions to keep our residents and community as safe as possible.  This program for movement and engagement is subject to change at any time based on health developments and guidance from the CDC and DC Health.  Please remember that DC Health still has strongly advises that all non-essential medical appointments be postponed until April to limit our population’s exposure to uncontrolled environments such as medical and dental offices that are highly populated.  We are respectfully requesting that everyone do their part in helping fulfill this request.  Should you have any questions or want to discuss a particular situation, please contact Katelyn Manning, Director of Nursing at kgrant21@jhmi.edu.  

Thank you for your ongoing support and dedication to the Grand Oaks community.

COVID-19 Update: March 20, 2020

Dear Residents and Families,

Happy Friday!  I know it has been an extremely long week for all of us.  We appreciate all of your patience and cooperation while we all work together to manage this situation.  I know that there are many reports about shortages of supplies and wanted to provide an update today about Grand Oaks’ supplies.  Katelyn, Shirley and I have worked this week to inventory all of our cleaning, disinfectant, and personal protectant equipment supplies in the community.  We have moved all supplies to a central location for continued allocation to staff as needed.  We also continue to work with the Sibley leadership as we plan for procuring future supplies as this situation continues to evolve.  Several residents have requested a personal supply of cleaning and disinfectant products for their room, unfortunately, we are unable to provide any individual supplies at this time.  As discussed in our communication yesterday, we will continue to clean and disinfect resident rooms weekly.  In the event that anyone exhibits symptoms that results in a positive COVID-19 diagnosis, we will revisit this procedure for that specific resident suite. 

Today, the American Healthcare Association (AHCA) and the National Center for Assisted Living (NCAL) released a new webpage for people to share stories, thank yous and messages to the thousands of healthcare workers and residents serving and living in the Assisted Living communities around the country.  Please tag us if you post something.

As we head into the weekend, some of our leadership team will be visiting and checking in with the community to support the staff both Saturday and Sunday.  In the event that you need to contact us, the nurse in charge schedule is listed below:

Friday 7pm – 7am        Josephine
Saturday 7am-7pm     Carlitta
Saturday 7pm-7am     Adwoa
Sunday 7am-7pm       Carlitta
Sunday 7pm-7am       Adwoa

Nurse Cell Phone #202-437-0346

Thank you again for your patience and understanding during this difficult time.

Sincerely,
Laurie Henley
Executive Director

COVID-19 Update: March 19, 2020

Dear Residents and Families,

We continue to make every effort to assist our residents in being comfortable during these difficult circumstances while still ensuring their safety needs are met.  I have provided a few updates below for the community.

HOUSEKEEPING

In accordance with CDC guidance, we continue to clean and disinfect the community with products that meet EPA’s criteria for use against SARS-CoV-2, the cause of COVID-19. The chemicals we currently use are approved on the EPA’S COVID-19 disinfectant list.  We utilize P&G products to clean and follow up with disinfectants after the apartment has been cleaned.

Weekly housekeeping schedules will continue to stay the same, this includes both apartment cleaning and laundry service.  Resident apartment surfaces to be cleaned are divided into two groups – those with minimal hand-contact (e.g., floors, and ceilings) and those with frequent hand-contact (“high touch surfaces”). High-touch surfaces e.g., doorknobs, bedrails, light switches, wall areas around the toilet will be cleaned and disinfected more frequently than surfaces with minimal hand contact.  Horizontal surfaces with infrequent hand contact e.g., window sills and hard-surface flooring will be cleaned on a regular basis, when soiling or spills occur and when they are visibly soiled.

At this time, we are also introducing an electrostatic disinfectant sprayer for use in your entire apartment.  Please contact Shirley Steele, Director of Housekeeping, at sobeya1@jh.edu if you or your loved one has any underlying health issues that may be aggravated by bleach based cleaning solutions.

ACTIVITIES

Our Activities and leadership team continues to be focused on personal visits with the residents and keeping anxiety as low as possible during this time.  We continue using FaceTime and Skype to connect families and have also introduced virtual entertainment in many situation. 33 National Parks that can be toured virtually.  If you are interested in specific activity discussions for your or your loved one, please contact Joran Asrat, Director of Activities, yasrat1@jh.edu.

