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Grand Oaks Assisted Living Residence Earns 2020 Silver National Quality Award
Grand Oaks Assisted Living Residence has been recognized as a 2020 recipient of the Silver – Achievement in Quality Award for its commitment to improving the lives of its residents through quality care. The distinction is the second of three progressive award levels through the National Quality Award Program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), the leading association for long-term and post-acute care. We celebrated this recognition at a special awards ceremony during AHCA/NCAL’s 72nd Annual Convention and Exposition held in early October.
The program honors association members across the country that demonstrate their dedication to improving the quality of care for seniors and those with disabilities. The Silver Award is the second step in the AHCA/NCAL National Quality Award Program; Grand Oaks was recognized as a recipient of the Bronze – Commitment to Quality Award in 2018.
“We are proud to be honored for our continued commitment to improving quality,” said Laurie Henley, Executive Director of Grand Oaks. “Working together to reach this milestone has made Grand Oaks even better. Our entire team is very proud of this accomplishment.”
The National Quality Award Program, established by AHCA/NCAL in 1996, is based on the core values and criteria of the Baldrige Performance Excellence Program, which also serves as the foundation for the metric-based AHCA/NCAL Quality Initiative. The Baldrige framework helps organizations among different business sectors improve their organizational effectiveness and achieve strategy-driven performance. For the past 20 years, Grand Oaks has been committed to offering residential long-term care that maximizes dignity, privacy, autonomy, choice, and safety.
Each and every Grand Oaks resident enjoys the comfort and amenities of a gracious and hospitable home. The combination of a supportive and safe home-style environment and personal assistance amenities allows each resident to continue an independent lifestyle to help improve their quality of life. The supportive staff at Grand Oaks is available for assistance at any time of the day or night.
The Award Program has three levels: Bronze, Silver, and Gold. At the Silver level, providers continue to learn and develop approaches that improve their performance and healthcare outcomes. This level gives a clear pathway for recipients moving to the highest honor of recognition—the Gold – Excellence in Quality Award.
“I applaud Grand Oaks for their commitment to quality improvement,” said Dr. Hasan Zia, Interim President and CEO of Sibley Memorial Hospital. “I encourage the Grand Oaks team to continue on their path to achieving superior outcomes.”