It is important to remember that the COVID-19 future and duration is unknown.  It is of utmost importance that we remain vigilant and deliberate in our actions to keep our residents and community as safe as possible.  Please remember that DC Health still has strongly advises that all non-essential medical appointments be postponed until April to limit our population’s exposure to uncontrolled environments such as medical and dental offices that are highly populated.  We are respectfully requesting that everyone do their part in helping fulfill this request.  Should you have any questions or want to discuss a particular situation, please contact Katelyn Manning, Director of Nursing at kgrant21@jhmi.edu.  Thank you for your ongoing support and dedication to the Grand Oaks community.

COVID-19 Update: March 18, 2020

Dear Residents and Families,

The ongoing efforts to keep your loved one and the residents of Grand Oaks as safe as possible continues.  Each day brings new changes and recommendations from the CDC and DC Health.  Our leadership team remains dedicated to continuing to adjust processes to ensure our residents needs are met during this most difficult time.

Currently, we are awaiting guidance from the CDC and DC Health on how senior communities can be vigilant with isolation measures to reduce the risk of exposure while also recognizing the importance of things such as walking and getting fresh air.  We know that many of you and your loved ones have been concerned about these two specific areas. The current guidance has stressed the importance of the strict isolation measures now based on current data of how COVID-19 spreads and the importance of our immediate measures to “lessen the curve.”  We are looking at a number of options that would enable us to allow residents to spend short segments of time outside their apartment daily.  If implemented at a future date, this would be done in small groups lead by our care team.   We would continue to maintain the correct social distancing and small groups per the CDC’s guidelines.  As you are aware, recommendations are coming out daily and we are adjusting and making changes in the community to keep you loved one safe.  As we get more information, we will keep you informed.

We also wanted to send you DC Health’s notification regarding elective and non-urgent medical and dental procedures.  As we discussed in previous communication, it is strongly advised that any medical or dental procedures that are not essential be postponed.  Many physician offices have closed to visits, are postponing appointments until April, and are emphasizing the use of tele-med options.  Again, this is to limit the risk of exposure during this critical time.

Lastly, the daily Grand Oaks Telegraph that was developed yesterday was well received by our residents.  We will continue this daily delivery into the foreseeable future.  Our team (both clinical and nonclinical) continues to connect with residents throughout the day and is focused on engagement both for care needs but also just friendly visits.  We appreciate your continued support.  Please continue to keep us updated on any questions you may have.

COVID-19 Update: March 17, 2020

Dear Residents and Families;

Happy St. Patrick’s Day.  As a reminder, in accordance with CDC guidance, we continue to restrict visitation to the community.  We are also screening all employees and personnel providing services at Grand Oaks, to include temperature monitoring prior to entry.  As we continue to adjust our daily lives in an effort to stop the spread of coronavirus, we have a few updates to share today. 

ADMINISTRATION:

The beauty salon is closed at this time.  We will notify all residents and families when the salon reopens for service.

USPS mail is still being delivered to the community.  We are offering to deliver mail to resident rooms as desired.  If you would like your mail delivered, please either email Erika, our concierge, at ehayes11@jh.edu, or let your care manager know. 

DINING DEPARTMENT:

As you know, we have closed the dining room and are providing room service to all residents.  We have made a few adjustments to the notice yesterday.  The dining team will continue to come to your room to take your meal order.  Please do not call the kitchen to order your meals.  After room delivery yesterday, we noted a need to adjust our communication regarding delivery times.  At this time, meal delivery should arrive during the following windows of time:

Breakfast      7:30am-9:00am

Lunch             12:00pm – 1:30pm

Dinner           5:00pm – 6:30pm

We will continue to provide the daily menu the day before service for your review.  For specific dining requests, please contact Angel Perez, Dining Manager, at eperez16@jh.edu.

NURSING:

In accordance with CDC and DC Health guidelines, we will begin daily temperatures of all residents today.  Our nursing team will be visiting each resident room to perform this function.  This also allows our residents an additional time for staff interaction during this period of isolation.  If you have any questions or concerns about this process, please contact Katelyn Manning, Director of Nursing at 202-660-7312 or kgrant21@jhmi.edu.

THERAPY:

During this period of isolation, the Legacy therapy team continues to provide skilled therapy to residents with physician orders.  Physical, occupational, and speech therapy will be provided in residents rooms, not in the communal therapy gym. If you have specific therapy questions, please contact Michelle Sauer at LHS-265@legacyinc.com.;n

ACTIVITIES:

We continue to provide Skype and FaceTime calls with families as well as additional 1:1 visits while maintaining social distance guidelines.  In addition, we have developed The Grand Oaks Telegraph, a new daily publication delivered to all residents with fun facts, trivia, and information.  For specific Activity requests, please contact Jordan Asrat, Activity Director, at yasrat1@jh.edu.

We continue to appreciate your patience and cooperation as we manage during these unprecedented times.  Please let us know if you have any questions or concerns.

COVID-19 Update: March 16, 2020

Dear Residents and Families,

Good morning and thank you for all the kind words of support over the past few days.  Our team appreciates your understanding as we manage the current COVID-19 situation.  As promised, I want to communicate new procedures based on recommendations that have been provided by the CDC.  At this point, to protect our residents, the CDC has recommended that senior communities cease all communal dining and group activities.  Residents are asked to stay in their apartments to minimize their risk of exposure from others.  Considering these recommended measures by the CDC, we have devised the following plan to meet our resident’s needs:

DINING DEPARTMENT: 

Beginning at lunch today, the Dining Room will be closed.  All meals will be delivered to resident’s apartments.  We will continue to offer our daily special menu, and have our current sandwich menu available.  A member of our team will be visiting resident’s apartments for lunch and dinner orders today and then moving forward, each evening, residents will fill out their menu selections for the next day.  Please do not call the kitchen to place an order.  In addition, we have set up routine times for delivery based on your floor of residence.

Meal              1st/2nd Floor           3rd/4th Floor

Breakfast      7:00am-8:00am       8:00am-9:00am

Lunch            12:00pm-1:00pm    1:00pm-2:00pm

Dinner           5:00pm-6:00pm       6:00pm-7:00pm

In the Oasis neighborhood, our team will be providing assistance with dining in resident rooms when needed.

Since this is an evolving situation, we will monitor this plan for efficiency and make changes as needed.  For specific dining requests, please contact Angel Perez, Dining Manager, at eperez16@jh.edu.

ACTIVITIES DEPARTMENT: 

Regarding activities, our team will continue to visit residents as often as possible to assist with Skype or FaceTime calls.  We will also provide 1:1 visits while maintaining the recommended social distancing during the visit.  For specific Activity requests, please contact Jordan Asrat, Activities Director, at yasrat1@jhmi.edu.

NURSING DEPARTMENT: 

Nursing Care- 

Nursing care provided by the care managers and nurses will continue.  All medications will be delivered directly to resident’s apartments.  For residents who have required appointments for essential medical care and treatment, coordination will occur between the Wellness Office and the resident’s provider with key implementation of protocols to limit potential exposure.

Exiting the Community- 

It is strongly recommended that residents do not come and go from the building unless it is medically essential due to the risk of exposure.  Our Grand Oaks population has been identified as being the highest at-risk population for the transmission of COVID-19.  During this critical time, we please ask that you refrain from exiting the community.

Leave of Absence from the Community-

We have had residents choose to leave Grand Oaks for an extended stay with family.  During this difficult time, we understand the rationale and want to ensure that we can assist with your exit with medications.

For specific nursing inquiries or to review any of the above scenarios that relate to your situation, please contact Katelyn Manning, Director of Nursing, at kgrant21@jhmi.edu.

STAFF AND ESSENTIAL PERSONNEL SCREENING:

Grand Oaks will begin monitoring the temperature of all staff and essential personnel entering the building through the Grand Oaks Lobby.  Anyone with an elevated temperature will not be able to enter the building further.  In addition, we continue our ongoing partnership with Occupational Health at Sibley Hospital in monitoring our staff members.

We appreciate your patience and cooperation during this unprecedented state of emergency.  Please let us know if you have any questions or concerns.

COVID-19 FAQs: March 13, 2020
Dear Residents and Families,

As noted in our previous communications, we will continue to provide regular updates on the rapidly evolving situation related to COVID-19.  We appreciate all of our families who contacted us and have developed the following Q&A to address your questions regarding our efforts to ensure the safety and wellbeing of your loved ones in our care.  As always, please continue to email our team and we will be happy to discuss your loved one’s individual needs and concerns.

Who is determined to be “Essential personnel responsible for providing resident care and services”?

Essential personal include Grand Oaks team members, Private Duty aides and companions, Hospice providers, Medical providers for emergent services, and select vendors that are required to maintain the overall operations of the building.  All of these individuals have been communicated to regarding specific protocols and procedures to follow during the COVID-19 situation.  Under the guidance of the DC Health and CDC regulations, all individuals have been trained on how to both, limit the spread of infection and minimize the risks of exposure both for themselves and residents.

How are the “essential personnel” ensuring they are limiting the spread of infection?

All essential personnel are required to adhere to strict guidelines and standard protocols including hand hygiene, coughing etiquette, providing assistance to residents with washing their hands, using tissues and disposing of them appropriately, and social distancing.  Proactive education is ongoing for the “if” and “when” situations that may arise with COVID-19.  Staff members are alerted to identify and report key symptoms for quick response and evaluation.  For current staff with symptoms and those with potential exposure, strict protocols have been implemented by Sibley HR and Occupational Health to ensure they are not on the premises.

What medical services are being provided in the community at this time?

All nursing and care needs continue to be met by the Nursing Department.  As adjustments are needed, family members are being contacted and collaborated with.

What services have been postponed?

Any non-emergent medical appointments and routine visits have been postponed at this time.  This is on a case-by-case basis and based on medical necessity.  Our physician partners in the community have been extremely responsive and complimentary of this decision.  Our nursing team will continue to use other measures such as teleconferences and virtual appointments to assist with meeting our resident’s needs.  If you have a specific question, you may contact the Director of Nursing, Katelyn Manning.

May residents come and go from the building?

It is strongly recommended that residents do not come and go from the building unless it is medically essential due to the risk of exposure.  Our Grand Oaks population has been identified as being the highest at-risk population for the transmission of COVID-19.  Taking tough proactive measures will reduce their potential risk of infection and exposure to others.

We have had residents choose to leave Grand Oaks for an extended stay with family.  If you have plans to leave, please contact the Director of Nursing, Katelyn Manning so arrangements can be reviewed to include medication pick up.

If a resident leaves Grand Oaks, what is the process for them to come back in?

For residents who have had a prolonged stay out of the building, they will be screened prior to their return by a member of the Nursing Management Team regarding key risk factors and potential exposures during their time away.  This will also include a thorough medical review for potential symptoms.  A determination will be made on appropriate measures based on the timing of their return and the status of COVID-19.  These measures could include self-isolation off campus, self-isolation on campus, documented vital signs to include fever, etc.

How can I get supplies or items to my loved one?

We have had lots of deliveries from Amazon, delivery groceries, etc.  You are welcome to send your loved one items.  In addition, if there is something that cannot be delivered, it may be dropped off at the Grand Oaks Main Entrance.

May residents and staff go to Sibley Hospital?

We are actively limiting any and all foot traffic to and from the hospital unless for emergency medical needs to minimize potential exposure.  Similarly, hospital staff have been notified that they may not come to Grand Oaks and signage is now posted at the entrance points communicating this restriction. In the event that a resident needs to go to the hospital for emergency services, we have protocols in place and staff has been instructed to ensure limited exposure occurs.

Are both entrances to Grand Oaks still open?

The third floor entrance is now closed.  The only entry point to the building at this time is the Main Entrance.

How do I best reach the Grand Oaks team?

Concierge – 202-349-3400

Executive Director, Laurie Henley, lhenley3@jhmi.edu, 202-349-3402

Director of Nursing, Katelyn Manning, kgrant21@jhmi.edu, 202- 660-7312

We would like to thank you for your cooperation and understanding during this difficult and unprecedented time.

COVID-19 Visitation Update: March 12, 2020

Dear Residents and Families,

Thank you for your patience and support over the last few weeks as we have all been focused on learning more about COVID-19.  Grand Oaks has continued to be vigilant about hand washing, deep cleaning high-touch areas, and screening visitors upon entry.  Our activity team has been sanitizing bingo chips, dominos, exercise bands and weights along with the chairs after each activity as has the dining room.  We have also increased our encouragement to everyone to utilize the hand sanitizer located throughout the community, especially in the dining room. We have postponed all resident outings, marketing events, and activity vendors at this time to ensure resident safety.  The activity team will still be here leading group events in the community.  

In accordance with the American Health Care Association and National Centers for Assisted Living guidance, and in the wake of the growing number of COVID-19 cases in Washington, DC, Grand Oaks has decided to restrict visitation to the community beginning at 7:00am on March 13, 2020.  At this time, only essential personnel responsible for providing resident care and services will be authorized entry into the community.  Of course, for those residents who are actively receiving end of life care, our clinical team will reach out to you to appropriately schedule visitation.  We have postponed or rescheduled non-urgent resident appointments and will not be providing transport to any of the hospital buildings on campus except in the event of a medical emergency.   We are currently working on a plan to secure any necessary lab or imaging needs through an alternate provider.   

We have had residents choose to leave Grand Oaks for an extended stay with family.  If you have plans to leave, please contact the wellness office so they can put you in touch with the pharmacy if needed.  During this time, Grand Oaks will be implementing a rescreening process for  re-entry and are unsure how this process will unfold.   When the time comes for return to the community, please contact Katelyn Manning, Director of Nursing at 202-660-7312.

During this period of restriction, we will continue to provide emotional support to all of our residents.  In addition, if you would like our team to schedule time to assist with phone calls, Skype, or FaceTime with your loved ones, please email Jordan Asrat, Director of Activities at yasrat1@jh.edu.  Our team will be partnering with residents to provide assistance with this communication daily while restriction is in place. 

We have reviewed our plan with DC Health, thank you in advance for your cooperation.  We will continue monitor and adjust this plan as necessary in the coming weeks.

Please contact us with any questions or concerns and remember to wash your hands.

COVID-19 Update: March 9, 2020

Dear Family Members:

As we continue to more learn about the spread of COVID-19 (the new coronavirus), I am sure many of you are concerned about how it may impact us here at Grand Oaks.  Ensuring residents are cared for in a safe and healthy environment is our greatest concern.  At this time, we don’t have any cases in our Assisted Living or Oasis neighborhood.  The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our building.  However, we need your help in battling COVID-19.  Below are some examples of how you can help protect the residents, as well as prevent the spread throughout the community.

At this time, we request that you do not visit our community if you have any symptoms of respiratory illness. Those symptoms include: cough, fever, sore throat, runny nose, and/or shortness of breath. We understand that connecting with family members is incredibly important, and there are a variety of other ways you might consider connecting with them.  These may include telephone, email, text, or through Skype or Facebook.

Our community is following the recommendations of the CDC and are staying up-to-date as they change.  In addition, Grand Oaks is in close contact with Sibley and the D.C. health department and are following their guidance.  We have posted signs on our entryway doors to notify visitors of the symptoms of COVID-19 and request that you not enter the building if you are experiencing these symptoms.

We will notify you if any residents or staff are diagnosed with COVID-19. Should you have any questions, please feel free to contact the community at: 202-349-3400.

Click here for a fact sheet regarding COVID-19. For additional information, please visit the CDC’s coronavirus disease information page.  We will also be providing this fact sheet to all residents this evening.

COVID-19 Update: March 3, 2020

Dear Residents and Families,

As we continue to monitor news about the Coronavirus (COVID-19), we want to assure you that we are preparing to take necessary measures in the event the virus spreads to our area. Our nursing department continues to monitor all
residents for any viral symptoms in the community. In the event that any of our residents experience symptoms of fever, cough, or shortness of breath please notify our wellness office immediately. Additionally, if any of our families or
visitors are experiencing symptoms, please delay your visit to Grand Oaks until symptoms subside.

Our housekeeping department has been busy disinfecting the high-touch surfaces on all of the floors in the community, including the Oasis neighborhood. We have already ordered additional cleaning products and personal protective equipment in the event the virus spreads. In addition, our Director of Nursing and Director of Environmental Services provided Infection Control training to all staff in February.

In the event that a widespread concern existed at Grand Oaks, we would self­ isolate similar to an occurrence of norovirus. This isolation may include closing community common spaces, minimizing group activities and restricting visitors to Grand Oaks.

As always, in the event of any medical emergency, our residents are transferred to the Emergency Room at Sibley for assessment and evaluation. Sibley has also developed a plan to care for any patients presenting with Coronavirus symptoms. As a campus, we will continue to follow the guidelines provided by the Center for Disease Control (CDC). We encourage all residents to refer to the CDC for answers to any questions you may have on the Coronavirus.

Based on their guidance, here are some tips to help keep you and your family healthy:

  • Wash your hands frequently for 20 seconds, using soap and water.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with tissue or your sleeve (not your hand).
  • Use hand sanitizer when you don’t have access to running water.
  • Avoid close contact with people who are sick.
  • If you/your loved ones have traveled to a country with a COVID-19 outbreak, please delay your visit to Grand Oaks.

Since this is an evolving situation, we will continue to monitor developments and provide updates as necessary.

Sincerely,
Laurie Henley
Executive Director

2020 Silver National Quality Award Winner

We're honored to be recognized for our commitment to improving the lives of residents like you!

Safety & Security

"I love that everything is provided. We have lots of activities and my family is very close-by. I feel very safe here." Read More >

Martin Gerstell

Current Resident

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